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Logo of Sumsub

Sumsub

bySumsub
in
4.7
Market Presence: Identity Verification, Online Fraud Detection

Overview

Product Information on Sumsub

Updated 13th October 2025

What is Sumsub?

Sumsub is a software designed to automate and manage identity verification and compliance processes for businesses operating in regulated industries. The software offers features such as document verification, biometric checks, risk assessment, and ongoing monitoring to support anti-money laundering and know your customer requirements. Sumsub facilitates user onboarding workflows by validating identification documents, analyzing facial biometrics, and cross-referencing global sanction and watch lists. The software provides customizable verification flows, reporting tools, and integration options to help organizations reduce fraud risk, meet regulatory obligations, and improve operational efficiency throughout the customer lifecycle.

Sumsub Pricing

Sumsub is a software that uses a usage-based pricing model with charges depending on the number and types of verification checks performed each month. The software offers different plans based on client needs, with pricing determined by factors such as verification volume, required features, and integration options. Custom quotes are available for higher usage or specific requirements.

Overall experience with Sumsub

Chief Executive Officer
<50M USD, Software
FAVORABLE

“Reliable, User Friendly, Highly Recommended KYC and AML Solution with Excellent Support”

5.0
Mar 5, 2026
Our overall experience with Sumsub has been very positive. The platform provides an end to end solution for iur KYC, POA and AML requirements. Implementation and ongoing use of the platform has been smooth with no major issues to date. The platform’s usability and flexibility makes it easy to manage the verification process across multiple regions and multiple clients. Combination of strong feature rich technology stack, responsive account management team has made Sumsub a valuable partner.
Compliance Manager
<50M USD, Finance (non-banking)
CRITICAL

“Misleading claims - no data sources checks”

2.0
Jan 26, 2022
Sumsub claimed they provide the check against the document database when it did not happen in reality, Their claims were misleading and false.

About Company

Company Description

Updated 24th May 2024

Sumsub is a one verification platform that aims to secure entire user journeys. Its primary focus is to provide customizable Know Your Customer (KYC), Know Your Business (KYB), transaction monitoring, and fraud prevention solutions. The main business problem Sumsub solves is in enhancing businesses' ability to verify their process, reach a greater number of global customers, fulfill compliance prerequisites, diminish expenses, and safeguard their operations. Its services are utilized across various sectors, including fintech, crypto, transportation, trading, and igaming.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2015
Head office location
London, United Kingdom
Number of employees
201 - 500
Website
https://sumsub.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Sumsub
Reviewer Insights for: Sumsub
Performance of Sumsub Across Market Features

Sumsub Likes & Dislikes

Like

1. Sumsub can be integrated quickly and easily. The platform has SDKs that allow you to customise the look and feel so it looks to be a part of your existing platform. 2. Onboarding was quick with our customer service and compliance teams due to the intuitive back office interface. 3. Platform provides a complete solution for our KYC, POA, PEP, AML and adverse media needs. Enabling new services is easy and foes not require any additional integrations or changes.

Like

Easy to use platform, may work without the integration.

Like

1. user friendly - both for operational agent/admin and end customer 2. high pass rates and speed 3. advanced settings options, workflows builder

Dislike

For our organisation it would be great if we could get the credit / affordability checks also within the customer profile. Other competitors provide this and I feel this is the only component that would improve the product for our particular company.

Dislike

No connections to data sources, the interface is confusing.

Dislike

1. When we integrated, some services didn't work as described in the documentation, so we adjusted to a 'working' solution. Afterwards, these seemed to have been fixed and our workaround wasn't effective anymore. Shortly - seems like there are some bugs that are not addressed on timely manner (in my opinion) 2. There are some hidden costs that were not clarified (ex. Known face search, as an obligatory service part of Liveness check, but charged separately) 3. I cannot duplicate settings from one key to another easily...need to create a full setting manually each time we onboard a new brand.

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Peer Discussions

Sumsub Reviews and Ratings

4.7

(37 Ratings)

Rating Distribution

5 Star
62%
4 Star
35%
3 Star
0%
2 Star
3%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.7

Integration & Deployment

4.5

Service & Support

4.7

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Chief Executive Officer
    <50M USD
    Software
    Review Source

    Reliable, User Friendly, Highly Recommended KYC and AML Solution with Excellent Support

    5.0
    Mar 5, 2026
    Our overall experience with Sumsub has been very positive. The platform provides an end to end solution for iur KYC, POA and AML requirements. Implementation and ongoing use of the platform has been smooth with no major issues to date. The platform’s usability and flexibility makes it easy to manage the verification process across multiple regions and multiple clients. Combination of strong feature rich technology stack, responsive account management team has made Sumsub a valuable partner.
  • Operations Manager
    <50M USD
    IT Services
    Review Source

    Smooth Onboarding Experience With Some Integration and Cost-Related Challenges Observed

    4.0
    Mar 4, 2026
    Really smooth communication, prompt responses and guidance from the beginning of the relationship.
  • Chief Operating Officer
    <50M USD
    Services (non-Government)
    Review Source

    Reliable partner that is always open for discussion and negotiation

    4.0
    Mar 2, 2026
    This product helps us to automate our day-to-day tasks. We can rely on many features and exclude additional manual checks.
  • Group Product Manager
    50M-1B USD
    Finance (non-banking)
    Review Source

    Ease of Integration and Reliability Stand Out as Platform Strengths

    5.0
    Mar 2, 2026
    The platform is reliable, easy to integrate and flexible enough to adapt to our business needs
  • Director of Audit
    <50M USD
    Banking
    Review Source

    Great product and superb customer support

    5.0
    Dec 11, 2025
    great product functionality, customer support, product webinars
...
Showing Result 1-5 of 38

Recommended Gartner Research

  • Critical Capabilities for Identity Verification
  • Magic Quadrant for Identity Verification

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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