Name: Sumsub
Rating: 4.7 (37 reviews)

Overview

Product Information on Sumsub

Updated 13th October 2025

What is Sumsub?

Sumsub is a software designed to automate and manage identity verification and compliance processes for businesses operating in regulated industries. The software offers features such as document verification, biometric checks, risk assessment, and ongoing monitoring to support anti-money laundering and know your customer requirements. Sumsub facilitates user onboarding workflows by validating identification documents, analyzing facial biometrics, and cross-referencing global sanction and watch lists. The software provides customizable verification flows, reporting tools, and integration options to help organizations reduce fraud risk, meet regulatory obligations, and improve operational efficiency throughout the customer lifecycle.

Overall experience with Sumsub

Chief Executive Officer

<50M USD, Software

FAVORABLE

“Reliable, User Friendly, Highly Recommended KYC and AML Solution with Excellent Support”

5.0

Mar 5, 2026

Our overall experience with Sumsub has been very positive. The platform provides an end to end solution for iur KYC, POA and AML requirements. Implementation and ongoing use of the platform has been smooth with no major issues to date. The platform’s usability and flexibility makes it easy to manage the verification process across multiple regions and multiple clients. Combination of strong feature rich technology stack, responsive account management team has made Sumsub a valuable partner.

Compliance Manager

<50M USD, Finance (non-banking)

CRITICAL

“Misleading claims - no data sources checks”

2.0

Jan 26, 2022

Sumsub claimed they provide the check against the document database when it did not happen in reality, Their claims were misleading and false.

About Company

Company Description

Sumsub is a one verification platform that aims to secure entire user journeys. Its primary focus is to provide customizable Know Your Customer (KYC), Know Your Business (KYB), transaction monitoring, and fraud prevention solutions. The main business problem Sumsub solves is in enhancing businesses' ability to verify their process, reach a greater number of global customers, fulfill compliance prerequisites, diminish expenses, and safeguard their operations. Its services are utilized across various sectors, including fintech, crypto, transportation, trading, and igaming.

Company Details

Company type

Private

Year Founded

2015

Head office location

London, United Kingdom

Number of employees

201 - 500

Website

https://sumsub.com

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Reviewer Insights for: Sumsub

Performance of Sumsub Across Market Features

Sumsub Likes & Dislikes

1. Sumsub can be integrated quickly and easily. The platform has SDKs that allow you to customise the look and feel so it looks to be a part of your existing platform. 2. Onboarding was quick with our customer service and compliance teams due to the intuitive back office interface. 3. Platform provides a complete solution for our KYC, POA, PEP, AML and adverse media needs. Enabling new services is easy and foes not require any additional integrations or changes.

Easy to use platform, may work without the integration.

1. user friendly - both for operational agent/admin and end customer 2. high pass rates and speed 3. advanced settings options, workflows builder

For our organisation it would be great if we could get the credit / affordability checks also within the customer profile. Other competitors provide this and I feel this is the only component that would improve the product for our particular company.

No connections to data sources, the interface is confusing.

1. When we integrated, some services didn't work as described in the documentation, so we adjusted to a 'working' solution. Afterwards, these seemed to have been fixed and our workaround wasn't effective anymore. Shortly - seems like there are some bugs that are not addressed on timely manner (in my opinion) 2. There are some hidden costs that were not clarified (ex. Known face search, as an obligatory service part of Liveness check, but charged separately) 3. I cannot duplicate settings from one key to another easily...need to create a full setting manually each time we onboard a new brand.

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<50M USD

Software

Review Source

Reliable, User Friendly, Highly Recommended KYC and AML Solution with Excellent Support

Operations Manager

IT Services

Smooth Onboarding Experience With Some Integration and Cost-Related Challenges Observed

4.0

Mar 4, 2026

Really smooth communication, prompt responses and guidance from the beginning of the relationship.

Chief Operating Officer

Services (non-Government)

Reliable partner that is always open for discussion and negotiation

Mar 2, 2026

This product helps us to automate our day-to-day tasks. We can rely on many features and exclude additional manual checks.

Group Product Manager

50M-1B USD

Finance (non-banking)

Ease of Integration and Reliability Stand Out as Platform Strengths

The platform is reliable, easy to integrate and flexible enough to adapt to our business needs

Director of Audit

Banking

Great product and superb customer support

Dec 11, 2025

great product functionality, customer support, product webinars