Overview
Service Information on SupportYourApp Customer Service BPO Service
What is SupportYourApp Customer Service BPO Service?
SupportYourApp Customer Service BPO Service Pricing
Overall experience with SupportYourApp Customer Service BPO Service
“SYA Excels in Timely Professional Service and Multilingual Customer Support”
About Company
Company Description
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services to growing companies around the globe. The company has over 15 years of experience and over 1200 customer-focused professionals who speak over 60 languages on its team. SupportYourApp is a PCI/DSS L1 Service Provider, GDPR-, CCPA-, and HIPAA-compliant, and ISO/IEC 27001:2013 certified. Their services include, but are not limited to customer support (Front desk, Tier 1), technical support (Tier 1–3), social media customer service, CX services, AI-powered support teams, system setup and integration, reception desk services, back-office services (data entry, content moderation & enrichment), data annotation, and staff augmentation (web & software developers, UX/UI designers, QA). We have experience providing customer care outsourcing services to 250+ clients in more than 30 countries across SaaS, healthcare, fintech, eCommerce, gaming, retail, and other industries.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: SupportYourApp Customer Service BPO Service
Performance of SupportYourApp Customer Service BPO Service Across Market Features
SupportYourApp Customer Service BPO Service Likes & Dislikes
The ability of SYA to quickly adapt and deliver to all our needs. We are a company that have customers all around the world and we provide Customer Support in many different languages which SYA was able to deliver agents for.
The people! We have the best agents and the best leader from SYA. We are truly happy!
24/7 availability. It supports all types of industries. The service easily adapts to business needs.
We have been working with SYA for over 5 years now and have no complaints about our cooperation.
The only thing is from our end, that we dont have enough business right now to get that we are sing the service to full but the team has offered to assist with other tasks as well.
It is dependent on third parties. Data security risk because it is dependent on third party applications . Standardized responses.
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Peer Discussions
SupportYourApp Customer Service BPO Service Reviews and Ratings
- Head of Customer Support<50M USDSoftwareReview Source
SYA Excels in Timely Professional Service and Multilingual Customer Support
SYA has always been able to provide us with all the necessary needs in a timely and professional manner. - Head of delivery<50M USDSoftwareReview Source
Exceptional Team Service in Business: A First-Hand Experience
Everything is fantastic and the team is really brilliant! Very service minded and customer focused, we did a change in the team a while back and ever since then it has been amazing. Short lead times and great team. - IT MANAGER<50M USDIT ServicesReview Source
Navigating Global E-Commerce Challenges with Dedicated 24/7 Support
Our company is based on an e commerce website which sells the product globally. They face challenges like 24/7 customer service in different time zones. The app provides multilingual agents fluent in English, Spanish and other different languages. The app provides support all day, including weekends. It gives 24/7 days of support to the customers. Agents assist customers with issues like account setup, order tracking and trouble shooting throughout the day. During sales days the team quickly scales up to handle the increased call and chat volumes. 24/7 is support is one of the best advantages. It supports all kinds of industries. - Operation Executive<50M USDIT ServicesReview Source
Mastering 24/7 Customer Support in Project Management
We are using this as a project management tool used by businesses worldwide. This provides challenges in providing 24/7 customer support due to resource limitations. It helps to produce features, user issues and FAQ's. It helps to handle customer queries. - TECH MANAGER<50M USDIT ServicesReview Source
The Role of 24/7 Availability in E-Commerce Customer Support
This is the best supporting tool for companies . Consider the e-commerce market. Customers from various countries needed native language. Native is the best language to understand everyone. It also helps with order status and refund services. 24/7 availability is one of the best adavaantages