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  3. Sutherland Labs
Logo of Sutherland Labs

Sutherland Labs

bySutherland
in Customer Management BPO Service Providers (Transitioning to Customer Service BPO)
3.4

Overview

Service Information on Sutherland Labs

Updated 13th October 2025

What is Sutherland Labs?

Sutherland Labs is a software focused on user research, experience design, and service innovation. The software offers tools and expertise to analyze user behavior, design interfaces, and improve digital and physical service experiences. It supports organizations by providing methodologies for customer journey mapping, usability testing, and prototyping to help optimize workflows and interactions. Sutherland Labs addresses business challenges by identifying friction points and uncovering opportunities for process improvement. Through its experience-led approach, the software aims to facilitate the development and refinement of products and services that align with user needs and organizational goals.

Sutherland Labs Pricing

Sutherland Labs is a service that typically employs a custom pricing model based on the scope and requirements of user experience, design, and research projects. Pricing for the service is generally tailored to the specific needs of each client, with factors such as project complexity, duration, and deliverables influencing overall cost.

Overall experience with Sutherland Labs

IT Sourcing Leader
30B + USD, Banking
FAVORABLE

“Superb Branding Company with a Global Footprint”

4.0
Sep 20, 2018
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Technical Engineer
30B + USD, Telecommunication
CRITICAL

“Sutherland is an excellent company, but lacks of human touch”

3.0
Dec 27, 2019
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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About Company

Company Description

Updated 25th July 2024

Sutherland is a company specializing in digital transformation with an emphasis on cultivating exceptional experiences for both customers and employees. With a history spanning 35 years, the company focuses on utilizing IP and automation to construct AI-fueled products and platforms. The entity centralizes its business model on prioritizing the customers of its clients and ensuring measurable growth. It comprises a diverse team of international professionals committed to operational efficacy and cultural harmony. This approach is summarized under the banner of 'One Sutherland'.

Company Details

Updated 4th September 2025
Company type
Private
Year Founded
1986
Head office location
Pittsford (Rochester), United States
Number of employees
10001+
Website
https://www.sutherlandglobal.com/

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Peer Discussions

Sutherland Labs Reviews and Ratings

3.4

(4 Ratings)

Rating Distribution

5 Star
0%
4 Star
50%
3 Star
50%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Technical Engineer
    10B+ USD
    Telecommunication
    Review Source

    Sutherland is an excellent company, but lacks of human touch

    3.0
    Dec 27, 2019
    Facilities are very well designed, and the campaigns are excellent; the human quality for people that is in charge of the employees (supervisors, team managers) does not follow the golden rules on how to treat with subordinates though
  • Technical Engineer
    10B+ USD
    Telecommunication
    Review Source

    Sutherland is an excellent company, but lacks of human touch

    3.0
    Dec 27, 2019
    Facilities are very well designed, and the campaigns are excellent; the human quality for people that is in charge of the employees (supervisors, team managers) does not follow the golden rules on how to treat with subordinates though
  • Read All 4 Reviews

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Reviewer Insights for: Sutherland Labs

Sutherland Labs Likes & Dislikes

Like

Global Reach and seemingly unlimited, completely professional, very capable well trained personnel

Like

Global Reach and seemingly unlimited, completely professional, very capable well trained personnel

Like

Global Reach and seemingly unlimited, completely professional, very capable well trained personnel

Dislike

The Human quality of the people tyhat is in charge on management. Not everyone, must the overall feeling is that supervisors, team managers and upper management cares no much about the employee but for the numbers; employees tend to be treated like plain numbers instead of like a person

Dislike

The Human quality of the people tyhat is in charge on management. Not everyone, must the overall feeling is that supervisors, team managers and upper management cares no much about the employee but for the numbers; employees tend to be treated like plain numbers instead of like a person

Dislike

The Human quality of the people tyhat is in charge on management. Not everyone, must the overall feeling is that supervisors, team managers and upper management cares no much about the employee but for the numbers; employees tend to be treated like plain numbers instead of like a person