Overview
Product Information on Talkdesk
Updated 17th April 2026
What is Talkdesk?
Talkdesk Pricing
Overall experience with Talkdesk
Manager, Customer Service And Support
<50M USD, Insurance (except health)FAVORABLE
“Matching rates increased after adjustments, but data visuals still lacking”
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CRITICAL
About Company
Company Description
Talkdesk is automating the full complexity of modern customer journeys with Customer Experience Automation (CXA). Fragmented, manual workflows are replaced with multi-agent orchestration that drives speed, precision, and efficiency. Powered by the Talkdesk Data Cloud, AI agents act with real-time context to resolve issues and improve over time. Talkdesk helps organizations lower costs, improve outcomes, and modernize service without a full rip-and-replace.
Company Details
Company type
Private
Year Founded
2011
Head office location
Palo Alto, United States
Number of employees
1001 - 5000
Website
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Talkdesk Reviews and Ratings
- Manager, Customer Service And Support<50M USDInsurance (except health)Review Source
Matching rates increased after adjustments, but data visuals still lacking
My main focus for this will be our experience with Navigator as that has been our biggest project over the past year. Onboarding and set up went well, and we saw immediate value in the product by the ability to see what the customer wants, directly from the customer. Data was coming in, however, reading the data was a challenge due to reporting limitations on the platform. While we could download and pivot the data, there was so much that it was hard to digest. One thing we did notice was that we had a 60% no match rate due to the set up of the platform. Over the past 6 months, we have worked with Talkdesk to get the match rate up. We are now at about a 80% match rate overall.
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