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  3. WebEngage
Logo of WebEngage

WebEngage

byWebEngage
in
4.4
Market Presence: Multichannel Marketing Hubs, Web, Product and Digital Experience Analytics

Overview

Product Information on WebEngage

Updated 2nd February 2023

What is WebEngage?

WebEngage is a full-stack retention operating system with: -A customer data platform offering a unified view of the customer integrating data from various sources and external systems -An engagement stack across 11+ channels including email, WhatsApp, sms, web and mobile push, and omni-channel journey orchestration -Reporting and tracking marketing, product, and revenue analytics -A personalization engine that lets you create 1:1 personalized messages across all the channels of engagement WebEngage works with 400+ customers worldwide across industries like E-Commerce, Edutech, Fintech, Gaming, Financial Services, Foodtech - F&B, Travel, Transportation, and more.

WebEngage Pricing

WebEngage Product Images

Cross Channel Customer Journey
Cross Channel Customer Journey
Dashboards
Dashboards
Cohort Analysis
Cohort Analysis

Overall experience with WebEngage

SR. NETWORK SECURITY ENGINEER
1B - 3B USD, IT Services
FAVORABLE

“Granular Segmentation And Real-Time Messaging Enhance Personalization and Engagement Rates”

4.0
Jan 29, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Crm Interim Manager/martech
250M - 500M USD, Transportation
CRITICAL

“Easy setup and customer data management, yet latency issues persist”

3.0
Jul 10, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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About Company

Company Description

Updated 29th November 2023

WebEngage empowers all attributes key for Marketing, Growth and Retention. It houses Customer data platform, Omni channel engagement campaign orchestrator ,Personalisation engine and an Immersive Analytics engine. WebEngage actions, optimises and orchestrates triggers, segments, behaviours and funnels. AI enabled recommendation, predictive outputs and profiling. WebEngage is built with the sole intention of improving retention and Sharper analytics based engagement, all wired to run marketing automation emphasising the OKRs of churn handling, growth plaques and customer dormancy.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2011
Head office location
Mumbai, India
Number of employees
201 - 500
Website
http://webengage.com

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Peer Discussions

WebEngage Reviews and Ratings

4.4

(187 Ratings)

Rating Distribution

5 Star
45%
4 Star
46%
3 Star
7%
2 Star
1%
1 Star
1%
Why ratings and reviews count differ?
  • SR. NETWORK SECURITY ENGINEER
    1B-10B USD
    IT Services
    Review Source

    Granular Segmentation And Real-Time Messaging Enhance Personalization and Engagement Rates

    4.0
    Jan 29, 2026
    I've really enjoyed how much more personal our messaging feels now. Further, the dashboard makes it easy to actually see the impact on our bottom line.
  • SR. NETWORK SECURITY ENGINEER
    1B-10B USD
    IT Services
    Review Source

    Granular Segmentation And Real-Time Messaging Enhance Personalization and Engagement Rates

    4.0
    Jan 29, 2026
    I've really enjoyed how much more personal our messaging feels now. Further, the dashboard makes it easy to actually see the impact on our bottom line.
  • Read All 187 Reviews

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Recommended Gartner Insights

  • Critical Capabilities for Multichannel Marketing Hubs
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Reviewer Insights for: WebEngage
Deciding Factors: WebEngage Vs. Market Average
Performance of WebEngage Across Market Features

WebEngage Likes & Dislikes

Like

I love how granular the segmentation gets. Being able to trigger highly specific messages in real-time has significantly improved our engagement rates.

Like

I love how granular the segmentation gets. Being able to trigger highly specific messages in real-time has significantly improved our engagement rates.

Like

I love how granular the segmentation gets. Being able to trigger highly specific messages in real-time has significantly improved our engagement rates.

Dislike

Unstable, high latency

Dislike

Unstable, high latency

Dislike

Unstable, high latency