Overview
Product Information on Netcore Customer Engagement
What is Netcore Customer Engagement?
Netcore Customer Engagement Pricing
Overall experience with Netcore Customer Engagement
“User-Friendly Netcore CE Interface Simplifies Customer Journeys and Campaign Setups”
“Seamless Scheduling and Intuitive Design Outweighed by Fragmented System Issues”
About Company
Company Description
Netcore Cloud is a globally operated Software as a Service (SaaS) entity providing a comprehensive suite of Marketing Technology (MarTech) solutions. The primary objectives include assisting product and growth marketing professionals in developing and providing artificial intelligence (AI)-enhanced customer experiences at every phase of a client's journey. With a robust portfolio spanning two and a half decades, Netcore Cloud supports numerous clients across diverse geographical locales. The operations encompass extensive monthly email and push notification delivery along with annual management of a large volume of user events. The solutions offered by Netcore Cloud are essential tools for businesses aiming to enhance their customer acquisition, engagement, and retention efforts.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Netcore Customer Engagement
Reviewer Insights for: Netcore Customer Engagement
Deciding Factors: Netcore Customer Engagement Vs. Market Average
Performance of Netcore Customer Engagement Across Market Features
Netcore Customer Engagement Likes & Dislikes
1. Clean and intuitive User Interface. 2. The smoothness of integration with our E-Commerce Websites 3. Control and flexibilty in journey and Campaign builder
Read Full ReviewBuilding journeys are very straightforward - nodes are clearly defined and easy to use. Segment creation is also user friendly. The scheduling process overall is seamless and efficient, and the same goes for the drag and drop editor. I value being able to preview the segment size and campaign details before scheduling an email.
Read Full ReviewEmail Deliverability Support Netcore's deliverability team was a key part of the onboarding process. They proactively monitor our campaigns, help troubleshoot inbox placement issues and guide domain warm ups. Product Team The product team not only has a deep understanding of the platform but also demonstrates a clear willingness to evolve and customise solutions based on business needs. Their openness to feedback makes collaboration smooth and effective All-in-One Martech Platform Netcore offers a complete suite of marketing tools, making it an end-to-end MarTech solution. The platform is scalable and is on its way to becoming a major player in the global market.
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Point of Improvement will be the reporting features. While the basic reports cover the essentials, I sometimes find myself wanting deeper insights or more flexibility in how data is presented. Also, having the option to schedule multiple custom reports would really help streamline our internal reviews.
Read Full ReviewStability of new features: new features often don't work as expected. It seems there's a stronger focus on launching new functionalities rather than refining existing ones. Consistency across systems: the platform feels fragmented, as though different systems or modules were developed independently. This inconsistency is reflected in design and feature availability. Eg. Conditional blocks are only available in regular campaigns - no A/B test - and click rates are limited to campaigns, not automations Incomplete / unreliable features: Some features eg. Banner Personalization has never worked correctly and the issue was never resolved Process / feature limitations: There are strict limits on the number of blocks, conditions, and time ranges in segment building. Similarly, the product recommender has limited functionality Reporting limitations: the engagement dashboard is helpful but is restricted to data from the past 90 days which limits long term performance tracking
Read Full ReviewNone, While the platform is still in the process of adapting more fully to the unique trends of the UK marketing landscape, we've seen tremendous progress. Their pace of evolution and dedication to meeting regional marketing needs gives us full confidence in their direction.
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Peer Discussions
Netcore Customer Engagement Reviews and Ratings
- CRM & Loyalty Specialist<50M USDRetailReview Source
Seamless Scheduling and Intuitive Design Outweighed by Fragmented System Issues
I appreciate the intuitive design of certain features and I think the platform has a lot of potential. The support you get from the team is great and hands on. Most features are easy to use. However, there have been a lot of issues that have taken a while to fix and have made us lack trust in new features. Better testing, more consistent user experience across modules, and prioritisation of issue resolution would improve the reliability of the platform - Head of CRM<50M USDRetailReview Source
Netcore Combines Smart Tools, Strong Support and a Growing MarTech Suite
We have had a highly positive experience with Netcore. From the start, the team has been accommodating to our needs, offering well-rounded support that includes a collaborative tech team, customer success managers, marketers and a well-informed deliverability team. What truly stands out is their commitment to providing around-the-clock support, ensuring that any issues with the platform are addressed promptly, no matter the time. This level of responsiveness, combined with a team that works with us is helping us achieve our goals. Netcore continues to be a valuable partner in our growth journey. - Asst. Manager IT & Innovation10B+ USDRetailReview Source
User-Friendly Netcore CE Interface Simplifies Customer Journeys and Campaign Setups
I've been using Netcore CE for a while now, and I genuinely appreciate how user-friendly the interface is, It's easy to find things without needing much training. One thing I found particularly smooth was the integration with our existing systems; we were able to get it up and running quickly without major headaches. What stands out the most for me is how well the platform handles customer journeys and campaign setups, it's flexible and makes personalization across channels much simpler. Overall, it's helped us improve how we engage with our customers and saved a lot of manual effort . - Product Manager50M-1B USDInsurance (except health)Review Source
Powerful Customer Engagement Platform That drives E-commerce Growth - With Rooms for UI
Net Core Customer Engagement has been a game changer for our marketing team. This platform helped us significantly boost user engagement and retention. This has allowed us to deliver highly targeted product recommendations and dynamic content across email, SMS and push notifications, leading to a noticeable uplift in conversions and repeat purchases. - Marketing Manager50M-1B USDRetailReview Source
Excellent omnichannel platform with top-notch support and growing potential
Netcore has proven to be a powerful partner in omnichannel communication and marketing automation. Since the beginning of our collaboration, we've seen measurable improvements in customer engagement and campaign performance. The team is fast, hands-on and focused on problem solving. Their customer support stands out and their omnichannel platform gives us all the tools we need in one place - from email to WhatsApp, push notifications, and personalization. While there is still room for improvement in usability and dashboards, the price/performance ratio is excellent.