Overview
Service Information on TaskUs Customer Service BPO Services
What is TaskUs Customer Service BPO Services?
TaskUs Customer Service BPO Services Pricing
Overall experience with TaskUs Customer Service BPO Services
“Excellent Partner for BPO Services”
About Company
Company Description
TaskUs is a business process outsourcing company that is focused on deploying technology and data for optimal results. They offer a broad spectrum of services including Digital CX, Trust & Safety, AI Services, Risk + Response, and Consulting. TaskUs specializes in safeguarding the interests of partners and supporting their sustained success through innovation and technology. Its vision is to assist the world's most innovative and disruptive brands in adapting to a continually changing world.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: TaskUs Customer Service BPO Services
Performance of TaskUs Customer Service BPO Services Across Market Features
TaskUs Customer Service BPO Services Likes & Dislikes
The personal service and true understanding of what it takes to do customer service. They've been able to adapt and change with us as we've pivoted or changed offerings. TaskUs has been able to provide further insights into what we do and allowed us to change processes to improve overall customer service. As a partner they are extremely easy to work with.
Flexible, customizable, shared company values
They flexibility and their engagement in our core business.
- Sometimes we don't move as fast as I'd like us to do. However, this is understandable given the scale of operation and lead time needed to be given by agents
Not always clear when the TaskUs teams need support; supervisor/team lead job description not super clear; lacking proactive initiative with regard to certain workflows
I understand its the nature of the business, but I could do without the pitching of additional services. If relevant to our business, great- we can at least hear the pitch out. But their could be better editing or discernment on what products to pitch clients given their unique qualities etc.
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Peer Discussions
TaskUs Customer Service BPO Services Reviews and Ratings
- Global Director of Support50M-1B USDSoftwareReview Source
Excellent Partner for BPO Services
End to End TaskUs has been excellent to deal with. They are a true partner when it comes to service and working together. They are quick to adjust when needed and also work together with us to help create new plans/pathways etc. There is a true level of care that they give towards their clients. - Vendor Operations Manager50M-1B USDTransportationReview Source
Strong CX BPO Partner in TaskUs
TaskUs has always done a good job at listening to our needs and thoughtfully responding. We have a highly cyclical business and they've been able to maintain a strong partnership through periods of growth and decline. They live their values and find ways to engage and motivate their employees. - Sr Operations Manager- Support50M-1B USDRetailReview Source
TaskUs- An Engaged, Flexible Partner Dedicated to Your Success
TaskUs is a great partner. They are collaborative, flexabile, and focused. They see our success as their success and are dedicated and engaged in driving our business. - Manager, Customer Service and Support1B-10B USDIT ServicesReview Source
Five Star Rating for TaskUs level of performance
The team is exceeding performance expectations thanks to a well-thought-out implementation plan to recruit and train amazing team members who are very experienced in customer satisfaction and positive scripting leading to a flow of 5-star reviews from our users. Communication with the TaskUs account team is also very easy and efficient. - Director of Customer Service and Support<50M USDSoftwareReview Source
Best BPO We've Worked With
TaskUs has been a flexible partner and has exceeded our expectations for delivering a great quality service. They've rapidly deployed several sites that service multiple disciplines across our business environment. Their leadership and management are extremely responsive and adapt to rapid changes in our business needs.