Overview
Product Information on TeamMate
What is TeamMate?
TeamMate Pricing
Overall experience with TeamMate
“Exploring the Limits of TeamMate's Audit Engagement Documentation”
“Experience Decency: Good Support with Room for Improvement”
About Company
Company Description
Wolters Kluwer is a global entity specializing in professional data, application solutions, and services. The company targets sectors such as healthcare, taxation and accounting, corporate and financial compliance, legal and regulation, along with corporate performance and ESG. Wolters Kluwer's central role is to assist its clients in making essential judgements daily, delivering expert solutions that harmoniously blend specialized technology, services, and extensive domain knowledge. The company maintains its operations in over 40 countries and serves customers in more than 180 nations. Wolters Kluwer is based in Alphen aan den Rijn, the Netherlands.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: TeamMate
Deciding Factors: TeamMate Vs. Market Average
Performance of TeamMate Across Market Features
TeamMate Likes & Dislikes
Able to document audit engagements well including the risks and controls
Ongoing improvement Good community Easy to use
Overall the user experience is good when it comes to UI. The logic of related objects is pretty good - in terms of linking of risks to controls to procedures etc. The finding tracking area is promising - definitely has potential for enhancement but there are also commendable components to this (issue tracking).
One main issue is not being able to upload greater than 100MB file. Other drawbacks are: when internet is unstable, changes made to documents are not reflected when edited within TeamMate, hence its unreliable doing changes within the platform. Lastly, sometimes TeamMate refreshes and the actions in the last minute is reversed which cancels sign-offs you may have done.
Only single tenant / not multi-client capable New design is not consistent throughout the software Sometimes functions are not available anymore (e.g. batch sign-off) A copied link cannot be pasted multiple times
Some critical and logical areas expected to allow for required configuration do not have that. I.e. the Profile area (which is where the key audit info is captured) cannot be made required or mandatory from a field point of view. This is a critical failure. Secondly, some of the administrative tasks once initially actioned can only be updated manually. Extremely time consuming and makes no sense. Columns in tables cannot be dropped and replaced and this would have been great to use with import templates so that big data sets can be changed by means of data set imports and not manually. Another pain point is that development initiatives do not always align to what users want. Disconnected from the most critical enhancement and often feels that initiatives are undertaken aligned to what could make money and not what could make the experience better. Lastly, there are also some bugs when it comes to customised user roles which is a nightmare.
Top TeamMate Alternatives
Peer Discussions
TeamMate Reviews and Ratings
- Technical Lead Auditor50M-1B USDEnergy and UtilitiesReview Source
Exploring the Limits of TeamMate's Audit Engagement Documentation
While TeamMate has worked well so far in documenting our audit engagements, it has some limitations such as not being able to upload files greater than 100MB. - Lead Operations Audit Management Software50M-1B USDBankingReview Source
Exploring Strengths, Shortcomings and Future Enhancements of Product
Overall the product is well received. There are key areas of improvement that are really needed. Some of the future enhancements are exciting and very welcome. But there are definitely areas that need to be made better. Having been close to this process - I can attest to the fact that this is something other providers also struggle with. - Associate Director of Internal AuditGov't/PS/EdEducationReview Source
Balancing the Highs and Lows of TeamMate+ Software
Overall very satisfied with TeamMate+ and its endless array of capabilities. Sometimes it can be a bit clunky and customer service can be slow, but otherwise a very good product. - Director, Professional Practices50M-1B USDBankingReview Source
Experience with TeamMate+: Excellent Service Amidst Forgotten Add-ons
Our experience overall has been excellent. The only reason I thought about not giving five stars is that there was an add-on to the product that we requested that was omitted from our original agreement with WK. I did give it a five because our new point of contact and his management went out of their way to make this add-on affordable given the mistake. - Audit Manager50M-1B USDServices (non-Government)Review Source
Experiencing Minimal Lag with New Cloud Service
it is working what we are intended to. but sometimes it is slow. there is lagging whenever i click something. it is very minimal lag (just like other cloud service), but it is not instant.