VXI Global Solutions is a business process outsourcing company that was established in 1998. With a team of 40,000 personnel working across 42 global locations in North America, Asia, Europe, and the Caribbean, it provides a variety of services. These services include customer service and experience management, software development, quality assurance, customer experience advisory, automation and process excellence. Maintaining a strong presence in the United States and the Philippines, it additionally operates as one of the selected customer-care organisations operating within China. The range of services offered by VXI Global Solutions also expanded following the acquisition of Symbio.
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* Deep understanding of technology driving CX & EX * Flexibility in adapting work phases based on changes in our business * Direct relationship with head of CX Advisory practice & also access to Chief Customer Officer
The VXI account lead is thorough and sweats the details. The contact agents are well-trained and effectively manage the customer engagement. In the few instances where we've had feedback, VXI has readily accepted and acted on it.
Ease of partnership and their ability to pivot quickly in an ever-changing business landscape. They were consistently very timely to partner with us throughout 2021 as our business changed drastically and often presented solutions to us that we might not have been considering or realized.
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We're about six month in, and I have no critical feedback.
Nothing noteworthy.