Overview
Service Information on VXI Customer Service BPO Services
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Overall experience with VXI Customer Service BPO Services
“VXI's CX Advisory practice is best in class! ”
About Company
Company Description
VXI Global Solutions is a business process outsourcing company that was established in 1998. With a team of 40,000 personnel working across 42 global locations in North America, Asia, Europe, and the Caribbean, it provides a variety of services. These services include customer service and experience management, software development, quality assurance, customer experience advisory, automation and process excellence. Maintaining a strong presence in the United States and the Philippines, it additionally operates as one of the selected customer-care organisations operating within China. The range of services offered by VXI Global Solutions also expanded following the acquisition of Symbio.
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Reviewer Insights for: VXI Customer Service BPO Services
Performance of VXI Customer Service BPO Services Across Market Features
VXI Customer Service BPO Services Likes & Dislikes
* Deep understanding of technology driving CX & EX * Flexibility in adapting work phases based on changes in our business * Direct relationship with head of CX Advisory practice & also access to Chief Customer Officer
The VXI account lead is thorough and sweats the details. The contact agents are well-trained and effectively manage the customer engagement. In the few instances where we've had feedback, VXI has readily accepted and acted on it.
Ease of partnership and their ability to pivot quickly in an ever-changing business landscape. They were consistently very timely to partner with us throughout 2021 as our business changed drastically and often presented solutions to us that we might not have been considering or realized.
* N/A
We're about six month in, and I have no critical feedback.
Nothing noteworthy.
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Peer Discussions
VXI Customer Service BPO Services Reviews and Ratings
- Director Of Customer Care1B-10B USDMediaReview Source
VXI's CX Advisory practice is best in class!
VXI has been a fantastic partner who has helped my team drive transformation within the CX and EX. They are true innovative thinkers, always bringing us new ideas to test and learn, as well as supporting our team in documenting & improving existing business. The CX Advisory team has helped to take our CX and EX to the next level by driving strategy, thought leadership, and new ways of working. This team is helping our company solve significant CX & EX pain points with process and technology. I would highly recommend any organization who is interested in finding a flexible and reasonably priced partner who knows their stuff consider VXI's consulting practice. - COO<50M USDHealthcare and BiotechReview Source
A well-established contact center flexible enough to effectively serve a start-up
The VXI team has done a great job at scaling down their business processes (like contracts, commissioning, account mgmt) to match the relatively low complexity of our company -- a start-up. That's been really impressive to engage with a large company so effectively at dealing with the unique needs of a small company. - Sr Director1B-10B USDTransportationReview Source
VXI Global Solutions
VXI's client partnership and client services team make it easy to do business with them. They're flexibility and ability to adapt to new and ever changing needs make them an extremely and reliable partner for us. - Vice President1B-10B USDRetailReview Source
Great Partner
We have utilized VXI as our primary vendor for inbound sales calls for more than a year. They are partnering, helpful, and always go the extra mile to make our customers feel good. They are a true extension of our team and a valued partner to us. - Vice President, Customer Solutions50M-1B USDRetailReview Source
VXI - the BPO that IS your team
Establishing a new account and growing our business with VXI has been one of the easiest things we have done. They deliver or beat every promise made.