• HOME
  • CATEGORIES

    • CATEGORIES

    • Application Development

      • Observability Platforms
      • Integrated Development Environment (IDE) Software
      • Enterprise Agile Planning Tools
      • Integration Platform as a Service
      • AI-Augmented Software Testing Tools
      • View All
    • Artificial Intelligence

      • AI Code Assistants (Transitioning to AI Coding Agents)
      • Generative AI Knowledge Management Apps/General Productivity
      • AI Application Development Platforms
      • Conversational AI Platforms
      • Artificial Intelligence Applications in IT Service Management (Transitioning to AI Applications in IT Service Management)
      • View All
    • Cloud Computing

      • Backup and Data Protection Platforms
      • Cloud Database Management Systems
      • Strategic Cloud Platform Services
      • Server Virtualization (Transitioning to Server Virtualization Platforms)
      • Hybrid Cloud Storage
      • View All
    • Customer Relationship Management

      • Contact Center as a Service
      • CRM Customer Engagement Center
      • Digital Experience Platforms
      • Web Content Management
      • Field Service Management
      • View All
    • Data and Analytics

      • Analytics and Business Intelligence Platforms
      • Data Science and Machine Learning Platforms (Transitioning to AI Platforms For Data Science and Machine Learning)
      • Data Integration Tools
      • Process Mining Platforms (Transitioning to Process Intelligence Platforms)
      • Metadata Management Solutions
      • View All
    • Education

      • Manager and Leadership Training
      • Corporate Learning Technologies
      • eLearning Authoring Tools
      • Higher Education Student Information System Software as a Service (Transitioning to Higher Education SaaS Student Information Systems)
      • Digital Learning Content Providers
      • View All
    • Enterprise Networking and Communications

      • Unified Communications as a Service
      • Global WAN Services
      • Edge Distribution Platforms
      • Intranet Packaged Solutions
      • SD-WAN
      • View All
    • Finance

      • Expense Management Software
      • Financial Close and Consolidation Solutions
      • Financial Planning Software
      • Cloud Financial Management Tools
      • Accounts Payable Applications
      • View All
    • Healthcare and Life Sciences

      • Medical Device Security Solutions (Transitioning to Medical Device Risk Management Platforms)
      • Health Navigation Solutions
      • Claim Editor Software
      • Digital Health Platforms (Transitioning to Healthcare Provider Industry Cloud Platforms)
      • Revenue Cycle Management Software (Transitioning to Revenue Cycle Management Solutions)
      • View All
    • Human Resources

      • Employee Recognition and Reward Systems
      • Workforce Management Applications (Transitioning to Workforce Management (WFM) Technology)
      • Digital Employee Experience Management Tools
      • Talent Acquisition (Recruiting) Suites
      • Cloud HCM Suites for Regional and/or Sub-1,000 Employee Enterprises
      • View All
    • IT Infrastructure and IoT

      • Enterprise Wired and Wireless LAN Infrastructure (Transitioning to Enterprise Wired and Wireless LAN)
      • IT Service Management Platforms
      • Endpoint Management Tools
      • Container Management
      • Infrastructure Monitoring Tools
      • View All
    • IT Security

      • Endpoint Protection Platforms
      • Email Security
      • Managed Detection and Response
      • Security Information and Event Management
      • Security Awareness Computer-Based Training
      • View All
    • Legal

      • Contract Life Cycle Management
      • Electronic Signature
      • Governance, Risk and Compliance Tools, Assurance Leaders
      • Compliance Monitoring Solutions
      • Corporate Governance Services
      • View All
    • Manufacturing

      • Enterprise Asset Management Software
      • Manufacturing Execution Systems
      • Global Industrial IoT Platforms
      • PLM Software in Discrete Manufacturing Industries
      • Computer-Aided Design (CAD) Software
      • View All
    • Marketing

      • Video Editing Software
      • Email Marketing
      • Multichannel Marketing Hubs
      • Voice of the Customer Platforms
      • Customer Data Platforms
      • View All
    • Productivity and Collaboration

      • Document Management
      • Visual Collaboration Applications
      • Collaborative Work Management
      • Knowledge Management (KM) Software
      • Adaptive Project Management and Reporting
      • View All
    • Public Sector and Government

      • Government ERP Solutions
      • Government Budgeting and Planning Solution
      • Cloud-Based ERP for U.S. Local Government
      • Citizen Service Delivery
      • Government Contracting Software
      • View All
    • Retail

      • Digital Commerce
      • Digital Commerce Payment Vendors (Transitioning to Digital Commerce Payment Platforms)
      • Retail Workforce Management Applications (Transitioning to Retail Workforce Management Technology)
      • Retail Assortment Management Applications: Long Life Cycle Products
      • Digital Shelf Analytics
      • View All
    • Sales

      • Revenue Enablement Platforms
      • Configure, Price and Quote Applications
      • Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)
      • Revenue Intelligence (Transitioning to Revenue Action Orchestration)
      • Sales Performance Management
      • View All
    • Supply Chain Management

      • Supply Chain Planning Solutions
      • Transportation Management Systems
      • Warehouse Management Systems
      • Real-Time Transportation Visibility Platforms
      • Supply Chain Strategy, Planning and Operations Consulting
      • View All
    • Utilities

      • Geospatial Information Systems for Energy and Utilities
      • Mobile Workforce Management Software for Utilities (Transitioning to Mobile Workforce Management Solutions for Power and Utilities)
      • Energy Management and Optimization Systems
      • Energy Trading and Risk Management
      • Advanced Distribution Management Systems
      • View All
    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

      • Application Development
      • Artificial Intelligence
      • Cloud Computing
      • Customer Relationship Management
      • Data and Analytics
      • Education
      • Enterprise Networking and Communications
      • Finance
      • Healthcare and Life Sciences
      • Human Resources
      • IT Infrastructure and IoT
      • IT Security
      • Legal
      • Manufacturing
      • Marketing
      • Productivity and Collaboration
      • Public Sector and Government
      • Retail
      • Sales
      • Supply Chain Management
      • Utilities
      Browse All Categories

      Application Development

      69 markets
      • Observability Platforms
      • Integrated Development Environment (IDE) Software
      • Enterprise Agile Planning Tools
      • Integration Platform as a Service
      • AI-Augmented Software Testing Tools
      • API Management
      • Enterprise Low-Code Application Platforms
      • Robotic Process Automation
      • Business Orchestration and Automation Technologies
      • Business Process Automation Tools
      • DevOps Platforms (Transitioning to DevSecOps Platforms)
      • Enterprise Architecture Tools
      • Custom Software Development Services
      • Code Review Tools
      • Domain Registrars
      • Digital Adoption Platforms
      • Game Engine Software
      • Website Builders
      • Public Cloud IT Transformation Services (Transitioning to Public Cloud Optimization and Transformation Services)
      • Developer Productivity Insight Platforms
      • API Generation Software
      • AI Agents for Application Developers
      • Feature Management
      • Application Platforms (Transitioning to Cloud-Native Application Protection Platforms)
      • Application Crowdtesting Services
      • Prototyping Software
      • Mobile App Analytics
      • Virtual Reality Development Software
      • Green Software Engineering
      • Application Integration Platforms
      • Application Testing Services, Worldwide (Transitioning to Quality Engineering Services)
      • Test Data Management
      • Event Brokers
      • AI-Augmented Code Modernization Tools
      • Microsoft 365 Implementation and Support Services
      • Application Development Life Cycle Management (Transitioning to DevOps Platforms)
      • Digital Twin of an Organization Platforms
      • Independent Third-Party Software Support of Megavendors
      • BPM-Platform-Based Case Management Frameworks
      • Microsoft Product Support Services
      • Product Roadmapping Tools for Software Engineering
      • AI Agent Development Platforms for Software Engineering
      • Application Composition Platform
      • Multiexperience Development Platforms
      • Application Portfolio Management Tools
      • Internal Developer Portals
      • Load Testing Tools
      • Mobile Development Frameworks
      • Cloud Development Environments
      • B2B Gateway Software
      • SAP S/4HANA Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • Blockchain Consulting and Proof-of-Concept Development Services
      • Citizen Application Development Platforms
      • Mobile Application Testing Services
      • API and MCP Testing Tools
      • Value Stream Management Platforms
      • Oracle Cloud Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • SAP Application Services, Worldwide
      • SAP SuccessFactors Service Providers (Transitioning to Cloud ERP Services)
      • Service Mesh
      • Business-Outcome-Driven Enterprise Architecture Consulting (Retired)
      • Oracle Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • Rapid Mobile App Development Tools
      • SAP Selective Test Data Management Tools
      • Augmented Reality Development Software
      • Blockchain as a Service
      • Mobile Application Management (Transitioning to Endpoint Management Tools)
      • Mobile Back-End Services
      • R&D Outsourcing Providers
      View More
  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Xero
Logo of Xero

Xero

byXero
in
4.2
Market Presence: Accounting Practice Management Software (APMS), Accounting Engines

Overview

Product Information on Xero

Updated 13th October 2025

What is Xero?

Xero is an accounting software designed to streamline financial management for businesses by offering features such as invoicing, expense tracking, bank reconciliation, payroll processing, and financial reporting. The software enables users to manage transactions, monitor cash flow, and automate regular accounting tasks. By providing integration with various third-party applications and financial institutions, the software facilitates efficient collaboration between business owners, accountants, and bookkeepers. Xero addresses the business need for accurate, accessible, and timely financial data, supporting decision-making and compliance with financial regulations.

Xero Pricing

Xero software uses a subscription-based pricing model with tiered plans determined by the features and levels of usage required, such as invoice limits, multi-currency capabilities, and advanced accounting tools; the software charges a recurring monthly fee per organization with additional costs for optional services like payroll and expenses.

Overall experience with Xero

PART-QUALIFIED AUDIT TRAINEE
<50M USD, Finance (non-banking)
FAVORABLE

“Free Certification Courses Help Overcome Initial Complexity Of The Software”

4.0
Feb 6, 2026
Although the product is difficult to use due to the large amount of areas in a set of accounts to be explored, Xero offers certification classes for free that can help assist one in getting to know the software and make it far easier to operate with. It has become the easiest to use finance package of all the kinds I have tried.
Accounting Analyst
<50M USD, Travel and Hospitality
CRITICAL

“Exploring Xero: From Practical User Access to Integration Challenges”

3.0
Feb 4, 2025
Xero delivers basic accounting features with excellent user access options. The product loses its usefulness for busy accounting firms because it does not support comprehensive integration with essential practice management software.

About Company

Company Description

Updated 7th December 2023

Xero, a global platform, offers comprehensive services to small businesses including a primary accounting solution, payroll management, workforce regulation, expense tracking and project management. Through its vast ecosystem of affiliated apps, Xero provides connectivity with various banks and financial institutions. This feature allows small businesses to conveniently access a multitude of solutions integrated within Xero’s open platform, aiding them in effectively conducting their operations and handling their finances. Xero is also associated with women's football.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2006
Head office location
Te Aro, New Zealand
Number of employees
1001 - 5000
Website
http://www.xero.com

Do You Manage Peer Insights at Xero?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Xero
Performance of Xero Across Market Features

Xero Likes & Dislikes

Like

Free certification courses can be taken to learn how to use the product. Large range of customisability is available. Useful range of services.

Like

Using Xero's online system I was able to work with my clients' financial data from any place. The bank reconciliation tool saves time by doing the standard manual work automatically.

Like

It made my accounting much easier and well organized also I can create professional looking invoices which makes it easier to track the payment also I can connect it with bank so it can fetch the details easily.

Dislike

Without the learning courses the product is very daunting. 2FA is required to login. Good for security but some may not like it. Further customisability regarding tabs and accounts that are not needed would be nice.

Dislike

Our practice management tools do not connect well with Xero even though they work for basic accounting tasks. Entering data by hand introduces errors which causes significant stress to our team.

Dislike

I noticed that customer support can be delayed which takes a lot of time to respond and also the payroll feature is regional based so it can be limited.

Top Xero Alternatives

Logo of Oracle NetSuite ERP
1. Oracle NetSuite ERP
4.3
(7 Ratings)
Logo of Sage Intacct
2. Sage Intacct
4.2
(6 Ratings)
Logo of CCH Axcess
3. CCH Axcess
3.9
(4 Ratings)
View All Alternatives

Peer Discussions

Xero Reviews and Ratings

Showing data for 34 ratings and reviews for Accounting Practice Management Software (APMS) market. View all 64 ratings and reviews across markets for a complete picture.

4.2

(34 Ratings)

Rating Distribution

5 Star
29%
4 Star
56%
3 Star
9%
2 Star
3%
1 Star
3%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.5

Service & Support

4.1

Product Capabilities

4.2

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • PART-QUALIFIED AUDIT TRAINEE
    <50M USD
    Finance (non-banking)
    Review Source

    Free Certification Courses Help Overcome Initial Complexity Of The Software

    4.0
    Feb 6, 2026
    Although the product is difficult to use due to the large amount of areas in a set of accounts to be explored, Xero offers certification classes for free that can help assist one in getting to know the software and make it far easier to operate with. It has become the easiest to use finance package of all the kinds I have tried.
  • Director Of Financial Aid
    50M-1B USD
    Banking
    Review Source

    Dashboard Layout and Multi-User Support Streamline Accounting Tasks for Most Users

    4.0
    Jan 13, 2026
    Xero made my experience positive and smooth as it has a clean dashboard which makes sure I can do everything with one glance. Also, it can support multiple users without any issue at all. Also, the reports are easy to understand.
  • Director Of Finance
    50M-1B USD
    Consumer Goods
    Review Source

    A Standalone Online Accounting Solution.

    5.0
    Mar 28, 2026
    My experience with Xero has been remarkable because it helps to automate, streamline and simplify our daily accounting and bookkeeping tasks. I'm delighted to use Xero because it accepts online payments.
  • FINANCIAL AID SPECIALIST
    50M-1B USD
    Banking
    Review Source

    Automated Transaction Fetching Simplifies Workflow but Inventory Management Lags Behind

    4.0
    Nov 30, 2025
    It has a neat and clean interface which makes accounting much easier I can navigate through it easily also it has strong collaboration with bank so it fetch the transaction details automatically which reduces the manual work.
  • FINANCE OFFICE ASSISTANT
    Gov't/PS/Ed
    Education
    Review Source

    Slower Performance With Large Datasets and Limited Depth in Reporting Functionality

    4.0
    Dec 9, 2025
    Xero has professional templates for the invoices which puts an extra positive affect on my experience. It has a great option of integration with third party apps which enhance the performance. I can use it from anywhere because of its cloud based nature.
Showing Result 1-5 of 34

Recommended Gartner Insights

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.