• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • Loading categories...

      Browse All Categories

      Loading markets...

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Zimbra
Logo of Zimbra

Zimbra

byZimbra
in Social Software in the Workplace
4.2

Overview

Product Information on Zimbra

Updated 13th October 2025

What is Zimbra?

Zimbra is a software designed for email and collaboration, offering features such as email, calendar, contacts, tasks, and file sharing within a unified web-based interface. The software supports both on-premises and cloud deployments, providing organizations with tools to manage communications, scheduling, and document management. Zimbra software includes functionality for message filtering, archiving, and access control, as well as integration with desktop email clients and mobile devices. It addresses business needs for secure communication, collaboration, and data management, supporting integration with directory services and providing administration capabilities for system management and user provisioning. The software also offers extensibility through APIs and third-party add-ons, helping organizations streamline internal and external communications.

Zimbra Pricing

Zimbra software utilizes a subscription-based pricing model with multiple tiers based on user count and edition selected including Network Edition and Open Source Edition The software's fees depend on features such as email, collaboration tools, and support services with pricing generally structured per mailbox per year Volume-based pricing is applied for organizations requiring a large number of mailboxes

Overall experience with Zimbra

IT SUPPORT SPECIALIST
250M - 500M USD, Telecommunication
FAVORABLE

“Connecting Teams Easily With Zimbra ”

5.0
Jan 15, 2025
Zimbra makes connecting employees easy thanks to ease of sharing files and communication. In addition, Zimbra ensures secure communication and enhances collaboration.
It Manager
<50M USD, Manufacturing
CRITICAL

“Zimbra Offers Simplicity in Email Interface But Struggles With Hidden Settings”

3.0
Feb 3, 2026
Zimbra leaves a lot to be desired in terms of features and usability, but it is affordable for what you get.

About Company

Company Description

Updated 24th March 2025

Zimbra, a subsidiary of Synacor, operates as an email and collaboration platform. The platform encompasses various services such as contact management, calendar tasks, instant messaging, and file sharing functionalities in addition to add-on features like videoconferencing, document creation and file storage. Zimbra's platform services are being used globally, catering to hundreds of millions of mailboxes across more than 140 countries. Its client base extends from enterprises to government organizations and service providers. The versatility in deployment methods allows for utilization of the platform in the cloud, on-premises (private cloud), or a hybrid of both. Synacor provides a fully managed solution for service providers.

Company Details

Updated 29th April 2025
Company type
Private
Year Founded
2004
Head office location
Buffalo, United States
Number of employees
201 - 500
Website
https://www.zimbra.com

Do You Manage Peer Insights at Zimbra?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Zimbra
Deciding Factors: Zimbra Vs. Market Average
Performance of Zimbra Across Market Features

Zimbra Likes & Dislikes

Like

With Zimbra, teamwork is easy with plenty of communication features. Sharing files is easy.

Like

Fairly straightforward email interface for end users to use, makes it easier to adopt.

Like

Communication and team engagement is easy. I like the ease of using Zimbra. I like the ease of following up on conversations.

Dislike

No disregard for Zimbra. It is the best.

Dislike

Having to dig to find basic things like 2FA settings and app passwords, in places that aren't very obvious.

Dislike

Zimbra has delivered. No dislikes.

Top Zimbra Alternatives

Logo of Microsoft 365
1. Microsoft 365
4.4
(8614 Ratings)
Logo of Slack
2. Slack
4.6
(6893 Ratings)
Logo of Skype for Business
3. Skype for Business
4.3
(4604 Ratings)
View All Alternatives

Peer Discussions

Zimbra Reviews and Ratings

4.2

(244 Ratings)

Rating Distribution

5 Star
45%
4 Star
40%
3 Star
11%
2 Star
3%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.3

Service & Support

4.3

Product Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • It Manager
    <50M USD
    Manufacturing
    Review Source

    Zimbra Offers Simplicity in Email Interface But Struggles With Hidden Settings

    3.0
    Feb 3, 2026
    Zimbra leaves a lot to be desired in terms of features and usability, but it is affordable for what you get.
  • IT SUPPORT SPECIALIST
    50M-1B USD
    Telecommunication
    Review Source

    Connecting Teams Easily With Zimbra

    5.0
    Jan 15, 2025
    Zimbra makes connecting employees easy thanks to ease of sharing files and communication. In addition, Zimbra ensures secure communication and enhances collaboration.
  • HR MANAGER
    50M-1B USD
    Telecommunication
    Review Source

    Smooth Communication and Collaboration With Zimbra

    5.0
    Jan 8, 2025
    Zimbra makes communications easy and it also fosters team collaboration. With improved communication and team engagement, teamwork is enhanced hence better business results.
  • Cloud Change & Problem Management
    50M-1B USD
    IT Services
    Review Source

    Zimbra the Best Mail Server for You

    5.0
    Mar 25, 2024
    ive been using this product for around 3 years and never been this satisfied before. the UI is easy to understand and the access is fast.
  • IT Manager
    50M-1B USD
    Retail
    Review Source

    Zimbra should not be forgotten our discounted.

    3.0
    Aug 10, 2023
    I deployed and have been the primary sysadmin for a OSS Zimbra installation since 2013. We currently run between 100 and 200 users. I have appreciated many things about Zimbra over the years, but it definitely has its drawbacks. It is not something I recommend for new linux admins. Zimbra as a software company has bounced around a lot and it has suffered over the last decade because of it. It seems that may be changing, but they now only provide a commercial product and have stopped providing install packages and only provide build from source for the open source community. This has made it really only suitable in a commercial environment as a paid for service. This, however, is the primary way that any responsible sysadmin should operate a mission critical system like Zimbra.
...
Showing Result 1-5 of 243

Recommended Gartner Research

  • Critical Capabilities for Social Software in the Workplace
  • Magic Quadrant for Social Software in the Workplace

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.