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  1. Home
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  3. ZSmart Digital OSS
Logo of ZSmart Digital OSS

ZSmart Digital OSS

byWhale Cloud
in
4.5
Market Presence: Operations Support Systems, AI Offerings in CSP Network Operations

Overview

Product Information on ZSmart Digital OSS

Updated 13th October 2025

What is ZSmart Digital OSS?

ZSmart Digital OSS is a software designed to facilitate network operations and management for telecommunications service providers. It offers tools for monitoring, analyzing, and optimizing network performance, supporting fault management, configuration management, and service assurance. The software enables automation of routine operations, assists in the detection and resolution of network issues, and delivers insights for resource utilization and service quality maintenance. By centralizing operational processes, the software aims to enhance efficiency, reduce manual interventions, and support scalable growth within complex network environments.

ZSmart Digital OSS Pricing

ZSmart Digital OSS software uses a modular pricing model typically based on the choice of functionalities and deployment options. Pricing may vary depending on selected modules, scale of use, and customization requirements. Subscription and licensing fees are generally structured according to user count, system capacity, and integration needs with existing infrastructure.

Overall experience with ZSmart Digital OSS

Digital Strategy Manager
500M - 1B USD, Energy and Utilities
FAVORABLE

“ZSmart Digital OSS is go to product if your firm is looking for a seamless solution ”

4.0
Mar 1, 2022
ZSmart Unified CRM provides a consistent and seamless Omnichannel experience to its Online & Offline channel users. Unified Database increases the profitability & customer satisfaction.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 8th November 2023

Whale Cloud specializes in the digital transformation of telecommunication service providers and other verticals. The company provides mission-critical solutions and services spanning from telecoms to 5G, cloud, FinTech, eCommerce, IoT, and smart city.

Company Details

Updated 26th February 2025
Year Founded
2003
Head office location
Nanjing, China
Number of employees
10001+
Website
https://online.iwhalecloud.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: ZSmart Digital OSS
Performance of ZSmart Digital OSS Across Market Features

ZSmart Digital OSS Likes & Dislikes

Like

Seamless end user experience and common dashboard to get the information in centralized fashion.

Like

The OSS product is very versatile and can be indefinitely customized per customer needs/requirements. I want to mention separately OSS operation management panel, which is quite impressive.

Like

360 resource management

Dislike

Integration touchpoints are not as smooth as expected we struggled to get it integrated with other applications.

Dislike

We are negotiating third party vendors partial integration in OSS system, but negotiations are going a little slow. I believe that main problem is negotiation, not technical difficulty.

Dislike

OOTB reports could be enhanced

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Peer Discussions

ZSmart Digital OSS Reviews and Ratings

4.5

(7 Ratings)

Rating Distribution

5 Star
43%
4 Star
57%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.6

Service & Support

4.3

Product Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Digital Strategy Manager
    50M-1B USD
    Energy and Utilities
    Review Source

    ZSmart Digital OSS is go to product if your firm is looking for a seamless solution

    4.0
    Mar 1, 2022
    ZSmart Unified CRM provides a consistent and seamless Omnichannel experience to its Online & Offline channel users. Unified Database increases the profitability & customer satisfaction.
  • SALES DEVELOPMENT
    <50M USD
    Finance (non-banking)
    Review Source

    zsmart review

    5.0
    Mar 2, 2022
    Has very versatile system that can be personalized to my needs
  • Head of Technical PMO
    50M-1B USD
    Telecommunication
    Review Source

    Considering urgency of Legacy Billing system swap, performed task is very impressive.

    4.0
    Sep 16, 2019
    We are doing IT transformation project, which is HUGE and we are very limited in time. Whalecloud has shown great capacity to accomplish phase one missions, they have a lot of experienced engineers, which have arrived and worked 24/7 on site, as well as remotely. Of course communication can be an issue, when we are talking on such large scale projects and a lot of different people with different cultural background are working in limited time frame.
  • System Architect
    1B-10B USD
    Telecommunication
    Review Source

    Digitization of tower management

    5.0
    Sep 29, 2019
    Whale Cloud OSS helped us in saving base station energy consumption by 15%, improved tower sharing ratio by 200%, and increased operation efficiency.
  • FBSS Integration Development Manager
    10B+ USD
    Telecommunication
    Review Source

    Good skill

    4.0
    Sep 8, 2019
    They has experience in business area ,they provide good solution option, suggestion and support, Project time plan is not delay solution it make sense have expertise in there business area. staff has good knowledge skill both technical and business,
Showing Result 1-5 of 7

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