"Exceptional Service and Bussiness Enhancement"

Submitted

5.0
5.0
Overall User Rating

Product(s): M-Files

Overall Comment:"Overall exceptional service and product that helps our organization with data management and document availability"

Lessons Learned

Description
Description

What do you like most about the product or service?

Collaboration options, document management services and administration options

Description
Description

What do you dislike most about the product or service?

Not any specific dislikes about the product itself...

Description
Description

Please explain the business problems or needs that prompted the purchase of this product or service.

The biggest need was a search for an optimized solution for Document storage. The company found itself with a custom DMS that would take years to rebuild and was very outdated, so M-Files was the best solution.

Evaluation & Contracting

5.0
Description

Why did you purchase this product or service?

  • Enhance decision making
  • Drive innovation
  • Improve business process agility
  • Create internal/operational efficiencies
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What were the key factors that drove your decision?

  • Strong customer focus
  • Product roadmap and future vision
  • Strong user community
  • Strong services expertise
  • Product functionality and performance
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Which other vendors did you consider in your evaluation?

  • Don't know

Integration & Deployment

5.0
Description

Version number(s) currently in use in your organization

25.6
Description

How extensively is this product or service being used in your organization?

Company-wide
Description

When was this product or service deployed at your organization?

2019
Description

How long did your deployment take?

9 - 12 months (<12)
Description

What was your implementation strategy?

Worked with 3rd-party service providers

Service & Support

5.0

Product Capabilities

5.0

Additional Context

Description

Deployment architecture

Hybrid Cloud and On-premises
Description

In which country(s) did your deployment take place?

Austria|Slovenia
Description

How long have you used this product or service?

5 years to less than 10 years
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How frequently do you use this product or service?

Daily