Product(s): Vroozi SpendTech
Overall Comment:"Really love the automated three-way match process for this product. It's great to have a supplier set up with catalogs for our teams to select goods that have already been pre-coded for accounting purposes, which saves a significant amount of time for the Accounting team. Customer service is responsive and quick to help resolve issues or questions identified via ticket or email. The integration process went longer than initially anticipated and we are still working through various things we've identified since post go-live, but the Vroozi team has been great to partner with in resolving."
The three-way match of invoices, goods receipts, and purchase orders is really nice after previously using a system where this wasn't automatic. The ability to code the items in our catalogs to their appropriate accounting coding is a great way to reduce incorrect coding or additional work on the accounting team to fix when it comes to the accounting system. I enjoy the ability to set up different exception handling options based on percentage or dollar value for when the invoices are received. It is very easy to get into the tool each day to see what the status of invoices are and assign them to the team to resolve and process invoices for posting.
The reporting is a bit confusing. The software uses a status of "exception", but the reporting uses the status of "reconciliation". It doesn't make sense that there would be a difference between the two. Most of the issues we have run into post-go-live we didn't run into when testing pre-go-live. I wish there had been additional testing or different types of testing that mirrored post-go-live using vendor invoices/data rather than Vroozi pushing fake invoices into the testing system. I think we would've been able to identify and resolve some of the issues we are seeing now in production at this stage had it been tested this way.