Product(s): Vonage Contact Center
Overall Comment:"We like using the product. Team is helpful in answering questions and escalating issues when needed."
Reporting and visibility to help manage our contact center
We had an issue with our voicemail box full. Something changed on the backend of the system and we had no idea this would occur. It took several days for this to be fixed. It seemed as the IT Rep we worked with was not knowledgeable in how to fix the problem.