"Flexible Manufacturing ERP System Poses Challenges for New Users"

Submitted

3.0
3.0
Overall User Rating

Product(s): Plex Smart Manufacturing Platform

Overall Comment:"Useful documentation is lacking. There is a good amount of documentation related to specific sections of the system. Where it's lacking is in more of a setup process. The documentation seems to be "good" if you have a system that was setup correctly. Since the system is very flexible it's hard to validate, from my point of view, if the system was indeed setup correctly. "

Lessons Learned

Description
Description

What do you like most about the product or service?

Being my first ERP system that I've used... 1. It does what it's supposed to do. It's very expansive in how it works. 2. Manufacturing focused. I'm new to manufacturing and learning how to work Plex, has helped me with learning how our business runs. 3. Very flexible. This could be a negative as well. The system is almost too flexible. But I do think ultimately this is a perk.

Description
Description

What do you dislike most about the product or service?

1. Documentation 2. Lack of visibility into how items work in the backend. 3. Built off of a historical version that still runs a majority of the services (See #2).

Evaluation & Contracting

Description

Why did you purchase this product or service?

  • Don't know
Description

What were the key factors that drove your decision?

  • Don't know
Description

Which other vendors did you consider in your evaluation?

  • Don't know

Integration & Deployment

Service & Support

3.0

Product Capabilities

4.0

Additional Context

Description

Deployment architecture

Cloud (SaaS or PaaS or IaaS)
Description

In which country(s) did your deployment take place?

United States