Product(s): Salesforce Communications Cloud
Overall Comment:"It provides a strong foundation for modernizing telecom operations and delivering personalized customer experiences. When implemented correctly it’s informative but it requires domain expertise."
The way it brings everything - products, customers, service and support - into a single intelligent platform. It helps our team work smarter, deliver faster and provide a more personalised experience at scale.
The biggest drawback is how complex and resource heavy the implementation can be.