CSP Customer Management and Experience Solutions Reviews and Ratings

Bringing all our communication plan together, Salesforce Communication Cloud is a full blown platform for all our business needs. We have started using this platform from last week. This completed our Salesforce Ecosystem connecting our CRM and lead generation cycle directly with our social media and email marketing campaigns.

It provides integrated Product system management as well as modern solution for front end maintenance. Highly digital platform provided with high quality content with multilingual content so that every person from any region can get entertained. It's a powerful tool for industries like sales, e-commerce platforms for listing tools.

We've integrated with Salesforce Marketing Cloud to trigger emails and push notifications to our clients and its been a tremendous improvement from the previous vendor we used to trigger alerts to our clients. We have much faster turn times when it comes to setting up these notifications and emails for our users

TCS Hobs has helped us to streamline our subscription management process and improve our customer experience.Overall it is a powerful subscription platform that can offer businesses a number of benefits and it is a scalable platform which can be used by businesses of all sizes.Recommended!!

As a large ever-growning company this was another implementation that helped our company for growth even in slower times.

The Crowdstrike threat intelligence capabilities, known as crowdstrike intelligence, provide organizations with actionable insights into emerging threats, adversary profiles, and global trends in cyberattacks. This intelligence can help organizations proactively protect their systems and data.

Overall experience for Amdocs Customer Experience Suite has been positive largely on its ability to manage customer experience interactions across different channels, which is a key ask by all clients as they want omnichannel presence across voice and digital channels both as they want to be present where their customers are present. This suite provides a comprehensive set of tools for Customer Experience including CRM platforms and billing platforms as well as for Service Fulfilment which helps in streamlining operations thus improving customer satisfaction and delight. Its integration capabilities and automation features are most useful for large organizations which helps in improving efficiency through reduction of manual work. However, Amdocs needs to work on its complex and outdated user interface which makes the platform less intuitive and thus leads to higher onboarding time for new users.

Qualtrics XM Platform- This product is only limited by what you can imagine!

Experience to use this product is good as compared to another beauty of product is feature and option it's easy to use.

Mobilytix Rewards helps businesses implement and manage a reward program to incentivize customer engagement and increase customer loyalty. We also use this platform to create reward program for our internal employees and recognize exceptional performance and work.

SF is really good to use for any sales, we use it for both b2c and b2b domain, and we get all the dashboards properly updated

This is a very good billing and customer revenue management system. One of the key advantages is the reflection of real time changes in module once done on administration side . it gives flexibility to organizations to make changes as and when required on short notices and entire module gets reflected

Solid technical support operationally. Responds quickly to critical issues. Can sometimes be unfocused but responds well to direction. Sometimes expensive for what seem like simple changes. Product is powerful and modular but complex.

Salesforce commerce cloud has provided us with a platform to improve our sales procedure by automating order administration, handling pricing structures and personalized experiences leading to enhanced productivity and faster business expansion. It is a feature rich business management solution which has enabled us to establish and maintain the online presence.

To enable SI, there are huge supports & learnings related to Product & processes, API and the way to customize & extend Vendor also provides valuable coaching for increase in efficiency of developing code and testing

Our overall experience has been very good, Cerillion has been very willing to support SWAN in our business model where we have been very focused on leveraging the core micro services through the APIs to enable us to focus on addressing our specific market. This is a great reference for both the openness of the system and Cerillion’s happiness to support different customers and their priorities. Cerillion supported a very aggressive go live and have since worked well with us to stabilise the business to underpin that growth and help us move from a challenger to an established presence in the mobile market.

CBS is a very versatile system for mobile and fixed service providers, it can be adapted to the needs of the business.

It is a company with a high level of support and stability in its products with which they interact constantly, qualified personnel and levels established with committed SLAs

This is a great platform, considering the fact that SAP has been in the game for a long time and have developed state of art products and solutions.

We were not able to fulfill some MKT requirements especially location based services . Redknee provided solution for it in good faith . But still some demonstrated software options ( e.g. CP ) should have provided some benefit to operator. We only found afterwards that that those software options are supposed to ease the tasks of R&D. Change of personnels on both sides also made the overall situation complex. Whatever was asked by us was delivered.