Product Listings
Salesforce Communications Cloud is a software designed to support communications service providers in managing customer relationships, automating processes, and enabling digital transformation. The software offers tools for customer service, order management, and workflow automation. It allows organizations to streamline sales and support operations while integrating data across various business systems. The software facilitates the creation and management of customer journeys, supports real-time engagement, and assists with handling complex product catalogs and order fulfillment. Its features are intended to address operational efficiency, improve customer interactions, and align business processes with industry requirements for the communications sector.
Salesforce Marketing Cloud is a software designed to support businesses in managing and automating marketing activities across multiple digital channels. The software enables users to create, track, and analyze campaigns in email, social media, mobile, and web platforms. It offers features for audience segmentation, personalization, messaging automation, journey mapping, and performance analytics. By integrating customer data from different sources, Salesforce Marketing Cloud helps organizations deliver relevant content and interactions that align with customer preferences and behaviors. The software addresses business needs related to campaign effectiveness, customer engagement, and cross-channel marketing coordination.
SAP Commerce Cloud is a software that enables organizations to manage and deliver digital commerce experiences across multiple channels including web, mobile, and social platforms. The software offers features such as product content management, order management, personalization, and customer experience capabilities. It supports complex B2B and B2C commerce requirements and facilitates the integration of business processes across sales, marketing, and fulfillment. SAP Commerce Cloud is designed to address challenges related to scalability, integration, and customization in online commerce by providing a flexible platform that adapts to specific business needs. The software also offers tools for managing catalogs, promotions, and customer data while supporting deployment in the cloud for increased operational efficiency.
TCS HOBS is a software designed to support digital business operations for telecommunications and media service providers. The software offers capabilities for managing business support systems, including subscription management, order fulfillment, billing, revenue management, and customer experience functionalities. It enables the automation and streamlining of service activation, catalog management, and partner onboarding processes. TCS HOBS facilitates integration with legacy systems and promotes agile launches of new digital services. By centralizing business processes and providing real-time transaction insights, the software assists organizations in addressing challenges related to customer acquisition, service delivery, and operational efficiency in the digital environment.
Cerillion Skyline is a subscription management and recurring billing software designed to automate the end-to-end process of managing subscription-based services. The software delivers features such as product catalog creation, customer management, flexible pricing models, invoicing, payment collection, and revenue recognition. Cerillion Skyline enables businesses to launch and manage digital products, handle usage-based charging, and provide real-time analytics to support operational and financial decisions. The software addresses the need for efficient subscription lifecycle management, helping organizations reduce manual processes, minimize billing errors, and ensure compliance with accounting standards.
Comarch Enterprise BSS is a software designed to support telecommunications operators with business support system functionalities. The software integrates billing, charging, customer relationship management, revenue management, and service provisioning capabilities within a unified platform. It aims to streamline business operations by automating processes such as order management, customer care, and product catalog management. The software addresses challenges associated with handling large volumes of customer data, service activation, and lifecycle management. By offering modular architecture, Comarch Enterprise BSS enables technology and business teams to adapt the solution to changing market and regulatory requirements, supporting digital transformation initiatives and optimizing operational efficiency across telecom service environments.
Qualtrics XM Platform is an experience management software designed to collect, analyze, and act on feedback from customers, employees, products, and brand interactions. The software offers features including survey creation, data analytics, real-time dashboards, and advanced reporting to help organizations measure and improve experiences. It enables users to design and distribute surveys across multiple channels, aggregate data from different sources, and use analytics tools to identify patterns and insights. Integration capabilities with other enterprise systems and customizable workflows support process automation. The software aims to help businesses understand key drivers of satisfaction, retention, and engagement by providing actionable insights based on collected data.
Amdocs Customer Experience Suite is a software designed to help communication service providers manage interactions with their customers across multiple channels. The software integrates customer data and processes to deliver personalized experiences, streamline customer journeys, and support efficient issue resolution. It offers features for customer self-service, interaction management, and supports automation in handling questions and service requests. The software aims to address challenges related to fragmented customer interactions and operational inefficiencies by centralizing customer engagement and simplifying communication processes for service providers.
Mekari Qontak is a software designed to support businesses in managing customer relationships, automating communication, and streamlining sales processes. The software offers features such as Omnichannel CRM, which consolidates messages from multiple channels, workflow automation for repetitive tasks, and real-time reporting to track sales performance and customer interactions. Mekari Qontak enables businesses to centralize data, manage leads, monitor customer communications, and improve operational efficiency by reducing manual workload. The software addresses business challenges related to fragmented communication, sales management inefficiencies, and the need for integrated customer engagement tools.
Advanced Convergent Platform (ACP) is a software designed to manage and support billing, customer care, and revenue management functions for communications, media, and entertainment service providers. The software enables real-time processing of transactions, supports complex product and service bundles, and facilitates account management across multiple lines of business. ACP’s features include unified billing, integrated customer management, and automated workflow capabilities, which aim to streamline operations and reduce errors associated with manual processes. The software addresses the business challenge of consolidating various billing systems and processes into a single platform to improve operational efficiency and accuracy in billing and customer communications.
MobiLytix Rewards is a software designed to enhance customer engagement through the management of loyalty programs and rewards. The software enables businesses to create, administer, and monitor various incentive schemes that allow customers to collect points, redeem rewards, and access tailored offers based on their behavior and preferences. MobiLytix Rewards supports multiple channels for engagement including mobile, web, and in-store interactions, facilitating seamless integration with existing customer relationship management solutions. The software provides analytics capabilities that help businesses assess the effectiveness of reward campaigns and make data-driven decisions to improve customer retention and increase lifetime value. By automating the process of incentive distribution and redemption, MobiLytix Rewards addresses common challenges associated with manual loyalty program management such as scalability, personalization, and operational efficiency.
Salesforce Loyalty Management is a software designed to help organizations create, manage, and optimize customer loyalty programs. The software offers tools for designing personalized rewards and engagement journeys, tracking member activities, and automating program rules and operations. It enables organizations to capture customer data and behaviors, facilitating segmentation and targeted incentives based on customer profiles. By integrating with other Salesforce products, the software provides unified data views and analytical insights to measure program effectiveness and drive decision-making. Salesforce Loyalty Management supports various loyalty program types including points, tiered, and partner programs, addressing the business need for increasing customer retention and lifetime value through structured engagement initiatives.
Ericsson Digital Experience Platform is a software designed to support service providers in creating, managing, and delivering digital services across multiple channels. The software offers capabilities such as customer experience management, service fulfillment, and digital catalog management. It enables automation of business processes and integration with existing systems to streamline operations. The software addresses the need for digital service delivery by consolidating different services, managing customer journeys, and supporting omnichannel engagement. Through these features, the software helps organizations enhance operational efficiency and adapt to evolving customer and market requirements.
NetCracker is a software designed to support telecommunications service providers with solutions for business and operational support systems. The software enables automation of processes such as billing, customer management, network management, and service orchestration. NetCracker facilitates digital transformation by integrating network and IT domains, supporting the deployment and management of next-generation networks and services. It offers flexibility for service providers to adapt to changing market demands, streamline operations, enhance productivity, and reduce operational costs. The software addresses challenges related to network complexity, service assurance, and revenue management through a unified management platform.
Singleview is a software designed for telecommunications and media service providers to manage billing, revenue assurance, and customer relationship processes. The software consolidates real-time data from multiple sources to facilitate convergent charging, rating, and invoicing, supporting both prepaid and postpaid billing models. It enables businesses to streamline order management, configure complex pricing, and handle diverse service bundles on a unified platform. Singleview addresses operational challenges by providing centralized control over product catalog management, customer account administration, and payment collection workflows, helping organizations reduce revenue leakage and improve compliance with regulatory requirements. The software is built to integrate with existing IT infrastructure, offering scalability to support evolving business models and new digital services.
Commerce Cloud is a software developed by Salesforce that supports businesses in managing digital commerce operations across various channels. The software provides tools for creating and customizing online storefronts, enabling product catalog management, order processing, and customer engagement. It integrates with marketing, sales, and service solutions, aiming to streamline workflows from product discovery to transaction completion. The software offers features such as inventory management, pricing and promotions control, payment processing, and customer data analysis. Commerce Cloud addresses challenges related to scaling ecommerce operations, improving user experiences, and supporting multi-site or global ecommerce strategies.
Infonova SaaS BSS is a software designed to streamline business support processes for organizations operating in digital, communications, and cloud service markets. The software provides capabilities for billing, customer management, order handling, and partner ecosystem enablement. It addresses business challenges related to managing multi-party business models, automating transactions, and integrating complex supply chains. Infonova SaaS BSS assists in reducing manual intervention, improving operational efficiency, and supporting the launch and management of new digital services and offerings. The software supports scalability and adapts to evolving requirements, allowing businesses to optimize workflows, consolidate data, and enhance the management of service lifecycles.
Cerillion Enterprise BSS/OSS Suite is a software designed to support telecommunications service providers with a comprehensive range of business and operational support system functions. The software covers areas such as billing, customer relationship management, order management, product catalog, and revenue management. It enables providers to manage product lifecycles, streamline service provisioning, automate order handling, and ensure accurate charging and invoicing. The software facilitates integration with network and IT systems, helping organizations address the challenges of service delivery, customer management, and financial operations in the telecom sector. Its modular architecture allows for scalability and flexibility to meet various business requirements, aiming to improve operational efficiency and service agility.
Convergent Billing Solution (CBS) is a software designed for telecommunications providers to support unified billing processes across multiple services including voice, data, and multimedia. The software integrates rating, charging, and invoicing functionalities for both prepaid and postpaid models. It manages customer accounts and service usage, automating billing cycles and payment collections to streamline revenue management. CBS assists with account balance tracking, transaction management, and supports flexible tariff configurations to adapt to different market needs. The software is built to facilitate reliable financial operations by consolidating user account information from various network platforms and service types, enabling efficient handling of large-scale customer billing in legacy environments.
Tecnotree Agility Suite (Legacy) is a software designed to support communications service providers in managing business processes related to product lifecycle, order management, billing, and customer relationship operations. The software enables the configuration and delivery of telecom products and services, automates service activation, and integrates with various backend systems to streamline operations. It assists businesses in improving operational efficiency through a unified platform for revenue management, customer information handling, and service fulfillment. The software also offers support for scalable workflows, product catalog management, and integration with third-party applications, aiming to address challenges in legacy system consolidation and business modernization.