CSP Customer Management and Experience Solutions Reviews and Ratings
What are CSP Customer Management and Experience Solutions ?
Gartner defines customer management and experience solutions as part of business support systems (BSS) solutions for CSPs, and as commercial off-the-shelf software solutions that address CSPs’ all customer-facing operational requirements. This includes managing customer channels, customer information, incidents, products, pricing, quotes and offers, order and partner management.
CM&X solutions often work together with revenue management and monetization solutions as part of a complete BSS stack.
Product Listings
Filter by
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
SAP is a company that aims to improve operational efficiency worldwide. The primary focus is on helping customers optimize their business operations. SAP develops innovative solutions to support this objective. The company plays a crucial role in transforming industries by fostering opportunity and equality on a global scale. By collaborating with customers and partners, SAP is capable of making substantial changes across various industries, supporting the growth and development of economies and societies.
TCS, part of the Tata group, focuses on shaping the future through innovation, technology and the utilization of collective knowledge. It is a multinational organization based in India, with consultants placed in various countries around the world, with notable skills and expertise. They work diligently to provide technology solutions that resolve critical business challenges. TCS is also noted for proactive stances on critical global issues, resulting in recognition in various sustainability indices. It operates within business principles aligned towards achieving sustainable growth.
Cerillion focuses on delivering systems related to billing, charging, and customer management. With over two decades of industry experience, the company caters to a diverse spectrum of communication providers that include mobile, fixed, cable, and multi-service entities. The systems offered by Cerillion play a pivotal role in pricing and billing for wholesale, retail, B2B, B2C, and multi-country service provider portfolios. The company's solutions are installed at over 80 customer sites and are effective in addressing the challenges related to billing, charging, and CRM. Additionally, the company provides a variety of business models and solutions, including integrated systems, managed services, and SaaS, aiming to meet the current and future business requirements of its clients.
Comarch is an international IT company that provides solutions aimed at the optimization of business and operational processes. Established in 1993, Comarch has been involved in numerous complex IT projects helping businesses worldwide. The company boasts a large team of IT engineers, business consultants, marketing specialists, among others. Comarch operates globally in 32 countries, spread across 69 cities on 6 continents, indicating its expansive reach in the IT solutions industry.
Qualtrics is a software development company focused on creating digital products intended to enhance a variety of user experiences. This includes the development of tools for optimizing frontline experiences, fostering team performance, and designing user-friendly products. Founded in 2002, Qualtrics has carved a niche in the realm of Experience Management software, serving a worldwide client base. Despite the global presence, the central goal of Qualtrics remains consistent: to facilitate a heightened sense of empathy, human connection, and authenticity in business engagements. As part of its mission and ongoing efforts, the company aims to develop technology effective in bridging experience gaps.
Amdocs is a company centered on enabling the realistic transformation of innovative ideas in the sphere of digital experiences. In the age where digital innovations are ceaseless and the need for compelling virtual experiences is high, Amdocs' role is to unlock the creative capacity of their customers. The company operates with 31,000 employees worldwide, working to expedite the transition of customers to cloud-based systems and focusing on distinguishing themselves in the 5G phase. They aim to digitalize and automate operations for efficiency while delivering advanced communication and media experiences to end-users.
CSG operates in the sphere of customer engagement, revenue management, and digital payments. The company utilizes a cloud-first architecture and customer-centric approach to enable other businesses to initiate digital services, penetrate into new markets, and craft dynamic experiences to acquire new customers. Established over 40 years ago, CSG has proven its competence in assisting businesses confront complex challenges and conform to the demands of today's digital economy. Equipped with futuristic solutions, the company aims to enhance customer experiences. CSG operates globally, boasting a workforce of over 5,000 employees spread across more than 20 countries. Its technology is utilized by prominent brands across various sectors such as telecommunications, retail, financial services, and healthcare. CSG's solutions have yielded practical outcomes for over 900 businesses worldwide.
Comviva is a company dedicated to enhancing digital experiences around the world. The firm's expansive array of digital tools and platforms offers an accelerated market entry path with a flexible approach. These tools are designed to fit the changing requirements of their customers, fostering growth and transformation while improving efficiency. Comviva's primary goal is to optimize customer life cycle benefits while making large-scale digital transitions manageable. The firm collaborates with global organizations in the communication and finance sectors, offering solutions to promptly address issues and facilitate transformation for the future. Comviva's solutions are used by a large number of communication service providers and financial institutions across many countries, providing digital and mobility advantages to countless individuals globally.
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
The company aims to establish links that can open up unimaginable possibilities. Its vision is a world where unrestricted connectivity improves lives, revolutionizes businesses and leads the way to a sustainable future. The firm fosters an ethos of determination, professionalism, respect, and integrity. It welcomes potential partners, consumers, and customers to join in its mission of imagining a more optimistic future for everyone. The company's focus is on making this future a reality, by providing solutions to improve connectivity which, in turn, aids in the betterment of lives and businesses.
The company, a subsidiary of NEC Corporation, specializes in software solutions and professional services. Its main focus is to facilitate large-scale digital transformations. They are committed to harnessing the potential of cloud, virtualization and the evolving mobile ecosystem to solve critical issues in the service provider sector worldwide.
CSG operates in the sphere of customer engagement, revenue management, and digital payments. The company utilizes a cloud-first architecture and customer-centric approach to enable other businesses to initiate digital services, penetrate into new markets, and craft dynamic experiences to acquire new customers. Established over 40 years ago, CSG has proven its competence in assisting businesses confront complex challenges and conform to the demands of today's digital economy. Equipped with futuristic solutions, the company aims to enhance customer experiences. CSG operates globally, boasting a workforce of over 5,000 employees spread across more than 20 countries. Its technology is utilized by prominent brands across various sectors such as telecommunications, retail, financial services, and healthcare. CSG's solutions have yielded practical outcomes for over 900 businesses worldwide.
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Beyond Now is a provider of ecosystem orchestration and digital platform services. The company assists organizations in the expedient launch and growth of service-based revenue through its digital platform, digital marketplace, and automated BSS solutions. Utilizing technologies such as cloud, edge, IoT, AI, and 5G, Beyond Now's platforms are tailored to enable service orchestration, experimentation, and monetization. The company plays a key role in solution co-creation by enabling access to an extensive network of strategic partnerships. It caters to a broad span of industries, including telecommunications, media and entertainment, technology and IT, finance, and automotive, with a geographical presence across the Asia-Pacific, Europe, Middle East, Africa, and the Americas.
Cerillion focuses on delivering systems related to billing, charging, and customer management. With over two decades of industry experience, the company caters to a diverse spectrum of communication providers that include mobile, fixed, cable, and multi-service entities. The systems offered by Cerillion play a pivotal role in pricing and billing for wholesale, retail, B2B, B2C, and multi-country service provider portfolios. The company's solutions are installed at over 80 customer sites and are effective in addressing the challenges related to billing, charging, and CRM. Additionally, the company provides a variety of business models and solutions, including integrated systems, managed services, and SaaS, aiming to meet the current and future business requirements of its clients.
Huawei is a global provider of information and communications technology (ICT) solutions. The company's main focus is to enrich human progress through innovative technologies. Huawei aims to ensure that connectivity is a basic need, emphasizing the importance of access to ICT and the benefits it can provide to a wide audience. The firm specializes in creating customer-focused innovations and establishing strong partnerships, developing capabilities across carrier networks, enterprise, consumers, and cloud computing sections. With operations in over 170 countries, Huawei has a significant global presence. The company's objective is to digitally connect every person, home, and organization in order to achieve a comprehensive connected, intelligent world. Through this, Huawei works to narrow the digital gap, facilitating access to broadband services.
Tecnotree Corporation, located in Finland and initiated in 1978, is devoted to supplying full-stack Digital BSS solutions to CSPs and DSPs. The key objective of Tecnotree is to assist its service consumers in digital services monetization and business transformation into a digital services marketplace. This is accomplished while empowering individuals to independently serve, engage, and manage their respective digital lives. Tecnotree's shares are traded on the Nasdaq Helsinki.
Optiva Inc., established in 1999, is a company that provides critical revenue management software. Focused on the telecommunications industry, the company offers its services domestically and internationally. With its software offered via both private and public cloud platforms, Optiva Inc. supports service providers by enabling them to fully capitalize on digital, 5G, Internet of Things (IoT), and emerging market sectors.