"Functional Performance of SAP Varies Between Product Sales and Service Business"

Submitted

4.0
4.0
Overall User Rating

Product(s): SAP S/4HANA Cloud

Overall Comment:"Our business is both in physical products and in services and SAP has proven to be excellent with regard to the products part of the business, the services part needed a few tweaks, but now works fine. "

Lessons Learned

Description
Description

What do you like most about the product or service?

SAP S/4HANA Cloud is robust, stable and provides a wide array of support and training.

Description
Description

What do you dislike most about the product or service?

For the services part of our business SAP in its standard form is not a perfect fit. It required quite some tweaking to facilitate our way of working.

Evaluation & Contracting

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Why did you purchase this product or service?

  • Improve compliance & risk management
  • Create internal/operational efficiencies
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What were the key factors that drove your decision?

  • Financial/organizational viability
  • Product functionality and performance
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Which other vendors did you consider in your evaluation?

  • Don't know

Integration & Deployment

4.0

Service & Support

4.0

Product Capabilities

4.0

Additional Context

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Deployment architecture

Cloud (SaaS or PaaS or IaaS)
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In which country(s) did your deployment take place?

Netherlands