"Salesforce Commerce Cloud Supports Traffic But Faces Cost And Complexity Challenges"

Submitted
5.0
5.0
Overall User Rating

Product(s): Salesforce B2C Commerce Cloud

Overall Comment:"Salesforce Commerce Cloud is built to handle heavy traffic and high order volumes. "

Lessons Learned

Description
Description

What do you like most about the product or service?

Salesforce's cloud-based architecture allows for scaling and platform updates.

Description
Description

What do you dislike most about the product or service?

Salesforce products come with a high cost and a steep learning curve.

Evaluation & Contracting

4.0
Description

Why did you purchase this product or service?

  • Drive revenue growth
Description

What were the key factors that drove your decision?

  • Strong services expertise
  • Strong consulting partnership
  • Breadth of services
  • Financial/organizational viability
  • Strong user community
  • Product functionality and performance
Description

Which other vendors did you consider in your evaluation?

  • Adobe
  • Shopify
  • Oracle

Integration & Deployment

4.0

Service & Support

5.0

Product Capabilities

3.0

Additional Context

Description

Deployment architecture

Cloud (SaaS or PaaS or IaaS)
Description

In which country(s) did your deployment take place?

United States
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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