This review is written in German.
"KI-Entwicklung bei Zendesk lobenswert, Verbesserungsbedarf bei Telefonie und Feature-Administration"
Submitted
Product(s): Zendesk Support
Overall Comment:"Zendesk bietet ein breites Feature Set um erfolgreichen Kundenservice zu gestalten"
Lessons Learned
What do you like most about the product or service?
Die kontinuierliche Innovation in den letzten 6 Monaten in Richtung AI
What do you dislike most about the product or service?
Telefonielösung noch nicht wettbewerbsfähig. Rollenadministration für Features nicht granular genug. Es braucht entweder gut ausgebildete interne Ressourcen oder regelmäßigen Zukauf von externen Leistungen.
Evaluation & Contracting
Why did you purchase this product or service?
- Drive innovation
- Reduce time to market
- Cost management
- Create internal/operational efficiencies
- Improve business process outcomes
What were the key factors that drove your decision?
- Financial/organizational viability
- Breadth of services
- Product functionality and performance
- Overall cost
Which other vendors did you consider in your evaluation?
- Salesforce
- Other...
SAP
Integration & Deployment
Service & Support
Product Capabilities
Additional Context
Deployment architecture
Cloud (SaaS or PaaS or IaaS)
In which country(s) did your deployment take place?
Switzerland|Germany|United Kingdom|Spain|Italy|Portugal