"Customer Service Praised, Transaction Matching Module Excellent, and Opportunities for Growth around Profiles and Reconciliations."

Submitted

Overall Comment:"I have been very impressed with the level of customer service they have provided. They are always willing to help, always very knowledgeable, if they haven't seen something before, they get development or another team working to resolve the issue. The transaction matching module is really neat, and I am excited to get that up and running. I am also very excited for the AI enhancements coming out. That will save our team so much time and effort around profiles alone."

Lessons Learned

Description
Description

What do you like most about the product or service?

I would have to say right now, transaction matching is my favorite. It's so easy to build out and the functionality is amazing. Truly helps our end users take work off their plates.

Description
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What do you dislike most about the product or service?

The main issues would be the profiles and reconciliations are disconnected. It would be ideal if the profiles didn't exist and the metadata of the reconciliations were easier to handle. For example, if the duration, was tied to global settings, that would be much more manageable and save a lot of time and effort every month.

Evaluation & Contracting

5.0
Description

Why did you purchase this product or service?

  • Create internal/operational efficiencies
  • Improve compliance & risk management
  • Reduce time to market
  • Cost management
  • Drive innovation
  • Improve business process outcomes
  • Improve business process agility
Description

What were the key factors that drove your decision?

  • Product functionality and performance
  • Overall cost
  • Breadth of services
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Which other vendors did you consider in your evaluation?

  • BlackLine
  • OneStream

Integration & Deployment

5.0

Service & Support

5.0

Product Capabilities

5.0

Additional Context

Description

Deployment architecture

Cloud (SaaS or PaaS or IaaS)
Description

In which country(s) did your deployment take place?

United States