AI in CSP Customer and Business Operations Reviews and Ratings

What are AI in CSP Customer and Business Operations?

Gartner defines the market of AI in communications service provider (CSP) customer and business operations as commercial off-the-shelf (COTS) products. They are either capabilities embedded in CSP-specific operational technology (OT) applications (such as channels, CRM and other business support system [BSS] applications) or industry-agnostic horizontal applications delivering AI/machine learning (ML)-based customer and business operations in CSPs. CSP customer and business operations refer to marketing, sales, customer acquisition, customer journey, billing and revenue management, revenue assurance, and related risk management. The scope of AI products covers data readiness, life cycle management of algorithms and their application to CSP customer and business operations.

AI in CSP customer and business operations helps CSPs utilize AI/ML to generate insights and automate business processes across a wide range of customer and business operations areas. These areas include marketing, sales, configure-price-quote (CPQ), order management, product management, billing and revenue management, customer journey and care, revenue assurance, and fraud/risk management. An example can be intelligent chatbots utilizing natural language processing for customer interaction use cases to automate call center operations. These products assist with insights and automation and help CSPs manage the life cycle of AI/ML algorithms, gradually enabling ModelOps/AIOps.

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IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.

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AmplifAI is a company that has developed the AI-Driven People Enablement Platform which is tailored for employee-centric workforces. This company utilizes employee data to generate actions inspired by high-performing individuals from within an enterprise. Its core aim is assisting hybrid teams in augmenting business outcomes, enhancing productivity, and heightening engagement levels. As the landscape of work begins to shift towards a hybrid model, AmplifAI provides innovative solutions that promote performance improvement and foster a positive work environment, irrespective of the location.

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The company operates as a platform for managing client experience in the Arab World. Through the use of advanced technology, the company provides solutions for businesses trying to improve their interaction with customers, streamlining the experience management process. The main objective is to enhance business efficiency by facilitating smoother communication between companies and their customers, thus resolving business problems in client management.

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Amdocs is a company centered on enabling the realistic transformation of innovative ideas in the sphere of digital experiences. In the age where digital innovations are ceaseless and the need for compelling virtual experiences is high, Amdocs' role is to unlock the creative capacity of their customers. The company operates with 31,000 employees worldwide, working to expedite the transition of customers to cloud-based systems and focusing on distinguishing themselves in the 5G phase. They aim to digitalize and automate operations for efficiency while delivering advanced communication and media experiences to end-users.

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AsiaInfo, headquartered in Beijing, China, specializes in providing software and IT services to the global telecommunications industry. The organization, with about 14,000 staff members, deploys advanced technologies like Cloud and Big Data in its Business Support System (BSS) and Operational Support Systems (OSS). These systems help telecom operators achieve operational efficiency, enhance customer engagement, and enable next-generation monetization capabilities. AsiaInfo's solutions also factor in the unity of subsidiaries under global telecom operators. Compliant with ISO 9001, the company maintains a focus on quality management systems.

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MindTitan is engaged in the provision of custom artificial intelligence (AI) solutions defined by data-driven research. The central goal is the creation of AI systems adept at self-learning to grapple with complex real-world challenges. Furthermore, it functions as a bridge connecting innovative developments in AI research to businesses seeking out intelligent systems.

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Established in 1994, Subex specializes in facilitating Digital Trust for international companies. With over 25 years in the field, they've lead the way in assisting global Communications Service Providers in optimizing their revenues and profitability. They emphasize data privacy, security, risk mitigation, predictability, and confidence in data to assist enterprises in navigating the complex shifts in the industry. Subex also focuses its efforts on technological areas such as Revenue Assurance, Fraud Management, and Network Analytics. Including digital solutions like IoT Security and Insights, along with scalable Managed Services and Business Consulting services, Subex has a presence in over 90 countries with countless implementations under their belt.

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Tecnotree Corporation, located in Finland and initiated in 1978, is devoted to supplying full-stack Digital BSS solutions to CSPs and DSPs. The key objective of Tecnotree is to assist its service consumers in digital services monetization and business transformation into a digital services marketplace. This is accomplished while empowering individuals to independently serve, engage, and manage their respective digital lives. Tecnotree's shares are traded on the Nasdaq Helsinki.

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AsiaInfo, headquartered in Beijing, China, specializes in providing software and IT services to the global telecommunications industry. The organization, with about 14,000 staff members, deploys advanced technologies like Cloud and Big Data in its Business Support System (BSS) and Operational Support Systems (OSS). These systems help telecom operators achieve operational efficiency, enhance customer engagement, and enable next-generation monetization capabilities. AsiaInfo's solutions also factor in the unity of subsidiaries under global telecom operators. Compliant with ISO 9001, the company maintains a focus on quality management systems.

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Comviva is a company dedicated to enhancing digital experiences around the world. The firm's expansive array of digital tools and platforms offers an accelerated market entry path with a flexible approach. These tools are designed to fit the changing requirements of their customers, fostering growth and transformation while improving efficiency. Comviva's primary goal is to optimize customer life cycle benefits while making large-scale digital transitions manageable. The firm collaborates with global organizations in the communication and finance sectors, offering solutions to promptly address issues and facilitate transformation for the future. Comviva's solutions are used by a large number of communication service providers and financial institutions across many countries, providing digital and mobility advantages to countless individuals globally.

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AsiaInfo, headquartered in Beijing, China, specializes in providing software and IT services to the global telecommunications industry. The organization, with about 14,000 staff members, deploys advanced technologies like Cloud and Big Data in its Business Support System (BSS) and Operational Support Systems (OSS). These systems help telecom operators achieve operational efficiency, enhance customer engagement, and enable next-generation monetization capabilities. AsiaInfo's solutions also factor in the unity of subsidiaries under global telecom operators. Compliant with ISO 9001, the company maintains a focus on quality management systems.

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Tecnotree Corporation, located in Finland and initiated in 1978, is devoted to supplying full-stack Digital BSS solutions to CSPs and DSPs. The key objective of Tecnotree is to assist its service consumers in digital services monetization and business transformation into a digital services marketplace. This is accomplished while empowering individuals to independently serve, engage, and manage their respective digital lives. Tecnotree's shares are traded on the Nasdaq Helsinki.

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Flytxt is a technology firm with a core focus on addressing the key challenge of subscription and usage-based businesses which is maximizing customer lifetime value (CLTV). Through the application of AI solutions, the company facilitates enterprises to increase CLTV. This is done by helping these businesses gain a more comprehensive understanding of their customers and products. This acquired knowledge is then utilized to craft digital experiences which are efficient and profitable. The firm utilizes its unique CLTV maximization AI which is based on real world insights and data incorporating patterns from a significant number of consumers and various data points. Flytxt operates globally, with its headquarters in Dubai and development centers in India. The firm also has a presence in Mexico, the Netherlands, Colombia, Czech Republic, Spain, and Kenya.

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Whale Cloud specializes in the digital transformation of telecommunication service providers and other verticals. The company provides mission-critical solutions and services spanning from telecoms to 5G, cloud, FinTech, eCommerce, IoT, and smart city.

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Whale Cloud specializes in the digital transformation of telecommunication service providers and other verticals. The company provides mission-critical solutions and services spanning from telecoms to 5G, cloud, FinTech, eCommerce, IoT, and smart city.

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Focused on digital transformation powered by artificial intelligence, Etiya is a software firm that seeks to improve customer experiences. Established in 2004, Etiya has expanded its operations in eight countries across three continents. With a microservice-based architecture, DevOps methodology, and AI-driven roster, the firm offers agile and versatile business solutions. Its services primarily cater to sectors like telecom, finance, and retail. Etiya uses TM Forum standards, abiding by the latest Framework version 17.5 to ensure quality and efficiency. The firm's portfolio involves advanced AI technologies, including natural language processing and recommendation systems. The approach, labeled 'Connected Customer First', accentuates digital customer experiences and supports quick digital preparedness through prompt product and solution delivery. Etiya aims to deliver services promoting consistent innovation, expansion, and customer relationship versatility.

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Whale Cloud specializes in the digital transformation of telecommunication service providers and other verticals. The company provides mission-critical solutions and services spanning from telecoms to 5G, cloud, FinTech, eCommerce, IoT, and smart city.

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The company, a subsidiary of NEC Corporation, specializes in software solutions and professional services. Its main focus is to facilitate large-scale digital transformations. They are committed to harnessing the potential of cloud, virtualization and the evolving mobile ecosystem to solve critical issues in the service provider sector worldwide.

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Beyond Now is a provider of ecosystem orchestration and digital platform services. The company assists organizations in the expedient launch and growth of service-based revenue through its digital platform, digital marketplace, and automated BSS solutions. Utilizing technologies such as cloud, edge, IoT, AI, and 5G, Beyond Now's platforms are tailored to enable service orchestration, experimentation, and monetization. The company plays a key role in solution co-creation by enabling access to an extensive network of strategic partnerships. It caters to a broad span of industries, including telecommunications, media and entertainment, technology and IT, finance, and automotive, with a geographical presence across the Asia-Pacific, Europe, Middle East, Africa, and the Americas.

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Comviva is a company dedicated to enhancing digital experiences around the world. The firm's expansive array of digital tools and platforms offers an accelerated market entry path with a flexible approach. These tools are designed to fit the changing requirements of their customers, fostering growth and transformation while improving efficiency. Comviva's primary goal is to optimize customer life cycle benefits while making large-scale digital transitions manageable. The firm collaborates with global organizations in the communication and finance sectors, offering solutions to promptly address issues and facilitate transformation for the future. Comviva's solutions are used by a large number of communication service providers and financial institutions across many countries, providing digital and mobility advantages to countless individuals globally.

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Features of AI in CSP Customer and Business Operations

Optional Features:

  • Product component for data application and output (application of AI models for one or more use cases in CSP customer and business operations).

  • Product component for algorithm development (development of algorithms for CSP customer and business operations as mentioned in the Market Definition and the Purpose Summary).

  • At least one of the functional capabilities listed in the “Optional Capabilities” (i.e., the functional capability of marketing and sales use cases in CSPs/customer journey use cases in CSPs/revenue management use cases in CSPs).

  • Product component for algorithm life cycle management (management of algorithms for training, efficiency, relevance and retirement).

  • Product component for algorithm version control

  • Product/service component for data readiness (e.g., data collection, data cleansing, processing, metatagging, distribution).