B2B Customer Community Platforms Reviews and Ratings

Its easy and serves well for small to mid size e-commerce or other B2C sites

It has been great to drive customer advocacy, brand engagement and onboarding customers into a loyal community for our product. Helps lay a solid foundation for communication across various customer advocates and the brand

Experience Cloud provides a cloud based solution for customers and partners to engage in an online community forum to help facilitate customer issue resolution. Customer can leverage Knowledge, self service options and enagge with a support center by logging cases to get their business issues resolved. A secure platform with roles and permissions assigned at the correct levels to ensure the right information is presented to the community audience

Overall a solid community offering but has some odd technical limitations that limit functionality and features when operating multiple communities. For technical teams implementing into an existing app, there are some API's exposed and a few SSO details that help with user syncing.

I'll start by saying that Vanilla is the first community platform I've managed, so I can't speak to how it compares to other community platforms. That said, I've found it to be a very easy to use and customize platform. We've built a beautiful community (I may be biased on that front) that brings a lot of value to our customers and see increased engagement MoM compared to our past communities through other platforms. The native reporting functionality gets the job done but is a bit limited. Thankfully, we can integrate Vanilla with our customer success platform, allows us to compare community engagement data into customer data for deeper data analysis.

When I was tasked with doing my first influencer campaign I really didn't know were to start. Was I meant to start contacting influencers online directly? Would they even see my message (provided they get tones every day)? Then a former colleague mentioned Tribe and after having a look at their site I decided to give them a call - and so glad I did. Their team explained in good detail their process and how everything works, including how to reach out to influencers, negotiating fees, and carry on payments.