B2B Customer Community Platforms Reviews and Ratings
What are B2B Customer Community Platforms?
Gartner defines B2B customer community platforms as software that enables organizations to offer and manage a branded online community. These communities permit visitors and members to learn how to use products, connect with peers and advance their skills and careers. Platforms offer self-service and collaboration capabilities such as discussion forums, knowledge base access and user groups. In addition, platforms include gamification features to motivate and reward member engagement.
B2B customer community platforms help organizations provide a branded online community for visitors and members who typically work for companies that have purchased or are evaluating products and solutions.
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Zapnito is a software platform designed to enable organizations to build branded online communities that support knowledge sharing, collaboration, and engagement among members. The software provides features for creating customizable community spaces, hosting expert-led discussions, and managing multimedia content such as videos, articles, and events. It allows administrators to configure user permissions, organize content into topic-based channels, and measure community activity through analytics tools. Zapnito addresses the need for companies, associations, or publishers to facilitate networking, communication, and collective learning within private or public digital environments, supporting organizational objectives around member retention and knowledge management.
Wix is a software that enables users to create, design, and manage websites through a cloud-based platform with a drag-and-drop interface. The software offers a range of customizable templates along with features for adding media galleries, online stores, blogs, forms, and booking systems. Wix includes search engine optimization tools, analytics, and integration capabilities with third-party applications. The software addresses business needs related to website publishing, online presence management, and e-commerce functions, allowing individuals and businesses to construct and maintain web content without requiring advanced technical skills.
Influitive is a software designed for advocacy marketing and customer engagement management. The software enables organizations to create and manage advocate communities, where users participate in referral programs, provide feedback, and share recommendations. It offers features that help automate the collection of customer reviews, references, and case studies, and facilitates engagement through challenges and recognition activities. Influitive provides analytics and reporting tools to help organizations measure engagement, track advocacy activities, and gain insights into campaign effectiveness. The software aims to streamline the process of leveraging satisfied customers for business development, supporting activities such as lead generation, brand awareness, and product feedback.
Salesforce Experience Cloud is a software designed to facilitate the creation and management of digital experiences for various audiences, including customers, partners, and employees. The software enables organizations to build branded portals, forums, and websites that integrate with core business data and processes. Experience Cloud provides tools for content management, collaboration, and personalization, aiming to streamline communication and engagement across different groups. The software offers features such as community management, access control, analytics, and integration with Salesforce’s suite of customer relationship management solutions. By leveraging these capabilities, organizations can address business needs related to customer support, partner enablement, and self-service, while maintaining secure access to relevant information and resources.
Higher Logic is a software designed to facilitate online community engagement for organizations by providing a platform that enables users to interact, share knowledge, and collaborate. The software supports community management with features such as discussion forums, resource libraries, automated workflows, event management, and integration capabilities with other systems. It allows organizations to create private or public communities, automate communications, and analyze user engagement through built-in analytics. Higher Logic addresses the need for centralized community experiences that promote networking, peer support, and collaborative problem solving, helping organizations improve member retention, knowledge sharing, and communication efficiency.
Higher Logic Vanilla is a software designed to support the creation and management of online community forums. The software offers features that facilitate user engagement, discussion moderation, content organization, and customizable user profiles within a branded community environment. It enables businesses to implement strategies for peer-to-peer support, knowledge sharing, and customer feedback collection. Higher Logic Vanilla provides tools for managing gamification elements, permissions, and workflows to streamline community operations. The software helps organizations address challenges related to scaling customer support, reducing response times, and fostering collaboration, making it suitable for companies looking to build dedicated customer or member communities.
Khoros Communities is a software designed to enable organizations to build and manage online community platforms, facilitating engagement, peer-to-peer support, and knowledge sharing. The software offers features such as discussion forums, moderation tools, analytics, configurable user roles, gamification elements, and content management capabilities. It helps businesses create branded spaces for customers or members to connect, share information, and participate in ongoing dialogues. Khoros Communities addresses business needs related to customer engagement, reducing support costs, and increasing the availability of user-driven insights. It also supports integration with customer relationship management and social media tools to deliver a unified experience across channels.
Tribe is a software designed to streamline influencer marketing campaigns by connecting brands with content creators. It facilitates the management of campaigns, enabling brands to submit briefs and discover influencers who match specific criteria. The software supports workflow automation for campaign approvals, content review, and payments. It addresses the business problem of manual influencer outreach and management, reducing administrative overhead and improving transparency in campaign execution. Tribe provides analytics to measure campaign performance, offering brands data on reach, engagement, and audience demographics. The software is used to enhance collaboration between brands and influencers, simplifying the process of sourcing user-generated content for marketing initiatives.
EventsWallet is a software designed to facilitate the planning, management, and execution of events for organizers and attendees. The software offers features such as virtual and hybrid event hosting, attendee engagement tools, customizable agendas, exhibitor and sponsor management, networking capabilities, and real-time analytics. By centralizing event-related activities on a digital platform, EventsWallet enables users to streamline communication, coordinate schedules, and enhance interaction among participants. This software addresses the business problem of managing complex events by providing a unified system that supports event logistics, attendee tracking, and engagement through accessible digital solutions.
Gainsight Customer Communities is a software designed to facilitate customer engagement and collaboration by providing a centralized platform where users can interact, share feedback, and access resources. The software offers features such as discussion forums, knowledge base management, and event hosting to encourage customer-driven conversations and peer-to-peer support. It enables organizations to gather insights from user interactions, improve product adoption, and resolve issues through community-driven solutions. The software aims to address business challenges related to customer retention, support scalability, and building stronger relationships by leveraging collective expertise within the user base.
inwink is a software designed to support the planning, management, and execution of events including conferences, trade shows, and seminars. The software provides features such as customizable event websites, registration management, attendee engagement tools, and real-time analytics. It allows organizers to handle tasks related to ticketing, badge generation, and communication with participants. The platform also supports virtual and hybrid event formats, enabling interaction through live streaming, networking options, and session management. inwink is used to streamline event workflows and facilitate data capture for performance tracking, helping organizations address challenges related to event coordination and participant experience.
Now4real is a software that enables real-time visitor count and live chat functionality for websites. The software provides features such as displaying the current number of active users on a webpage and allowing those users to communicate through live messaging embedded on the site. Now4real addresses the business need for instant engagement and community interaction by integrating tools that show real-time user presence and facilitate direct conversations. The software supports website owners who seek to enhance transparency regarding user activity and foster interactive experiences among visitors without the need for external chat platforms. It offers integration options with various web environments and aims to support user-driven communication and immediate feedback within a website context.
Social+ is a software designed to support user authentication, social login, and identity management for web and mobile applications. The software offers features such as account linking, single sign-on, and user profile management across various authentication providers. Social+ enables businesses to simplify user access by integrating with popular social platforms, streamlining onboarding and login experiences. Additionally, the software provides tools for managing user sessions, tracking authentication events, and handling authorization policies, addressing challenges related to secure user identity and access control within digital products and services.
SpotMe is an event management software designed to facilitate the creation, management, and delivery of virtual, hybrid, and in-person events. The software supports features such as agenda building, attendee registration, interactive engagement tools, live streaming, and content management. It enables organizations to customize event experiences and supports integrations with other enterprise systems. SpotMe helps businesses address challenges related to organizing large-scale events by offering tools for participant engagement, communication, analytics, and feedback collection, contributing to streamlined event execution and improved attendee interaction.
Zinrelo Loyalty is a software developed to support businesses in implementing and managing customer loyalty programs. The software enables organizations to set up customizable rewards, engage users through targeted promotions, and analyze customer behavior with built-in analytics. Zinrelo Loyalty facilitates multi-channel redemption and accrual of points, manages tiered loyalty levels, and integrates with common e-commerce and CRM platforms. The software addresses challenges related to customer retention and engagement by offering tools to incentivize repeat purchases and foster long-term relationships. Its features include reporting capabilities for tracking program performance and flexibility to adapt program structure to specific business needs.











