B2B Customer Community Platforms Reviews and Ratings
What are B2B Customer Community Platforms?
Gartner defines B2B customer community platforms as software that enables organizations to offer and manage a branded online community. These communities permit visitors and members to learn how to use products, connect with peers and advance their skills and careers. Platforms offer self-service and collaboration capabilities such as discussion forums, knowledge base access and user groups. In addition, platforms include gamification features to motivate and reward member engagement.
B2B customer community platforms help organizations provide a branded online community for visitors and members who typically work for companies that have purchased or are evaluating products and solutions.
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Wix enables individuals and businesses to establish their professional web presence tailored to their requirements. The technology provided by Wix facilitates the process of building a personalized website, catering to both novice users and experienced experts. It offers an array of features and solutions promoting creative freedom in website design. Wix also maintains an extensive international user base and provides an open SDK, positioning itself as an attractive platform for partners, developers, web designers, and other online professionals to effectively showcase their applications and services.
Zapnito is a B2B community & knowledge platform built to accelerate growth across the customer lifecycle. By centralizing knowledge and building an expert network, Zapnito allows you to:
1. Increase engagement through personalized customer education and knowledge sharing experiences.
2. Drive community collaboration to enrich knowledge.
3. Turn activity into actionable insights to maximize growth.
Since 2015, Zapnito has worked with leading B2B companies to transform passive customer audiences into active knowledge sharing communities.
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Higher Logic focuses on providing cloud-based engagement platforms. The company aims to assist organizations in managing interactions at each stage of the digital customer experience, from the first web visit to the on-going engagement and renewal phase. Higher Logic is known for its comprehensive engagement abilities inclusive of marketing automation and online communities. The company's primary goal is to make organizations successful by giving a community a platform to interact, share ideas, answer questions, and remain in contact.
Influitive is a company that offers a user-friendly platform with a concentration in customer advocacy. It combines a range of tools, services and training with features like intelligent automation, gamification, and personalization, all aimed at fostering high levels of customer engagement and growth. The platform is designed to minimize administrative work and time to market. Customer advocacy is encouraged and fostered through the creation and sharing of enriching content, prompting peer-to-peer interactions and leading to genuine, positive customer experiences. Known for working with customer-driven digital businesses, Influitive helps to strengthen collaboration, build trust and deepen customer relationships for revenue growth and profit.
Higher Logic focuses on providing cloud-based engagement platforms. The company aims to assist organizations in managing interactions at each stage of the digital customer experience, from the first web visit to the on-going engagement and renewal phase. Higher Logic is known for its comprehensive engagement abilities inclusive of marketing automation and online communities. The company's primary goal is to make organizations successful by giving a community a platform to interact, share ideas, answer questions, and remain in contact.
TRIBE is a company that focuses on providing Creator Marketing solutions. Its core operation involves facilitating connections between brands and creators, aiming to build communities. The company employs technology and a team of professionals to execute creator strategies. One central area of its expertise involves supplying businesses with a continual stream of content, which is made possible by its community of diverse creators. TRIBE also offers services and technological capabilities to streamline the processes of selecting creators, managing campaigns, and tracking performance metrics. Established in Australia in 2015 by Jules Lund, TRIBE has broadened its reach to the UK and the U.S., serving a large number of brands and creators worldwide.
EventsWallet is a platform that is specialized in managing in-person, virtual, and hybrid events. The company's focus is to simplify the process of coordinating these types of events, providing consolidated solutions that facilitate the management of the various aspects of event planning and implementation. The key issue EventsWallet addresses is the complexity associated with organizing diverse event formats, offering a streamlined system that integrates all elements into one manageable interface.
Gainsight focuses on assisting companies in achieving sustainable growth through its state-of-the-art platform. This platform comprises four main tools - Gainsight CS, PX, DH, and Customer Education, designed to aid customer success, product, and community engagement teams in scaling efficiently, building alignment and developing a comprehensive view of their customers. The primary aim is to promote product adoption, reduce customer turnover, and nurture customer communities. The software finds its use across numerous companies of varied sizes and industries. Gainsight is a part of the Vista Equity Partners portfolio since 2020. It operates globally with offices across the US, UK, Netherlands, Israel, and India.
Inwink is a BtoB audience engagement platform that facilitates the automation of event and community operations for businesses. This comprehensive solution is fully integrated into a company's data infrastructure. It also offers the facility of full brand customization with a 100% white label solution. The platform has strong data governance features, ensuring that data remain isolated and highly secured. Furthermore, it's designed to be comprehensive without complexity, effectively reducing the time to value for any type of user experience.
Khoros specializes in providing customer engagement solutions for numerous global brands. With the utilization of over 20 patented technologies, the Khoros platform integralizes aspects of customer engagement such as digital contact centers, messaging, chat, online brand communities, Customer Experience (CX) analytics, and social media management. By leveraging Artificial Intelligence (AI), the daily digital interactions powered by Khoros are transformed into valuable insights. The extensive services provided by Khoros aim to foster connections between brands and their customers throughout the digital journey.
Now4real is a technology corporation that concentrates on ameliorating the nature of online socialization by converting digital domains into dynamic spaces for real-time connection. It is driven by the understanding that simultaneous experiences are shared across the globe through web pages. This abstraction allows the company to bridge the void, connecting users in real time and fostering communities within previously solitary browsing experiences. Now4real offers a Software as a Service (SaaS) product that balances simplicity, reliability, and user-security. It smoothly deals with intricate real-time data exchanges, extending a refined chat widget and multi-faceted developer API. Its team comprises individuals with extensive knowledge in the field of real-time messaging and experience in mission-critical applications.
Social+ operates with a focus on revolutionizing social networking by supplying brands with the technology required for delivering immersive, personalized social experiences integrated into their applications. The firm's vast selection of pre-designed components and advanced AI-driven insights can help brands stimulate application engagement, uphold retention, and facilitate revenue growth, concurrently maintaining authority over user data. Social+, headquartered in London, facilitates in-application communities for a global user base and numerous brands. The core belief of the organization states that every application's optimal version is Social+.
SpotMe is the enterprise event platform that helps accelerate customer relationships at scale.
Run hybrid, virtual, and in-person events with a branded and compliant event app, offer a personalized experience, and get deep data insights that flow into your CRM. SpotMe provides 24/7 instant support and white-glove service.
SpotMe is used by 12,000+ event hosts in Fortune 500 companies, including 10 of the top 20 life science companies, the Big Four professional services networks, and leading technology, financial, and manufacturing companies.
Zinrelo is a SaaS-based loyalty platform that assists brands in launching rewards programs. Zinrelo integrates technology with data analytics and strategic consultation to address multiple dimensions of loyalty, including transactional, social, advocacy, engagement, behavioral, and emotional. Zinrelo has operated globally for 14 years.