Customer Success Management Platforms Reviews and Ratings

ChurnZero has been a really powerful tool for us in maturing the way the we understand and engage with our customers. Our overall experience has been really positive across the board from the support we've received to the functionality to the outcomes.

Omnichannel Support: - One of the standouts features of Freshdesk is its ability to manage customer quires across multiple channels (email, phone, social media chat) from a single platform. This omnichannel approach ensures that all customer interaction is tracked and manage which improves the overall customer experience. Automation Capabilities: - Freshdesk includes powerful automation tools, like workflow, ticket prioritization and automatic response, which can dramatically reduce response times and improve efficiency. This is especially useful for handling routing quires and proving a quicker resolution for customer. Customizable Reports and Analytics: - The reporting features of Freshdesk are robust, with the ability to create custom reports and track key customer success metrics such as first response time, resolution time, and customer satisfaction. These analytics help customer success teams understand trends and make data-driven decision.

It's a very complete tool. you have all the information you need in basically one page and it's easy to find what you're looking for. the integration with salesforce it's great

Velaris has transformed our customer management efforts, streamlined our processes and significantly boosted team efficiency. The exceptional support we receive constantly makes a big difference to our experience.

Deployment Objective: To gain a real-time view of customer health and proactively intervene when needed. Achieving goals: Custify helped us with: - Streamlining data by effortlessly linking with our product, Whale and gather and analyze all relevant customer data - Customize health scores because Custify is flexible and enabled us to create customer health scores based on key customer metrics. Thiss provided a clear picture of customer well-being. - Behavioral insights: real-time tracking of customer behavior changes allowed us to identify potential issues early on. ROI considerations: Quantifying the ROI is crucial. Track metrics like reduced churn rate, increated cusotmer lifetime value and improved CS team efficiency to evalutate the financial impact of the tool. We saw that we are getting the ROI back within a year's time.

I have been using totango for almost more than an year and got it configured as per our workflow, the platform provides seamless reports and notifications to customers on the status of their account health, also helps me and my team to get insightful reports of account activity tracking the health and usage of our platform.

Very good Customer Success team and invaluable to our operations as a CS Team

As a Customer Success Manager, I use Gainsight daily to automate my workflow to keep me organized. The ability to create Call to Actions with Tasks helps to keep me organized.

Kapture CRM has proven to be an invaluable asset to our business and revolutionized the way we manage customer relationships and streamlined the process. The user-friendly interface and the efficient contact management make them stand out from the outside competition when compared to the cost.

Working with their onboarding team was a great experience. Even though our implementation took longer, the rep was always helpful and did his part to get us through.

Onboarding is a breeze and customization option came a long way.