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Digital Experience Monitoring

Digital Experience Monitoring Reviews and Ratings

What is Digital Experience Monitoring?

Gartner defines digital experience monitoring (DEM) as the measurement of the availability, performance and quality of the user experience of applications. This can include internal users (employees), external users (customers and partners) or a digital agent connecting to an API. In addition to performance, DEM enables observability of user behavior and journeys based on their interaction with applications.

DEM tools allow I&O leaders to understand the availability, performance and reliability of business applications, networks and infrastructure by focusing on understanding the user experience. This is in contrast to other performance monitoring approaches, such as observability platforms, that understand the inner workings of applications.

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Product Listings

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Logo of Dynatrace

Dynatrace

By Dynatrace

4.6
(315 Ratings)
customers choice 2025

Dynatrace is a software that provides observability, monitoring, and analytics capabilities for applications, cloud infrastructure, and user experiences. It automates the collection and analysis of performance data across distributed environments, offering features such as real-time application tracing, infrastructure monitoring, digital experience management, and problem detection using artificial intelligence. The software assists organizations in identifying and resolving performance issues, optimizing resource utilization, and ensuring reliability of digital services. Its analytics engine processes large volumes of data to deliver insights that support operational efficiency and service availability for complex technology landscapes including cloud-native and hybrid environments.

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Datadog

By Datadog

4.4
(126 Ratings)

Datadog is a software that offers monitoring and analytics capabilities for cloud-scale applications. The software collects metrics, traces, logs, and events from various sources and provides dashboards, alerts, and visualization tools to help users track the performance and health of systems and services. Datadog integrates with cloud infrastructure, containers, databases, and applications, enabling users to correlate data across their technology stack. The software addresses challenges related to dynamic, distributed environments by providing observability and insights that support incident detection, troubleshooting, and optimization of resources and applications. It is designed to facilitate collaboration between development, operations, and security teams in managing application reliability and system performance.

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ThousandEyes

By Cisco Systems

4.6
(118 Ratings)

ThousandEyes End User Monitoring delivers both on-demand and real-time visibility into each employee’s experience of SaaS and Internally-hosted applications, as well as underlying wireless LAN, WAN, Internet connectivity and system health. This empowers your network and IT teams to quickly troubleshoot performance issues related to Wi-Fi, bandwidth capacity, ISP routing, VPN gateways, SaaS availability and other sources, while measuring web page load times and other key performance indicators.

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Logo of New Relic

New Relic

By New Relic

4.6
(74 Ratings)

New Relic is a software that provides observability and monitoring for applications, infrastructure, and digital experiences. The software offers features including real-time performance tracking, error analytics, distributed tracing, and alerting. It enables organizations to monitor and analyze metrics, logs, and traces from distributed systems to facilitate troubleshooting and optimize performance. New Relic supports integration with various technologies and cloud services, allowing teams to gain visibility into the health and behavior of their software environments. The software addresses the business problem of maintaining uptime, improving application reliability, and proactively identifying bottlenecks or failures across complex technology stacks.

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Zscaler Platform

By Zscaler

4.4
(70 Ratings)

Zscaler Platform is a cloud-based security software designed to provide secure internet and web gateway services for organizations. The software offers features that include secure access to external and internal applications, threat protection, data loss prevention, and access control across various devices and environments. Zscaler Platform supports organizations in reducing the attack surface, inspecting encrypted traffic, and managing user access policies, helping address issues related to legacy network security architectures by enabling scalable and centralized cloud security measures. It helps organizations protect against cyber threats and maintain compliance by inspecting user traffic in real time, enforcing security protocols, and managing data securely as users connect to cloud-based applications and services.

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Logo of ManageEngine Site24x7

ManageEngine Site24x7

By ManageEngine

4.7
(61 Ratings)

ManageEngine Site24x7 is a software that provides monitoring and management solutions for websites, servers, networks, cloud resources, and applications. The software enables organizations to monitor the availability and performance of digital assets in real time, offering capabilities such as uptime monitoring, application performance monitoring, network monitoring, server monitoring, and cloud infrastructure monitoring. Site24x7 supports multi-location website monitoring, synthetic transaction monitoring, log analysis, and real user monitoring. The software aims to help businesses identify, diagnose, and resolve performance bottlenecks across diverse IT environments, supporting various deployment models and providing automated alerting and reporting features to enhance service reliability and operational efficiency.

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Conviva

By Conviva

4.8
(59 Ratings)

Conviva is a SaaS platform for digital experience and AI agent analytics and monitoring that connects real consumer interactions to real outcomes. Using full-census client-side telemetry and a patented stateful analytics engine, Conviva reveals behavioral and conversational patterns across apps, websites, and AI agents, uncovering growth opportunities and sources of friction, inefficiency, and confusion that traditional analytics miss. The platform provides an objective, consumer-perspective view of experience and continuously prioritizes improvements based on business impact, helping teams deliver more predictable and outcome-driven digital experiences.

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ManageEngine Applications Manager

By ManageEngine

4.7
(51 Ratings)

ManageEngine Applications Manager is a software designed for monitoring the performance and availability of applications, servers, databases, and other IT resources. The software provides detailed insights into application health, response times, and transaction flow, helping organizations identify and resolve performance bottlenecks. It supports monitoring for various technologies including web servers, application servers, databases, cloud resources, and virtualization platforms. The software features alerting capabilities, root cause analysis, and reporting tools to aid IT teams in ensuring the continuous operation of critical business applications. By enabling proactive detection and remediation of issues, the software addresses the need for maintaining optimal application performance in complex IT environments.

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Login Enterprise

By Login VSI

4.6
(45 Ratings)

Login Enterprise is a software designed to assess and validate the performance, scalability, and reliability of digital workspaces, including virtual desktop infrastructure and desktop-as-a-service environments. The software automates the testing of user experience by simulating typical end-user activities, enabling organizations to identify potential issues and optimize performance before deployment. It features continuous monitoring and reporting capabilities, helping businesses ensure consistent application and infrastructure quality over time. Login Enterprise supports proactive risk mitigation by providing data-driven insights for capacity planning, change management, and troubleshooting within workspace environments.

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Logo of SolarWinds Observability

SolarWinds Observability

By SolarWinds

4.2
(45 Ratings)

SolarWinds Observability is a SaaS offering built to extend visibility across the cloud-native, on-prem, and hybrid technology stack, enabling DevOps, IT ops, and Cloud Ops teams to spend more time developing new, modern applications and infrastructures, fuel innovation while continuing to meet SLAs and exceed customer expectations in legacy on-prem and hybrid IT via a single, unified offering.

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Logo of Riverbed Aternity Customer Experience

Riverbed Aternity Customer Experience

By Riverbed

4.5
(39 Ratings)

Riverbed Aternity Customer Experience is a software designed to monitor and analyze end user experience and application performance across various digital environments. The software collects data from user devices and applications to provide insights into performance metrics, usage patterns, and potential issues impacting productivity. It supports organizations in identifying and addressing application bottlenecks, network slowdowns, and device-related problems to optimize user experience. Riverbed Aternity Customer Experience helps IT teams understand the impact of application and device performance on business processes, facilitating informed decision-making for improving service quality and operational efficiency.

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Catchpoint

By Catchpoint

4.5
(38 Ratings)

Catchpoint is a software focused on digital experience monitoring, providing tools for proactive monitoring and analysis of user interactions with web applications, networks, and services. The software enables tracking of performance across various endpoints including websites, APIs, SaaS, cloud, and internet infrastructure. It offers functionalities such as synthetic monitoring, real user monitoring, network intelligence, and endpoint monitoring to deliver insights into availability, reliability, and speed. The software assists businesses in identifying performance bottlenecks, outages, and latency issues, supporting troubleshooting and optimization efforts to improve digital service delivery. Catchpoint addresses the challenge of maintaining consistent and reliable user experiences across complex distributed systems by providing visibility into system health and performance indicators.

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Logo of Ekara

Ekara

By ip-label

4.6
(18 Ratings)

Ekara is real disruptive technology that is able to identify and diagnose malfunctions in customers’ digital services on internet platforms or intranet applications (web, mobile, business, thick client, Citrix, voice, etc.) on any type of device (desktop, mobile). Ekara caters for all environments, including cloud (Azure, AWS, Google, OVHcloud, Alibaba Cloud, etc.).

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Logo of FortiMonitor

FortiMonitor

By Fortinet

4.3
(18 Ratings)

FortiMonitor is a software designed to provide comprehensive monitoring and visibility across cloud, on-premises, and hybrid IT environments. The software enables users to track the health, performance, and availability of infrastructure components such as servers, networks, containers, and applications. It offers automated detection of incidents, performance bottlenecks, and potential failures through real-time monitoring and data analysis. FortiMonitor supports integration with automation and orchestration tools, allowing proactive remediation of issues. The software helps organizations address the business problem of maintaining uptime, reducing outages, and gaining operational insights needed to manage complex modern IT environments effectively.

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Logo of 7SIGNAL Platform

7SIGNAL Platform

By 7SIGNAL

4.7
(16 Ratings)

7SIGNAL Platform is a software designed to monitor and optimize Wi-Fi performance in enterprise environments. The software utilizes cloud-based analytics and sensors to provide continuous data on wireless network health, identifying sources of interference and performance degradation. It offers features such as remote troubleshooting, automated reporting, alerting, and connectivity diagnostics to ensure reliable wireless access. The software assists businesses in managing large-scale Wi-Fi deployments by providing visibility into signal strength, coverage, and device connectivity issues, facilitating proactive resolution of network problems and improving end-user experience.

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Logo of IBM Cloud Application Performance Management (Legacy)

IBM Cloud Application Performance Management (Legacy)

By IBM

4.4
(16 Ratings)

IBM Cloud Application Performance Management (Legacy) is a software designed to monitor the performance and availability of applications and infrastructure in cloud environments. The software provides insights into application components, detects bottlenecks, and helps identify issues affecting end-user experience. It offers features for tracking metrics, collecting logs, and generating alerts to ensure continuous application uptime. By correlating data across resources and transactions, the software assists organizations in diagnosing performance problems, optimizing resource utilization, and supporting operational stability for business-critical applications. IBM Cloud Application Performance Management (Legacy) is typically used by IT teams to maintain visibility, monitor service health, and address incidents within hybrid cloud setups.

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Logo of ITRS Analytics

ITRS Analytics

By ITRS Group

4.9
(16 Ratings)

ITRS Analytics is a software developed to provide real-time and predictive analytics for monitoring and managing complex IT environments. The software collects and analyzes data from diverse sources to identify trends, anomalies, and potential issues, enabling faster response to operational challenges. It offers features such as customizable dashboards, reporting capabilities, and integration with existing monitoring solutions, which assists organizations in gaining insights into system performance and resource utilization. The software addresses business problems related to operational risk, downtime, and efficiency by supporting data-driven decision-making and performance optimization within IT infrastructure.

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Logo of Splunk Observability Cloud

Splunk Observability Cloud

By Cisco Systems (Splunk)

4.3
(16 Ratings)

Splunk Observability Cloud is a software designed to monitor, analyze, and manage the performance and reliability of applications, infrastructure, and digital systems across cloud and hybrid environments. The software provides real-time visibility into metrics, traces, and logs, enabling teams to detect, investigate, and resolve incidents faster. It offers features such as automated anomaly detection, distributed tracing, customizable dashboards, and integrations with various cloud services. The software helps organizations address operational challenges by facilitating rapid identification of bottlenecks and failures, supporting efficient incident response, and improving system uptime and user experience.

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Logo of Prisma SASE

Prisma SASE

By Palo Alto Networks

4.4
(13 Ratings)

Prisma SASE is a software designed to integrate secure access service edge capabilities for organizations managing distributed networks and remote users. The software combines network security functions such as firewall as a service, secure web gateway, cloud access security broker, and zero trust network access into a single cloud-delivered architecture. Prisma SASE aims to address challenges related to securing branch offices, remote workforces, and cloud resources while maintaining consistent security policies and visibility across all users and locations. The software provides centralized management, threat protection, data security, and access control to support operational efficiency, reduce complexity, and help organizations enforce security standards across hybrid environments.

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Logo of Tanium Platform

Tanium Platform

By Tanium

4.6
(13 Ratings)

Tanium Platform is an endpoint management and security software that provides organizations with visibility and control across their IT environments. The software enables management of endpoints at scale, offering real-time data collection, monitoring, and automated responses to incidents and vulnerabilities. It facilitates patch management, compliance reporting, and asset discovery while supporting the detection and remediation of threats. Tanium Platform helps address business challenges related to operational visibility, system management, and security posture by consolidating information from endpoints and allowing administrators to make informed decisions and execute actions across distributed environments.

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Features of Digital Experience Monitoring

Updated October 2025

Mandatory Features:

  • Ability to visually display an end-to-end representation of a request, journey or interaction with the system showing points of intersection with system components.

  • Ability to interrogate the system to answer questions about the impact that the health and performance of the system has on the user experience or behavior.

  • Measurement of the health and performance of an IT system from an external, front-end interface perspective, either via a UI or an API.

Gartner Research

Magic Quadrant for Digital Experience MonitoringCritical Capabilities for Digital Experience Monitoring
Gartner Peer Insights 'Voice of the Customer': Digital Experience Monitoring

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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