"Made our decision easy. Nice to not have alert fatigue. "

Submitted
5.0
5.0
Overall User Rating

Product(s): Critical Start Managed Detection and Response Services

Overall Comment:"From the beginning introduction, through the product demo, to the final install everything went smooth. The service provided was first class. Extremely easy to work with and provided the necessary outcome."

Lessons Learned

Description
Description

What do you like most about the product or service?

Easy of implementation Mobile app Contact with Critical Start SOC

Description
Description

What do you dislike most about the product or service?

want more mobile app integrations wish they could do more services more training videos

Evaluation & Contracting

5.0
Description

Why did you purchase this product or service?

  • Improve compliance & risk management
Description

What were the key factors that drove your decision?

  • Product functionality and performance
  • Overall cost
  • Product roadmap and future vision
  • Strong services expertise
  • Strong customer focus
Description

Which other vendors did you consider in your evaluation?

  • Arctic Wolf
  • ActZero
  • Sophos
  • Secureworks
  • SentinelOne

Planning & Transition

5.0

Delivery & Execution

5.0

Service Capabilities

5.0

Additional Context

Description

In which country(s) did your deployment take place?

Canada
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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