Online Reputation Management Software Reviews and Ratings
What is Online Reputation Management Software?
Online reputation management software allows brands to improve their online reputation by monitoring and managing brand discussions across multiple media channels. The software automatically tracks all the comments, mentions, and reviews shared by users and notifies brands about them, whether it is negative or positive. It then quickly responds to user grievances and resolves them before it damages the brand's reputation while encouraging positive mentions. In addition, it sets up email and advertising campaigns to automatically notify users to share their positive experiences with the brand on different review websites. The analytics tool presents the key stakeholders with insights about the entire brand's online reputation in easy-to-understand reports. The software is typically used in industries such as retail, hospitality, and eCommerce.
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Reviews.io is a company centered on assisting businesses monitor and develop their online reputation through review collection and management. This provides an accessible method for customers to provide feedback on businesses throughout the internet. The advantages of utilizing review collection include increased trust from customers, enhanced website traffic, and improved sales. Both eCommerce businesses and service providers can leverage these benefits as potential customers often examine a company's online reputation before visiting the website. The firm provides tools to collect and manage reviews across several third-party platforms, in addition to its platform. This gives businesses unparalleled control over their online reputation. A proficient team of developers and customer service staff support the offering.
Birdeye provides a reputation and customer experience management solution that aids local businesses and brands. The platform offered by the company assists businesses in managing their online reputation and connecting with potential customers. Moreover, it provides insights into customer experience, helping businesses understand and improve client interaction. Founded in 2012 and headquartered in Palo Alto, Birdeye was established by a team of individuals experienced in technology development. The platform aims for a smoother, hurdle-free interaction between businesses and their customers.
Yext (NYSE: YEXT) is the digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences to customers anywhere in the digital world. Yext’s AI and machine learning technology powers the knowledge behind every customer engagement, automate workflows at scale, and delivers actionable cross-channel insights that enable data-driven decisions. From SEO and websites to social media and reputation management, Yext enables brands to turn their digital presence into a differentiator.
NiceJob is focused on enhancing the reputation of businesses, thereby enabling them to increase their sales. The company provides a Reputation Marketing platform that facilitates businesses to be rated top by their customers. By adding a Convert website to any NiceJob plan, businesses can ensure that their websites pay for themselves by winning at least 10% more sales than their existing site. NiceJob's platform is beneficial for a variety of service providers including plumbers, maids, and lawyers, helping them excel in their respective fields without requiring extensive marketing knowledge. The company allows businesses to let their customers promote them, further bolstering their reputation.
Established in 2014, Podium aims at altering the communication landscape for local businesses. It stemmed from a need to manage customer reviews more efficiently and has since grown into a comprehensive multi-product platform that facilitates a contemporary approach to conducting local business. Podium not only simplifies the process of garnering customer reviews but also aids local businesses in managing payments and communications. Moreover, the platform provides functionalities for executing text marketing campaigns. Thus, Podium is geared toward equipping local businesses with the necessary tools for success.
BrightLocal is a platform whose main focus is improving local search engine optimization (SEO). This business assists in enhancing local search visibility which can lead to an increase in clientele. BrightLocal comes with tools like Local Rank Tracker and Local Search Grid which aid in monitoring local search rankings. Additionally, it involves tools for conducting local SEO audits, such as Citation Tracker, Local Search Audit, and Google Business Profile Audit. The platform also provides features for monitoring, requesting, and responding to online reviews. Furthermore, it offers services that help users manage their business listings through the Citation Builder, Active Sync, and GBP Post Scheduler. The company also offers a 14-day trial period. BrightLocal additionally sends out newsletters containing updates and tips related to SEO.
Reputation is a company which has developed a platform transforming customer feedback into valuable insights. This process is known as Reputation Experience Management, a concept pioneered by Reputation. The platform analyzes large volumes of both solicited and unsolicited feedback data which greatly assists companies in their growth path - this includes, but is not limited to, improvements in customer experience and operations. The renowned Reputation Score X™ uses patented algorithms and acts as an index indicating brand performance. This index guides companies towards targeted business advancements. The company's services are utilized by numerous global organizations.
SOCi is the marketing platform for multi-location brands. It empowers businesses to scale localized marketing efforts across all digital channels in a way that is brand directed, locally perfected, and data connected. Through the use of advanced AI and machine learning, the SOCi platform provides users actionable insights and recommendations while automating time-consuming marketing tasks for hundreds or thousands of business locations. With SOCi, businesses can strengthen their digital presence across local search and social pages, while protecting their online reputation. SOCi's AI-powered platform drives improved customer engagement and market leading results at scale.
DemandHub is a contemporary solution that facilitates local businesses with attaining online visibility by collecting authentic reviews from their consumers. The core business problem DemandHub addresses revolves around boosting the search ranking of businesses in their local area, thereby enhancing their discoverability by potential clients. Their main objective is to serve as an enabling platform encouraging customer interactions, ultimately steering towards productive business outcomes.
Established in 2013, Social Places is a company focused on providing location-based marketing and reputation management solutions primarily for multi-location and franchised brands. The business offers diverse product suites centered on software that consolidates reviews, customer feedback, social media, mapping/GPS listings, restaurant reservations, local store social media, and targeted location-based digital advertising. Aimed at optimizing and streamlining various aspects of a brand's local strategy at a large scale, these product suites provide a comprehensive solution for managing a brand's online presence through a single dashboard. They also provide analytical reporting that yields detailed insight based on customer feedback. The company, which operates in 40 countries, manages over 50,000 listings, and has accumulated more than three million customer reviews. Social Places continuously focuses on developing new software features and functionalities that enhance the sphere of location-based marketing in the digital arena.
Synup is a tool providing location intelligence, specifically targeted towards enterprises engaging in local marketing, discovery, and interaction. Both businesses and agencies can utilize Synup for gaining online listing facilities, monitoring the state of their online reputation, generating business reviews, and keeping track of search engine analytics. Over time, Synup has been utilised by marketers and business operators for managing over a million business locations.
Reviewflowz helps SaaS and digital first companies with review and testimonial management.
Build review generation campaigns that fit your business objectives.
Track new reviews on any platform, and identify reviewers to feed your customer database.
Search, tag, access, and export all your reviews and testimonials.
Showcase your best reviews & testimonials using dynamic and flexible widgets.
Filter by keyword, context, reviewer info, and more.
Salonist is a comprehensive Salon Management Software designed with the primary goal of assisting businesses in the beauty and wellness industry to streamline their administrative and operational activities. This software offers a range of features that serve as an invaluable tool for salon owners, helping them enhance their efficiency and customer experience. With flexible pricing plans tailored to accommodate diverse niches, budgets, and specific needs, Salonist provides a solution that's right for everyone in the industry.
Swell is an impact investing platform which is focused on delivering both profitable and meaningful investments. Their central role revolves around equipping individuals to invest in certain themes that have both potential for profit and positive impact. These themes pertain to issues like clean water accessibility, green technology, renewable energy, disease eradication, health-focused lifestyle, and zero waste. The team comprises designers, coders, and finance professionals who are collectively dedicated to transforming the perception and process of investing globally. Swell is headquartered in Newport Beach and operates additional offices in Santa Monica and Boston.
Cloodot specializes in streamlining customer communications by offering a unified inbox for all contemporary online channels. Specifically, it allows the management of chats and reviews from numerous Facebook pages, WhatsApp numbers, Google listings, and Websites in a single dashboard. As the reliance on the internet for discovery and interaction with businesses is increasing, many companies find it challenging to manage customer chats and reviews scattered across social media platforms, websites, and review sites. Cloodot addresses this issue by consolidating all interactions into one user-friendly unified inbox, thus saving time and resources for the customer support teams. It also provides owners and managers with advanced cumulative analytical data to assess business and customer support team performance across the internet.
Real Time Feedback is a company that focuses on revolutionizing customer interaction via a private, two-directional engagement platform. The company offers a suite of solutions, such as QR codes, NFC Tags, and custom URLs to enable customers express their compliments or complaints straightforwardly and in real time. The fundamental business problem it rectifies is improving customer service and enhancing brand loyalty by enabling businesses to promptly receive and address comments from customers. Unlike traditional surveys that provide a post-experience evaluation, Real Time Feedback prioritizes providing insights into what customers are experiencing at any given moment thereby optimizing operations.