Overview
Product Information on 1up
What is 1up?
1up Pricing
Overall experience with 1up
“Outstanding support, reliable AI, and our trusted partner. 1Up just works.”
About Company
Company Description
1up, based in New York City, is an AI-powered software provider specializing in responses to sales inquiries, Security Questionnaires, Due Diligence Questionnaires (DDQs), and Request For Proposal (RFP) submissions. 1up enables organizations to shorten their deal cycles and maintain accuracy across all customer-facing responses.
Company Details
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A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: 1up
Performance of 1up Across Market Features
1up Likes & Dislikes
We appreciate their high level of support and responsiveness when we have issues. We also appreciate the steady product improvements and clear roadmap. 1Up has become a trusted part of our daily workflow, helping us turn knowledge into polished output faster and with more confidence.
The customer service is exceptional. You can chat in-product and have an answer in minutes. I once started a support session and my ask was on the product roadmap 10 minutes later! The automating of questionnaires saves a lot of time on a 1st draft. It's good at finding content I may not have known existed and the related sources helps understand where the response was generated from. The ask 1up functionality is also nice for 1-off questions. The application has a good level of tunability without having too many knobs & dials to be overwhelming or get ourselves in trouble.
It is affordable, it is user friendly already, but most importantly it is continuously improving through the feedback and suggestions we and other customers are providing. Even additional services that are often separate products are being implemented and thought through together with us. Not to be forgotten is the support that reaches excellence through accuracy and due to the follow the sun approach for us so far was always nearly instantly. Workarounds are provided if needed or product requests are logged and chased.
I wouldn't say there is anything that we dislike about 1Up. The only thing I would change would be to integrate more of a ChatGPT like function that helps write long-form narrative RFP responses.
Tends to be common to most genAI applications, especially if we include a lot of content (especially website scraping), but related sources tends to have a lot of sources for most responses, some don't always seem relevant. Can be hard to tell how it came up with a particular response.
The product is young. This makes is perfect for us to have it affordable and we can tailor it towards our needs, but at the same time, there are a lot of features we are craving for that are not yet ready, although at least being added and in reach soon.
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1up Reviews and Ratings
- Business Development Associate50M-1B USDSoftwareReview Source
Outstanding support, reliable AI, and our trusted partner. 1Up just works.
Our experience with 1Up has been excellent from day one. The platform is easy to use, the AI suggestions are accurate, and the search function finds the right answer in seconds, which keeps our team moving. We rely on 1Up to draft responses, standardize messaging, and it consistently raises the quality of our work while reducing rework. - Director of Sales10B+ USDBankingReview Source
Easy to deal with and great support
1up is easy to deal with and very responsive across the board - Sales Manager<50M USDIT ServicesReview Source
Small Team Benefits From High Accuracy and Responsive Service With Modern Software
After restructuring internally, our workload with RFQs was too high for the small team and the replies lagged heavily in terms of accuracy. This tool not only increased the quality of the RFQs substantially, it also introduced a good knowledge base to request features between the by now up to 4 different completely different solutions. Our demand for the tool required simple to no training of the employees and the feature requirements we are requesting from the supplier are being implemented, although we have the smallest package. We are getting a modern to the requirements tailored Software with a AAA service for a small price. The value for us is definitely 5 Stars. - Business Development Associate50M-1B USDSoftwareReview Source
A smooth and efficient platform that makes teamwork easy
My overall experience with 1up has been excellent. The platform is easy to use, very reliable, and noticeably improves efficiency in day-to-day work. Getting started was simple, and the support team has been consistently responsive and helpful. - Chief Sales Officer<50M USDIT ServicesReview Source
Responsive Team and Easy Interface Lead to Noticeable Time Savings for Users
Easy to use. Team is highly responsive. Saves us a lot of time. They are continuing to improve the product with updates.