Name: Accruent EMS
Rating: 3.2 (25 reviews)

Overview

Product Information on Accruent EMS

Updated 20th April 2026

What is Accruent EMS?

Accruent EMS helps enterprises and higher education institutions simplify workplace and campus scheduling by centralizing room booking, desk booking, classroom and exam scheduling, event management, shared resource scheduling, and space utilization reporting in one system. EMS supports flexible work and connected campus experiences with mobile booking, custom reports, video conferencing integrations such as Microsoft Teams and Zoom, and integrations with workplace hardware and software systems like Outlook, signage, HVAC, lighting controls, and AV equipment. It is designed for organizations that need scalable scheduling, analytics, and operational visibility across multiple locations, buildings, or campuses.

Overall experience with Accruent EMS

Creative Manager

<50M USD, Miscellaneous

FAVORABLE

“EMS is a greate software, but need additional features”

4.0

Apr 23, 2019

Pros: User friendly. It is great to connecting a people at work around. Can any one easily learn the technologies. Can achieve the goals to connect a more people and sharing the events under one roof. Events can easily handle. Cons: In my point of view, If any events are comming in future updates like event updates, bringing details on user popup or through email it would be easy to analyse.

Director

Gov't/PS/ED 5,000 - 50,000 Employees, Education

CRITICAL

“Caveat Emptor - EMS is a fair product, but comes with terrible service and support.”

1.0

Jun 13, 2023

While the EMS product works fine, the services side of the organization is atrocious. They have some very good people, but seem to be so thinly staffed that the company is incredibly unresponsive engagements and support requests.

About Company

Company Description

Accruent provides intelligent solutions for the management of the built environment, including real estate, integrated technology systems, and the connected physical and digital assets. Accruent strives to redefine how organizations utilize data to change their approach to facilities and assets management. By transforming the interaction between people and systems, Accruent makes the process more streamlined. The company has significant office locations in Austin, New Orleans, London, and Amsterdam. It offers its services to a diverse portfolio of industries across over 150 countries worldwide.

Company Details

Company type

Public

Year Founded

1995

Head office location

Austin, United States

Number of employees

1001 - 5000

Website

https://www.accruent.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Accruent EMS

Performance of Accruent EMS Across Market Features

Accruent EMS Likes & Dislikes

The way sharing all the information at one time.

Allows for resource scheduling with approval workflows, supports other service requests that ride along with the resource, option to host in the cloud

Easy reporting tool integration

Nothing to dislike

Clunky interface for both admins and end users, poor vendor support

hard to analys

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Accruent EMS Reviews and Ratings

Recommended Gartner Insights

Market Guide for Resource Scheduling Applications

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Gov't/PS/Ed

Education

Review Source

Caveat Emptor - EMS is a fair product, but comes with terrible service and support.

<50M USD

Miscellaneous

EMS is a greate software, but need additional features

Senior Network Specialist

1B-10B USD

Telecommunication

Ease Integration with Reporting Tool

Mar 28, 2019

We have been using EMS Software for five years. We use it over FileZilla. It's very easy to interact with other reporting tools such as Optima Reporting Tools. It has very attractive usage like graphics and tables. We are very satisfied for its properties.

Network Specialist

50M-1B USD

Interaction with Reporting Tools is very effective

Mar 6, 2019

Vendor Manager

Services (non-Government)

Implementation

5.0

Feb 5, 2019

Overall EMS consultants have been amazong to work with. Very knowledgeable hands on implementation.