Overview
Product Information on Eptura Engage
What is Eptura Engage?
Eptura Engage Pricing
Overall experience with Eptura Engage
“Desk Booking Made Simple, But Admin Tools and Reports Prove Challenging at Times”
“Frequent Performance Issues and Administrative Delays Raise Concerns About Eptura Engage”
About Company
Company Description
Eptura is a global worktech company that digitally connects people, workplaces, and assets in a unified platform to enable organizations to drive more value. With 25 million users across 115 countries, we are trusted by companies around the world to realize a better future at work. Eptura specializes in connecting teams, spaces, and assets in a workplace operating system for seamless office, visitor, and facility management experiences.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Eptura Engage
Performance of Eptura Engage Across Market Features
Eptura Engage Likes & Dislikes
- Easy desk booking process - Options between Floor Plans vs Booking grid when booking desks - Customer Support are helpful with any queries
1. Modern design 2. Contenous improvement and development 3. Out contact person
Comprehensive functionality Out of the box integrations Continuous improvement of the platform
-Report feature is hard to use -Setting up groups/resources can be confusing at first -Sometimes we've found that open group permissions don't work as intended and need to be manually adjusted
1. Performance issues: deleted bookings, synchronization issues 2. Administrative Services: Long waiting time for quotes, frequent mistakes in quotes, wrong products sent out, etc. 3. Support: Many issues that can't be solved, long waiting time in solving bigger problems, communication problems
Requires further functionality to be available within MS integrations (Teams/Outlook) Lack of functionality to automatically manage users groups/audiences within the platform.
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Peer Discussions
Eptura Engage Reviews and Ratings
- Operations Associate50M-1B USDServices (non-Government)Review Source
Desk Booking Made Simple, But Admin Tools and Reports Prove Challenging at Times
Eptura Engage has provided us with the exact service needed, with an easy to understand desk booking system that allows us to maintain the demand of desk/meeting room bookings. The most notable negatives stopping the software from getting 5 stars is that the admin tools can be quite hard to get a grasp of, and the report feature can be finicky to use. - Associate1B-10B USDHealthcare and BiotechReview Source
Comprehensive Features Impress but Improvements Needed in Teams and Outlook Integration
Working with the Customer Experience Manager has enabled us to accurately capture the requirements of the business and understand how to use this platform to it's maximum capabilities, creating excellent user experiences. - IT Associate10B+ USDRetailReview Source
Frequent Performance Issues and Administrative Delays Raise Concerns About Eptura Engage
In general, we like the concept and the planned development of Eptura Engage. Nevertheless, we have frequent performance issues and a distrust coming from our users because of experienced issues. Communication with sales person and the support are lacking. But we are glad to have the rep to jump in if there are issues and in general consult us greatly in all regards. - Operations Manager50M-1B USDBankingReview Source
Customer Support and Visitor Management Praised Despite Reporting and Usability Challenges
Certainly the best vendor in the market - even with minor hiccups they have a strong team who makes things right! - Manager<50M USDInsurance (except health)Review Source
Visibility Of Availability Enhances Booking Management Across Staff Using Eptura Engage
My overall experience with Eptura Engage has been very good. It is intuitive to use, reliable and makes desk booking simple for staff. The visibility of availability and booking management has been particularly helpful.