Audiense is a platform that incorporates comprehensive social data sources with top-tier cognitive and machine learning, aiming to offer an in-depth understanding of key audiences for businesses. The company provides two primary products, 'Audiense Insights' and 'Audiense Connect'. 'Audiense Insights' extends beyond social conversations to accumulate rich, real-time insights about crucial audiences to a business. It explores different segments within each audience, understands the shared characteristics amongst individuals, compares segments, and identifies relevant marketing channels. On the other hand, 'Audiense Connect' is designed to modernize social marketing. It offers the option to create custom chatbots, build and examine communities using profound audience insights, carry out community analysis, provide advanced monitoring, and helps understand Instagram at an individual level for enhanced strategy development.
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Affinio uncovers deeper-layer interests and affinities that social demographic segmentation fails to pick up. This has been useful for our marketing department because we are now able to design some unique promotional campaigns that have appeal within certain demographic brackets.
Intuitive surface, excellent reporting features, great visualisations, ability to customise their visualisations to work with our internal data.
That as marketing professionals we can boost our own strategic points of view in just a few hours.
Data visualization is appealing, but getting the data into an exportable format for other analysis is complicated. This minimizes the opportunity to further explore the insights achieved and bring them into synergy with other marketing assets.
Pricing - may not be suitable for smaller organisations or individuals Data accuracy - While this depends a lot on source data, we have noted some discrepancies with the way it identifies gender or age of social media users Limited support for non-English content - particularly challenging for Asian region, where we use this tool extensively. Capturing insights from local languages is still a challenge.
So far I have not had problems with this product!