Overview
Product Information on Agentforce 360 Platform
Updated 13th October 2025
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Overall experience with Agentforce 360 Platform
It Associate
<50M USD, RetailFAVORABLE
“Salesforce Integration Streamlines Processes and Enhances Team Reliability and Efficiency”
The overall experience with Salesforce has been very positive. Once we had everything aligned to our processes, it became a platform that our teams could rely on and automation helped improve processing times for our agents. The platform is very dependable and consistent, and the very few times there was an issue, support was great at identifying and resolving them in a timely manner.
It Systems Engineer
50M - 250M USD, ManufacturingCRITICAL
“Cloud-Based Tool Offers Customization but Faces Reliability and Update Challenges”
It worked and it did its job, but it was prone to fail and was a pretty clunky tool
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
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- It Associate<50M USDRetailReview Source
Salesforce Integration Streamlines Processes and Enhances Team Reliability and Efficiency
The overall experience with Salesforce has been very positive. Once we had everything aligned to our processes, it became a platform that our teams could rely on and automation helped improve processing times for our agents. The platform is very dependable and consistent, and the very few times there was an issue, support was great at identifying and resolving them in a timely manner. - Senior Customer Service & Support10B+ USDIT ServicesReview Source
Salesforce Platform Offers Customization and Automation Across Multiple Business Functions
My overall experience with Salseforce Platform has been largely positive. It has a robust ecosystem that supports everything from customer management to automation, analytics, and app development.The platform is extremely powerful once customizued to organizational needs, and it provides a unified environment for teams accross sales, servide and operations. - It Support Associate50M-1B USDServices (non-Government)Review Source
Helps Streamline Community Engagement & Stakeholder Management but Comes at Cost
My overall experience was positive. Salesforce platform advanced analytics and dashboards helped our teams to measure project success raes and the engagement levels. The real-time data enhanced faster decision making. It also improved collaboration as our team could assist other teams through management of system performance, user access and available integrations. In addition, it contributed to centralized stakeholder and community data management and this improved visibility into all engagement activities - MANAGER, PROJECT MANAGEMENT50M-1B USDServices (non-Government)Review Source
Customizable Client Portfolios Enable Detailed Tracking of Business Development Process
Being able to track our company's prospective business all the way from initial contact through close of business is a huge asset and one that allows our company to project revenue. - Sales Manager50M-1B USDBankingReview Source
Granular Access in Salesforce Platform Countered by Complexity and Overlapping Roles
Salesforce Platform has been powerful and reliable, especially for building custom workflows, automations, and data models at scale. It gives a lot of flexibility, but requires structure around it early.
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