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  3. Amazon Kendra
Logo of Amazon Kendra

Amazon Kendra

byAmazon Web Services (AWS)
in Enterprise AI Search
3.9

Overview

Product Information on Amazon Kendra

Updated 13th October 2025

What is Amazon Kendra?

Amazon Kendra is an enterprise search software that utilizes machine learning to enable organizations to search internal content across various data sources. The software is designed to index data stored in repositories such as file systems, databases, SharePoint, and web pages, allowing users to retrieve relevant information using natural language queries. Amazon Kendra incorporates semantic search capabilities to interpret the context of queries and return precise results. The software integrates with existing workflows through connectors and APIs, supporting deployment in different environments. It addresses the business problem of information retrieval and knowledge discovery within large and distributed datasets, streamlining access to organizational content and facilitating more efficient decision-making.

Amazon Kendra Pricing

Amazon Kendra is a software that offers a pay-as-you-go pricing model based on the number of query units and data storage used. The software charges for active index hours and data transfer, with tiered pricing levels available for different usage volumes. Pricing can vary depending on the deployment region and integration options, and additional costs may apply for advanced features or support plans.

Overall experience with Amazon Kendra

Solution Architect
250M - 500M USD, Banking
FAVORABLE

“Integration with many connectors facilitates semantic search, complex interface”

4.0
May 22, 2026
The tool has undergone numerous improvements and added a multitude of features since its launch, making it considerably more powerful and versatile. This AWS managed service has provided us with semantic web search capabilities, as well as automated tagging of news articles and other web content.
Automated Translation from Spanish
Engineering Manager
50M - 250M USD, Manufacturing
CRITICAL

“Kendra good for enterprises already standardized to AWS”

3.0
May 22, 2026
I think its a powerful but expensive enterprise search platform that works best for organizations already deep in the AWS ecosystem.

About Company

Company Description

Updated 6th March 2025

Amazon Web Services (AWS), established in 2006, is focused on providing essential infrastructure services to businesses globally in the form of cloud computing. The key advantage offered through cloud computing, particularly via AWS, is its capacity to shift fixed infrastructure expenses into flexible costs. Businesses have been able to forgo extensive planning and procurement of servers and other Information Technology (IT) resources, owing to AWS. AWS seeks to provide businesses with prompt and cost-effective access to resources using Amazon's expertise and economies of scale, as and when their business requires. Currently, AWS offers a robust, scalable, economic infrastructure platform on the cloud powering an extensive array of businesses worldwide. It operates across numerous industries with data center locations in various parts of the globe including U.S., Europe, Singapore, and Japan.

Company Details

Updated 23rd December 2024
Company type
Public
Year Founded
2006
Head office location
Seattle, United States
Number of employees
10001+
Website
http://aws.amazon.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Amazon Kendra Reviews and Ratings

3.9

(12 Ratings)

Rating Distribution

5 Star
25%
4 Star
67%
3 Star
8%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.4

Product Capabilities

4.3

Filter Reviews
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  • Solution Architect
    50M-1B USD
    Banking
    Review Source

    Integration with many connectors facilitates semantic search, complex interface

    4.0
    May 22, 2026
    The tool has undergone numerous improvements and added a multitude of features since its launch, making it considerably more powerful and versatile. This AWS managed service has provided us with semantic web search capabilities, as well as automated tagging of news articles and other web content.
    Automated Translation from Spanish
  • Engineering Manager
    50M-1B USD
    Manufacturing
    Review Source

    Kendra good for enterprises already standardized to AWS

    3.0
    May 22, 2026
    I think its a powerful but expensive enterprise search platform that works best for organizations already deep in the AWS ecosystem.
  • Software Development Manager
    <50M USD
    Software
    Review Source

    Direct answer extraction useful, though AWS reliance limits flexibility

    4.0
    Jun 1, 2026
    Great natural language understanding and great ability to extract direct answers for complex documents
  • Engineer
    10B+ USD
    Insurance (except health)
    Review Source

    Kendra Review

    4.0
    Jun 1, 2026
    Kendra is a good service for building search applications. However, it does not scale up properly.
  • Data Scientist
    10B+ USD
    Healthcare and Biotech
    Review Source

    AWS Kendra hands-on review

    5.0
    Mar 21, 2024
    AWS Kendra came to our rescue when we were looking for robust and flexible intelligent enterprise search tool for our document search application. Best part about using aws kendra is all our documents were in S3 bucket so it wasn't difficult to add bucket to kendra settings and start syncing documents by creating index.
Showing Result 1-5 of 17

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Reviewer Insights for: Amazon Kendra
Performance of Amazon Kendra Across Market Features

Amazon Kendra Likes & Dislikes

Like

Its integration with AWS managed services, and the ability to use third-party connectors such as web crawlers, Google Drive, Jira... countless connectors that allow you to use semantic search on virtually any modern system

Automated Translation from Spanish
Like

I think Kendra performs noticeably better than traditional keyword search tools. More accurate document retrieval, better relevance ranking, fast setup inside AWS are also good features.

Like

- Direct answers, not just links - Native connectors - Great security

Dislike

The learning curve for this service might be steep. In general, the configuration and management interface can be somewhat complex at first.

Automated Translation from Spanish
Dislike

- Pricing is expensive and difficult to scale - Syncing and indexing limitations - Setup complexity for advanced deployments

Dislike

- High learning curve - Fine tuning in some cases - AWS dependant