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  3. AmplifAI
Logo of AmplifAI

AmplifAI

byAmplifAI
in AI in CSP Customer and Business Operations
4.4

Overview

Product Information on AmplifAI

Updated 13th October 2025

What is AmplifAI?

AmplifAI is a software designed to support performance management and employee engagement within organizations. The software uses artificial intelligence to analyze workforce data and deliver personalized coaching, feedback, and performance insights to employees and managers. AmplifAI provides functionalities for tracking key performance indicators, identifying skill gaps, and automating action plans for performance improvement. The software aims to assist businesses in optimizing employee productivity, streamlining coaching processes, and supporting data-driven decision making by delivering recommendations and real-time analytics based on operational and behavioral data. AmplifAI addresses common business challenges such as inconsistent coaching, limited visibility into workforce performance, and the need for scalable development solutions.

AmplifAI Pricing

AmplifAI software offers a subscription-based pricing model typically structured according to the number of users or agents within an organization. The software may provide tiered plans based on features and scale, with pricing varying according to access to advanced capabilities and usage volume. Custom quotes may be available for enterprises or organizations with specific requirements.

Overall experience with AmplifAI

BUSINESS DEVELOPMENT ASSOCIATE
50M - 250M USD, Software
FAVORABLE

“Visibility Into Metrics Improves Productivity as New Users Face Initial Learning Curve”

5.0
Dec 4, 2025
Our experience with AmplifAI has been very positive. AmplifAI makes coaching and PM far more efficient by giving leaders clear, actionable insights. It also shows what has worked and makes it easy to identify trends, be able to motivate the team with real-time scorecards, and personalize coaching for each rep so that they can get specific training for their needs. It has helped us stay consistent, improve productivity, and create a more data-driven culture.
ADMINISTRATIVE ASSISTANT
<50M USD, Energy and Utilities
CRITICAL

“Hampered by Implementation Hurdles”

3.0
Mar 23, 2024
AmplifAI demonstrates its applicability for the operation of CSP processes in today's world. Although limited, customer service automation is an advantage, however its sentiment analysis needs improvement and the reporting functions need to be more informative. It possesses the potential to become an effective customer experience optimizer and an agent efficiency multiplier.

About Company

Company Description

Updated 7th December 2023

AmplifAI is a company that has developed the AI-Driven People Enablement Platform which is tailored for employee-centric workforces. This company utilizes employee data to generate actions inspired by high-performing individuals from within an enterprise. Its core aim is assisting hybrid teams in augmenting business outcomes, enhancing productivity, and heightening engagement levels. As the landscape of work begins to shift towards a hybrid model, AmplifAI provides innovative solutions that promote performance improvement and foster a positive work environment, irrespective of the location.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2016
Head office location
Plano, United States
Number of employees
51 - 200
Website
https://www.amplifai.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: AmplifAI
Performance of AmplifAI Across Market Features

AmplifAI Likes & Dislikes

Like

1. Real-Time Performance Insights - AmplifAI gives visibility into team metrics, making it easy to spot coaching opportunities and celebrate the team when we have wins. 2. Personalized coaching recommendations - The platform allows coaching actions for each rep, helping me and other managers provide more focused guidance. 3. Easy-To-Use Dashboards - The dashboards are clean and and easy to use, allowing myself and managers to quickly understand performance trends without digging through data.

Like

Automation by AmpliAI is mind-blowing. It allowed us to narrow down the tasks of the unit that could be resolved automatically and focus on the complicated problems instead. The initial results in the waiting list reduction were quite obvious from the start. Through this analysis of customer sentiments, we also discovered areas of discontent which went ahead to help us address those issues in a way that was mainly proactive.

Like

What I like most about the product is its simplicity combined with powerful insights. The user-friendly interface makes it easy to navigate, while the analytics provide clear, actionable information.It helps reduce manual effort, improves visibility across processes and enables quicker, more confident decision-making, making it highly effective for everyday operational and strategic use.

Dislike

1. Occasional Data Delays - At times, certain metrics take longer than expected to update, which in turn can slow down immediate coaching that would be very effective. 2. Limited Customization Options - Having more customizable dashboards would be very helpful not only for our team but others using it. 3. Learning Curve for New Users - It can take a little time for new managers to fully understand all the features, but once they do, it becomes very easy to use.

Dislike

It needs to be pointed out that AmplifAI is slightly imprecise at times. Occasionally, neutral responses may be interpreted as negative by chance, which may add fuel to the flames if there is another unexpected event. On top of that, I find the reporting function of the software to be quite limited. I would mention I would like to get details about the various inputs and metrics that measure AI performance.

Dislike

One area for improvement is the learning curve for first-time users, as some advanced features are not immediately intuitive.More in-app guidance and documentation would help users understand the full capabilities faster.additionally,ocassional performance delyas when loading large datasets can impact the overall user ecxperience

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Peer Discussions

AmplifAI Reviews and Ratings

4.4

(72 Ratings)

Rating Distribution

5 Star
43%
4 Star
50%
3 Star
7%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.4

Service & Support

4.6

Product Capabilities

4.5

Filter Reviews
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Reviewer Type
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  • BUSINESS DEVELOPMENT ASSOCIATE
    50M-1B USD
    Software
    Review Source

    Visibility Into Metrics Improves Productivity as New Users Face Initial Learning Curve

    5.0
    Dec 4, 2025
    Our experience with AmplifAI has been very positive. AmplifAI makes coaching and PM far more efficient by giving leaders clear, actionable insights. It also shows what has worked and makes it easy to identify trends, be able to motivate the team with real-time scorecards, and personalize coaching for each rep so that they can get specific training for their needs. It has helped us stay consistent, improve productivity, and create a more data-driven culture.
  • It Network Security Associate
    <50M USD
    IT Services
    Review Source

    Intuitive Platform Offers Efficiency but Advanced Features Pose Learning Challenges

    4.0
    Jan 4, 2026
    My overall experience with AmplifAI has been very positive. The Platform is intuitive and easy to use, with clear dashboards that provide meaningful insights.This helps streamline analysis and supports faster, data-driven decision making. Performance has been stable, and the solution adds real value to daily operations and overall efficiency.
  • IT MANAGER
    <50M USD
    Miscellaneous
    Review Source

    User Interface Enhances Progress Tracking But Some Dashboards Feel Overwhelming

    5.0
    Nov 18, 2025
    Overall, AmplifAI is easy to use and my experience with this product is exceptional and positive. The platform offers clear, data-driven insights that will help to improve employee performance and coaching effectiveness. It also has a user-friendly interface which allows you to track progress very easily and also helps you identify gaps and recommend a best solution.
  • SOFTWARE DEVELOPER
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Platform Simplifies Performance Tracking

    4.0
    Oct 28, 2025
    Overall, I liked the product. The platform makes it easier to track performance metrics. It's one of those tools that quietly makes a big difference once you start using it regularly. We use it to mainly track team performance, spot coaching opportunities and see how everyone's trending week over week.
  • CUSTOMER SERVICE & SUPPORT ASSOCIATE
    <50M USD
    Miscellaneous
    Review Source

    Advanced Dashboards Enhance Team Optimization Despite Higher Product Costs

    4.0
    Oct 16, 2025
    It has been a positive one to say the least. The AI in the tool is very user friendly and intuitive, and has made my day to day life much easier.
...
Showing Result 1-5 of 72

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