Overview
Product Information on Lucidya
What is Lucidya?
Lucidya Pricing
Overall experience with Lucidya
“Analyzing Customer Behavior with Lucidya: A Detailed Insight”
“Disappointing Performance for CSP Requires”
About Company
Company Description
The company operates as a platform for managing client experience in the Arab World. Through the use of advanced technology, the company provides solutions for businesses trying to improve their interaction with customers, streamlining the experience management process. The main objective is to enhance business efficiency by facilitating smoother communication between companies and their customers, thus resolving business problems in client management.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Lucidya
Deciding Factors: Lucidya Vs. Market Average
Performance of Lucidya Across Market Features
Lucidya Likes & Dislikes
A great metric to observe consumer feedback. I enjoy the customized reporting tools that allow businesses to track specific KPIs, making it really easy to measure over time. The AI tool is great and makes it more seamless for the majority of our employees to use it at ease.
Lucidya is capable of automating a lot of the customer service tasks, which is impressive. I handle various queries including FAQs, basic problem solving and even scheduling appointments devoting my teams time to more complicated questions. With the interface, the encoder and support and staff are able to move around easily.
A complete suite of tools to listen, engage and delight your customers.
Lucidya isn't as user friendly for most beginners. The software does require in depth training to learn how to navigate.
Dealing with inaccurate data coming from Lucidya or misunderstood requests from our customers, which have resulted in hours of frustration when we tried to solve the problems prevented us from keeping up with our deadlines. This intricate thing of course needs to be straightened out by CSPs who deal with technical tasks. The precision with which the AI can resolve solving complex support questions in CSP area needs still improvement.
Poor accuracy and presanction.
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Peer Discussions
Lucidya Reviews and Ratings
- COMMUNITY LEAD<50M USDTravel and HospitalityReview Source
Analyzing Customer Behavior with Lucidya: A Detailed Insight
Lucidya is a great tool to analyze customer feedback from various sources such as reviews, social media, and surveys. The interface provides a range of tools to track trends and identify patterns to understand customer behavior. - BRANCH MANAGER50M-1B USDBankingReview Source
World's Fastest Growing Startup Leads in Customer Experience Management
Its one of the fastest growing startup in the world and leading customer experience management. - Network and Security Engineer<50M USDIT ServicesReview Source
Exploring Lucidya Omnichannel's Impact on Customer Experience
as a user of Lucidya Omnichannel, I found it to be an incredibly effective tool for managing and improving the customer experience across multiple channels. The platform allowed me to monitor customer interactions seamlessly across social media, in one place, which streamlined our communication efforts significantly. - Head (Electrical)50M-1B USDManufacturingReview Source
Disappointing Performance for CSP Requires
Lucidya becomes a potential tool to succeed in business since it offers a user-friendly interface, and some of its functionalities are automated. Regardless, its inaccuracy for specific and practical CSP-related matters brings into doubt its usefulness. There is a lack of accuracy in the approach which leads to mediation in some cases and that is probably why Lucidya is not a 100% reliance on all customer support needs for the CSP industry. - Customer Success ManagerGov't/PS/EdEducationReview Source
this product helped us to improve our customer experience by understand what they need
This product helped us improve our customer experience by understanding their need and analyzing all internal conversations in emails and WhatsApp and call center and enabled us to provide good customer services to health practitioners on our platform VMA and to attendees of virtual medical conferences