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  1. Home
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  3. Arcserve ShadowProtect
Logo of Arcserve ShadowProtect

Arcserve ShadowProtect

byArcserve
in
4.2

Overview

Product Information on Arcserve ShadowProtect

Updated 27th October 2025

What is Arcserve ShadowProtect?

Arcserve ShadowProtect delivers reliable backup and disaster recovery for hosted environments, with fast data restoration and disaster recovery. Designed for Managed Service Providers, ShadowProtect streamlines routine backup operations, data recovery, and monthly billing and reporting. MSPs can provide complete backup services and quickly recover entire systems, applications, or files after data loss, hardware failure, or ransomware attacks. With flexible recovery options, automated backup scheduling, and rapid image-based restores, ShadowProtect minimizes downtime and protects critical business data and allows automated verification of backup images, flexible recovery options (including bare metal restore and virtualization). It creates reliable, image-based backups that can be scheduled as frequently as every 15 minutes, ensuring minimal data loss and rapid recovery.

Arcserve ShadowProtect Pricing

Managed Service Providers (MSP) can purchase Arcserve ShadowProtect software as a term license (1/2/3 years) per protected system or as a consumption-based product with monthly billing based on usage. Typically, renewal fees are applicable at the end of 1/2/3 year contract. The software cost can differ by region and specific configuration (Windown vs. Linux snd Virtual vs Physical) as well as per partner discount level.

Overall experience with Arcserve ShadowProtect

IT MANAGER
Gov't/PS/ED <5,000 Employees, Education
FAVORABLE

“Reliable Bare Metal Backup and Restore Highlighted as Key Strengths of Tool”

4.0
Nov 9, 2025
Great tool for backup and disaster recovery, it captures a complete sector level image of any system and allows recovery in case of failure.
IT Manager
50M - 250M USD, Banking
CRITICAL

“Exploring Arcserve Shadow's Solid Yet Complex Data Backup Solution”

3.0
Aug 7, 2024
Arcserve is best tool for backing up and replication of data. it does realtime replication without slowing down a system. Howerver, its interface isn't easy to use and a bit confusion to new users. Overall its good option to use in your business for better and reliable service. But during failback, it takes too long in integrity checking depending upon your data. 300 GB tooks more then 1 hrs.

About Company

Company Description

Updated 25th July 2024

Founded in 1983, Arcserve specialises in providing comprehensive data and ransomware protection to secure the invaluable digital assets of businesses. With a global presence in over 150 countries, Arcserve offers business continuity solutions that shield both new and old IT infrastructures, applications, and systems, irrespective of their location. These could be on site or in the cloud. The company's advanced and unified technologies, backed by industry expertise, aid in mitigating the risk of data loss and extended downtime. Moreover, Arcserve's solution not only simplifies the complex task of backing up and restoring data but also aids in reducing the associated costs by almost half. The company's corporate office is in Minneapolis, Minnesota, besides other international locations.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1983
Head office location
Eden Prairie, MN, United States
Number of employees
501 - 1000
Website
http://www.arcserve.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Arcserve ShadowProtect
Deciding Factors: Arcserve ShadowProtect Vs. Market Average

Arcserve ShadowProtect Likes & Dislikes

Like

It is rock solid and reliable, excellent for bare metal backup and restore.

Like

Best part of arcserve shadow is reliability and efficient as it protects data. It provides consistent data backup as well as recovery options. Due to zero 0 rpo, you can trust the product.

Like

Offering features like robust backup, recovery and high availability to customers

Dislike

The UI is a bit clunky and outdated. and lack some modern features such as application aware processing, ransomware mitigation and cloud integration.

Dislike

longer time taken during integrity validation Confusing process reporting issue

Dislike

backup failures due to licensing errors at partner or customer

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Peer Discussions

Arcserve ShadowProtect Reviews and Ratings

4.2

(124 Ratings)

Rating Distribution

5 Star
40%
4 Star
52%
3 Star
8%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • IT MANAGER
    Gov't/PS/Ed
    Education
    Review Source

    Reliable Bare Metal Backup and Restore Highlighted as Key Strengths of Tool

    4.0
    Nov 9, 2025
    Great tool for backup and disaster recovery, it captures a complete sector level image of any system and allows recovery in case of failure.
  • MANAGER, IT SECURITY AND RISK MANAGEMENT
    1B-10B USD
    Software
    Review Source

    Product Offers Backup and Recovery Features Yet Faces Licensing-Related Failures

    4.0
    Sep 16, 2025
    I loved to sell this to our customers as i find security an very interesting industry trend for all customers
  • Senior Cloud Engineer
    1B-10B USD
    Manufacturing
    Review Source

    Simple to implement and very efficient backup tool with effective backup reporting

    5.0
    Mar 7, 2025
    Its seamless integrations allows fantastic onsite and offsite backup and it does a superb job of incremental backup, allowing us to backup very quickly and without excessive storage.
  • SENIOR SOFTWARE ENGINEERING MANAGER
    1B-10B USD
    Manufacturing
    Review Source

    Good and reliable tool to keep business data safe with secure backups and strong security

    4.0
    Sep 18, 2024
    Its seamless integration of backup, disaster recovery, and anti-malware offers effective backup for our workloads and cloud applications and ensures our systems are safe from emerging cyber threats. With features like full image backup and flexible scheduling, it facilitates quick backup and recovery operations.
  • IT Manager
    50M-1B USD
    Banking
    Review Source

    Exploring Arcserve Shadow's Solid Yet Complex Data Backup Solution

    3.0
    Aug 7, 2024
    Arcserve is best tool for backing up and replication of data. it does realtime replication without slowing down a system. Howerver, its interface isn't easy to use and a bit confusion to new users. Overall its good option to use in your business for better and reliable service. But during failback, it takes too long in integrity checking depending upon your data. 300 GB tooks more then 1 hrs.
...
Showing Result 1-5 of 126

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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