Kaseya is a company that supplies unified IT management and security software. It markets its solutions primarily to managed service providers (MSPs) and small to medium-sized businesses (SMBs). Among its suite of IT management solutions, the company offers products for centralizing IT command, managing remote and distributed environments, backup and disaster recovery, cyber security, compliance and network asset management, IT documentation, and automation of IT management functions. Kaseya is based in Miami, Florida, and operates in more than 20 countries.
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The ability to be simple or thorough in documentation and still have connections established.
It simply does what's its required to do. No finicky bugs...
Customisable, SSO, Ticketing customisations
Training is free only for a limited time.
It would be great if it had a form of instant messaging with end users.
Sometimes it's more time consuming to make it look the way we want. It's easy to learn as well as hard if you know what i mean. If the support ticket is escalated to the next level it will take some time to respond.
