ConnectWise is a robust software platform designed to assist technology solutions providers (TSPs) in managing their as-a-service business. Originating from a single software solution developed to simplify MSPs' help desk and billing processes, the platform has extended its capabilities in various areas. The company's products now include solutions for business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments. In addition to these, ConnectWise also provides integrations with numerous essential vendors, thereby creating an efficient platform for The IT Nation.
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The product set gives the ability to share knowledge to multiple department requirements, and with the ability to link outside services and more robust solution is possible without moving to another.
What stand out the most is the ticketing and workflow automation. It saves us from alot of manual follow ups and improves response and resolution time. The reporting and dashboard gives good visibility into perfromance and workload. Another big plus is the integration with other tools like Remote Management systems, which makes it easier to run everything from one platform. Lastly, the ability to customize workflows to fir our process has been a strong advantage.
Ease of use following initial setup, simple maintenance and integration with documentation services such as IT Glue.
The technology works like an older solution. it is very locked in its original construction and not user friendly to newcomers
While the platform is very powerful, there are a few areas that can be improved. First, the interface feels a little dated and overwhelming, especially for new users. Second, reporting can be a bit complex to customize if you do not already know how the system works. Lastly, the mobile experience is limited compared to the desktop version which sometimes makes it harder for technicians on the go
The interface feels very dated.
