Overview
Product Information on ConnectWise PSA
What is ConnectWise PSA?
ConnectWise PSA Pricing
Overall experience with ConnectWise PSA
“Integrates External Services Yet Presents Barriers for New and Inexperienced Users”
About Company
Company Description
ConnectWise is a robust software platform designed to assist technology solutions providers (TSPs) in managing their as-a-service business. Originating from a single software solution developed to simplify MSPs' help desk and billing processes, the platform has extended its capabilities in various areas. The company's products now include solutions for business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments. In addition to these, ConnectWise also provides integrations with numerous essential vendors, thereby creating an efficient platform for The IT Nation.
Company Details
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Reviewer Insights for: ConnectWise PSA
ConnectWise PSA Likes & Dislikes
The product set gives the ability to share knowledge to multiple department requirements, and with the ability to link outside services and more robust solution is possible without moving to another.
What stand out the most is the ticketing and workflow automation. It saves us from alot of manual follow ups and improves response and resolution time. The reporting and dashboard gives good visibility into perfromance and workload. Another big plus is the integration with other tools like Remote Management systems, which makes it easier to run everything from one platform. Lastly, the ability to customize workflows to fir our process has been a strong advantage.
Ease of use following initial setup, simple maintenance and integration with documentation services such as IT Glue.
The technology works like an older solution. it is very locked in its original construction and not user friendly to newcomers
While the platform is very powerful, there are a few areas that can be improved. First, the interface feels a little dated and overwhelming, especially for new users. Second, reporting can be a bit complex to customize if you do not already know how the system works. Lastly, the mobile experience is limited compared to the desktop version which sometimes makes it harder for technicians on the go
The interface feels very dated.
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Peer Discussions
ConnectWise PSA Reviews and Ratings
- DIRECTOR OF IT SERVICES50M-1B USDIT ServicesReview Source
Integrates External Services Yet Presents Barriers for New and Inexperienced Users
This tool is cost effective and able to grow with your company. - REMOTE SUPPORT ENGINEER<50M USDIT ServicesReview Source
ConnectWise PSA Offers Streamlined Workflow But Interface and Mobile Experience Need Work
Our overall experience with ConnectWise PSA has been very positive and promising. It has streamlined the way we manage tickets, projects and client communication. The platform helps us stay organized and ensures nothing slips through cracks. While there is a bit of a learning curve in the beginning, once the team got used to it, it became very easier to manage daily operations. The automation features and integrations with other tools have been especially helpful in saving time. - IT ASSOCIATE<50M USDTelecommunicationReview Source
ConnectWise PSA - easy to learn, hard to master.
ConnectWise's PSA is a powerful tool, no doubt about that, but it is, however, difficult to master. Initial setup will take a while to get all the customer details entered and correctly linked together and your various fields created, along with options such as Boards, Statuses, Types, Subtypes and Items, but once these are created the software is very usable. - Business Development Associate<50M USDIT ServicesReview Source
Exploring the Efficiency of Detailed Client Information Categories
I find the detailed category useful when storing client data/information. - CLIENT SUCCESS ADMIN<50M USDIT ServicesReview Source
Navigating the Features of Connectwise PSA Despite Speed Issues
Using Connectwise PSA is easy and straightforward however sometimes it may get a little bit slow due to some updates.