Overview
Product Information on Autotask PSA
What is Autotask PSA?
Autotask PSA Pricing
Overall experience with Autotask PSA
“Supports Varied Documentation Depth and Connections, but Free Training Expires”
About Company
Company Description
Kaseya is a company that supplies unified IT management and security software. It markets its solutions primarily to managed service providers (MSPs) and small to medium-sized businesses (SMBs). Among its suite of IT management solutions, the company offers products for centralizing IT command, managing remote and distributed environments, backup and disaster recovery, cyber security, compliance and network asset management, IT documentation, and automation of IT management functions. Kaseya is based in Miami, Florida, and operates in more than 20 countries.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Autotask PSA
Autotask PSA Likes & Dislikes
The ability to be simple or thorough in documentation and still have connections established.
It simply does what's its required to do. No finicky bugs...
Customisable, SSO, Ticketing customisations
Training is free only for a limited time.
It would be great if it had a form of instant messaging with end users.
Sometimes it's more time consuming to make it look the way we want. It's easy to learn as well as hard if you know what i mean. If the support ticket is escalated to the next level it will take some time to respond.
Top Autotask PSA Alternatives
Peer Discussions
Autotask PSA Reviews and Ratings
- IT Services Engineer<50M USDIT ServicesReview Source
Supports Varied Documentation Depth and Connections, but Free Training Expires
Great PSA that connects to a ton of different programs and assets - CLOUD SERVICES MANAGER<50M USDIT ServicesReview Source
Product Performs Required Functions Yet Lacks Direct Messaging Capability for End Users
Don't have much negative to say but we only use like 20% of the features (as a ticketing tool mainly) - IT Support Engineer<50M USDIT ServicesReview Source
The Versatility of Autotask: A Comprehensive Overview
Autotask is very good. It's like a very vast product and a steep learning curve to set up. But all of those are very visual. There is a lot of things Autotask can do but I think we only use 1% of it but even that is really good. Too many options to configure. - MANAGER, PROJECT MANAGEMENT50M-1B USDIT ServicesReview Source
Autotask Simplifies Contract Management: An Objective Evaluation
After getting use to Autotask, Contract management became a breeze. If you understand the hierarchy built into Autotask this tool will be a breeze