Overview
Product Information on Avalara Platform
Updated 9th April 2026
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Overall experience with Avalara Platform
FINANCE ASSOCIATE
<50M USD, SoftwareFAVORABLE
“Integration Simplifies Multi-State Sales Tax Calculations Across Quotes and Invoices”
Avalara takes the guesswork out of manually entering sales tax for different states.
Director
<50M USD, RetailCRITICAL
“Lack of Consistent Account Management and Support Undermines Basic Tax Filing Features”
Avalara performs the basic tasks (once set up) to compile and file sales tax obligations in jurisdictions, but customer support, account support and billing have steadily fallen to unacceptable levels.
About Company
Company Description
Avalara is a provider of agentic tax and compliance software and services. For more than two decades, Avalara has developed an expansive library of tax content and integrations, supporting over 200,000 direct and indirect customers across more than 75 countries. The company's purpose-built AI agents automate end-to-end compliance processes with greater precision, from tax calculations and return filings to exemption certificate management and beyond.
Company Details
Company type
Private
Year Founded
2004
Head office location
Durham, United States
Number of employees
1001 - 5000
Website
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- Director<50M USDRetailReview Source
Lack of Consistent Account Management and Support Undermines Basic Tax Filing Features
Avalara performs the basic tasks (once set up) to compile and file sales tax obligations in jurisdictions, but customer support, account support and billing have steadily fallen to unacceptable levels. - FINANCE ASSOCIATE<50M USDSoftwareReview Source
Integration Simplifies Multi-State Sales Tax Calculations Across Quotes and Invoices
Avalara takes the guesswork out of manually entering sales tax for different states. - Finance Associate50M-1B USDConsumer GoodsReview Source
Comprehensive Compliance Achieved Yet Users Highlight Certain Product Limitations
Comprehensive compliance across the board and smooth integration with our ERP - Data Analyst<50M USDSoftwareReview Source
Making Sense of Sales Tax Management with Avalara
Avalara is a 'partner' in the truest sense of the word. Their integrations are extremely robust, they help both my company and our clients streamline their sales tax management processes, and Avalara provides some of the most exceptional service I have ever seen. Any one of these aspects would be great. But to have all three is not so common these days. - SR. TAX ANALYST50M-1B USDManufacturingReview Source
Powerful Functionality and Ease of Use with Avalara Tax Software
Overall, I am happy with Avalara for their exemption certificate management and sales tax filings. The training is very helpful. Customer support could be improved. When compared to other platforms, Avalara performs above. I would recommend using Avalara for your sales tax compliance matters.
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