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“Initial Planning and Detailed Diagnosis Guarantee Results in Debt Collection Projects”
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Bain & Company is a global management consultancy focused on assisting businesses in shaping their future. The company operates in 65 cities across 40 nations, working in collaboration with clients to deliver extraordinary results, surpass competitors and restructure industries. Bain & Company offers customised, integrated expertise combined with a digital innovation ecosystem to yield improved, sustainable returns. Established in 1973, the company has consistently based its achievement on the prosperity of its clients.
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- Director of Finance50M-1B USDFinance (non-banking)Review Source
Initial Planning and Detailed Diagnosis Guarantee Results in Debt Collection Projects
I carried out a project where Bain supported me in turning around the collections area, redesigning the channel strategy and policies. It was a project of approximately 12 months where the secret to success was the planning at the beginning, where Bain invested a great deal of time conducting several exploratory interviews with both stakeholders and others involved in the processes. This ensured that the deliverable after 12 months was aligned and brought the expected results. After 12 months we reorganized the area/structure, redefined roles and priorities, processes, and changed the people. We developed new channels and new suppliers. We developed models and started using them in the strategy. It was a large project with a large team divided into several fronts, which made it possible to deliver on so many fronts in a relatively short space of time.
