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Overall experience with Bigtincan
“Great tool for our team - looking forward to more options and and even better UX! ”
“Learning Path Customization Praised but Mobile Usability Remains a Concern”
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Company Description
Bigtincan helps the world’s leading brands facilitate the buying experience of the future. The comprehensive revenue enablement platform includes learning and coaching for skills development and mastery, content management to ease access and customization of information for buyers and sellers, and engagement capabilities that ensure relevant and meaningful interactions with customers. Bigtincan solutions allow companies of all sizes to deliver branded buying experiences that are engaging, personalized, provide value and guide people to the best decisions with confidence.
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User Sentiment About Bigtincan
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Bigtincan Likes & Dislikes
Ease of use, solid support, and nice UX.
Learning courses, custom courses and customer defined learning paths
From an admin perspective, I like the ability to segment user groups so we can control who sees what. The analytics are also very helpful as we now have a way to measure if the content the marketing team is putting out is actually getting used. From a user perspective, the AI feature is very intuitive and helpful for training purposes.
It would be nice to have a bit more ability to customize the organization of the data within sales rooms, and more ability to edit product trees/visual layout.
Not working on mobile, hence not easy to use for clients who want a blended learning approach
1-Analytics is not super user friendly when creating customized reports 2- I've had mixed reviews from Users on how the app works offline. Some report that it works and some don't (not sure if that's an iPad issue or a BigTinCan issue) 3- From a user perspective, logging in via SSO has been an increasing issue. Users will get logged out either on the web or app and have difficulty logging back in.
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Bigtincan Reviews and Ratings
- Manager, Customer Service and Support10B+ USDIT ServicesReview Source
Learning Path Customization Praised but Mobile Usability Remains a Concern
The product is a bit difficult to use and seems like a bunch of features put together which can affect customer experience - Director of Marketing50M-1B USDManufacturingReview Source
Great tool for our team - looking forward to more options and and even better UX!
Phenomenal team and unmatched support! It has changed the game for our sales team! - Sr Marketing Communications Specialist50M-1B USDHealthcare and BiotechReview Source
BigTinCan: Admin's Perspective on Functionality and User Control
Our overall experience has been very positive with BigTinCan and getting this system implemented for our sales team. This was a very cross-functional & departmental project and our customer success team provided guidance on best practices and was able to roll with the punches so to speak. There's always a learning curve when it comes to rolling out new technology and I found using BigTinCan from an administrative perspective was easy to learn once I knew how the different functionality/ user groups / channels were all connected. While there have been some technical issues along the way, the support team is always responsive and willing to do extra training when needed. I know they are invested in our success! - CRO50M-1B USDSoftwareReview Source
Bigtincan: way ahead of the competition, and the AI innovation leader
Bigtincan delivered an exceptional user experience and fits seamlessly into our sales process. Its industry-leading AI capabilities - like smart content recommendations, searchAI, RoleplayAI and coaching AI drive efficiency and engagement. The platform is intuitive, flexible, and continues to evolve with market leading innovation. It's a vital tool for us in aligning sales, marketing and our entire GTM. - SR DIRECTOR, GLOBAL SALES TRAINING1B-10B USDHealthcare and BiotechReview Source
In-depth Look at Modern AI Platforms: Promising Strengths and Challenges
Highly transparent, proactive, knowledgeable, and flexible team. Solid product, and responsive product development team open to/able to implement enhancement requests in a timely fashion. Easy-to-manage backend and consumer-grade frontend, with broad, multi-lingual deployment options.