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What is Highspot?
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Overall experience with Highspot
“Fantastic tool for culminating Company Knowledge Base”
“Simplifies Content Sharing with Customers but poor user experience and administration”
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Revenue Enablement Platforms
About Company
Company Description
Highspot is the sales enablement platform that increases the performance of sales teams by bridging the gap between strategy and execution. With Highspot, our customers turn initiatives into the actions that sales teams must execute and enable sales leaders to measure what is and is not working with deep and actionable insights. Companies use Highspot to manage content, land go to market priorities, train and coach sellers and engage buyers. Executing your strategic initiatives with Highspot increases revenue, drives consistent rep performance and improves rep productivity.
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Highspot Likes & Dislikes
Ease of locating content in our database - Great to see when things were last updated and whether they can be shared externally. Being able to curate your own content spaces - always me to find something once and keep it somewhere I can quickly get to it. Its reporting metrics of when and how many people are interacting with the content that we send out.
It is good for sales reps to have a central place to share content using their digital sales rooms. This is much better than sales reps sharing content via email.
Highspot has a few standout features/functionality: - Salesforce Integration: This allows me to quickly pull up any information, one-sheets & resources that I can quickly attach in sales follow up when progressing an opportunity directly in SF. The time saved is huge! - Consolation of cross-department resources: Highspot gives me visibility into marketing campaings & competitve intelligence and allows for quick access whenever I need an answer in my GTM role. - Source of Truth for Revenue Enablement & Resources: Having a centralized spot for any resource that is pre-approved to share with customers is huge. This eliminates any internal red tape, and allows me to move quickly to focus on revenue generating activities.
Sometimes search results bring back very broad options - can be a little tricky to navigate when using common phrases. It does not specify in detail who opened some of the content from a high level - just notifies you that it was opened and then you need to go into the highspot platform to check. Sends out a lot of emails of people opening it, can be a little overkill at times.
Poor user interface that feels outdated and not intuitive. A lot of work for administrators and difficult to find content for sellers.
AI search and functionality could be better. The platform seems like it is lagging in AI adoption and implementation.
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Highspot Reviews and Ratings
- ACCOUNT EXECUTIVE50M-1B USDSoftwareReview Source
Fantastic tool for culminating Company Knowledge Base
HighSpot has been incredible as a knowledge base - you are able to quickly navigate through sections and curate your own content to always have your most needed assets quickly available. - BDR50M-1B USDTelecommunicationReview Source
Integration with Salesforce and Resource Consolidation enables GTM teams to move quickly
My overall experience using HighSpot has been good. The product centralizes all of our GTM resources and intelligence, and makes large amounts of documents & resources easily accessible in a role where response times & speed matter. - SE50M-1B USDSoftwareReview Source
Tagging and Categorization Aid Content Discovery but May Overwhelm Untrained Users
Highspot helps in easy finding of relevant enablement content including sales decks, reference documents via tagging, categorization and search. It also provides valuable visibility on what resonates well with prospects and what is less effective to refine messaging. New users do need have some training to fully understand features of the product like Spots, SmartPages etc. Its also overwhelming for users to know which piece is the goto resource if they're not trained into the product. - DIRECTOR, ENABLEMENT50M-1B USDServices (non-Government)Review Source
Digital Room Offers Flexible Support for Both Sales and Post-Sale Processes
Highspot's Digital Room feature has been of valuable help in a couple of areas. One, as part of the Sales process where Reps have built cutomized DRs for prospects Two, in specific cases, we have used DRs to create Client-specific portals as repository of support materials, post-sale (FAQs, SOPs, etc.) - BUSINESS DEVELOPMENT10B+ USDHealthcare and BiotechReview Source
Unified Platform Streamlines Go-To-Market Enablement, Content, and Training Integration
My overall experience has been positive and impactful. The platform excels at centralizing sales content, organizing assets and providing visibility into how materials are used and engaged with, which has helped improve consistency and efficiency in sales activities. I appreciate how it brings go to market enablement, content, and training together.