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Logo of Bloomfire

Bloomfire

byBloomfire
in
4.7
Market Presence: Knowledge Management (KM) Software (Transitioning to Generative AI Knowledge Management Apps/General Productivity), Enterprise AI Search

Overview

Product Information on Bloomfire

Updated 11th June 2024

What is Bloomfire?

Bloomfire's knowledge management platform leverages AI to transform information sharing and collaboration within organizations. Key features include Enterprise Search for quick information retrieval, AI-powered Author Assist for streamlined content creation, and comprehensive analytics to measure engagement and impact. With Bloomfire’s Ask AI, you can ask questions in natural language and get direct answers sourced from your certified company knowledge, including connected sources. The platform supports diverse use cases such as customer support, research and insights, sales enablement, and knowledge sharing.

Bloomfire Pricing

Bloomfire Product Images

Example homepage
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Overall experience with Bloomfire

Operations Associate
1B - 3B USD, Banking
FAVORABLE

“Centralized knowledge boosts efficiency but Table of Contents is missed”

5.0
May 18, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
There are no reviews in this category.
CRITICAL

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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About Company

Company Description

Updated 22nd May 2024

Bloomfire is a knowledge management system that organizes and streamlines data and skill sets to eliminate organizational barriers and optimize operational efficiency. Its software is employed for diverse tasks such as social learning, customer assistance, and coordination in sales and marketing, fulfilling different needs in various scenarios. Bloomfire facilitates collaboration, bolsters operational efficiency, and enhances satisfaction of both employees and customers.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2010
Head office location
Austin, United States
Number of employees
51 - 200
Website
http://www.bloomfire.com

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Peer Discussions

Bloomfire Reviews and Ratings

4.7

(43 Ratings)

Rating Distribution

5 Star
63%
4 Star
37%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Operations Associate
    1B-10B USD
    Banking
    Review Source

    Centralized knowledge boosts efficiency but Table of Contents is missed

    5.0
    May 18, 2026
    Bloomfire has set themselves apart from any other vendor I've worked with. They go above and beyond, continuously offering support and helping evolve the product to better meet our needs.
  • Operations Associate
    1B-10B USD
    Banking
    Review Source

    Centralized knowledge boosts efficiency but Table of Contents is missed

    5.0
    May 18, 2026
    Bloomfire has set themselves apart from any other vendor I've worked with. They go above and beyond, continuously offering support and helping evolve the product to better meet our needs.
  • Read All 43 Reviews

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User Sentiment About Bloomfire
Reviewer Insights for: Bloomfire
Deciding Factors: Bloomfire Vs. Market Average
Performance of Bloomfire Across Market Features

Bloomfire Likes & Dislikes

Like

Group permissions - My company employs Bloomfire using a single knowledge base that serves our frontline staff, back-office departments, and CUSOs. All content is housed in a single source of truth, without flooding staff with content and knowledge irrelevant to them. Indexing of embedded files - Having the ability to upload entire user manuals and workbooks of the numerous programs and platforms we use, and having answers returned straight from the source has been an invaluable tool for my company. This has had a monumental impact on efficiency. Learn & Confirm - My team has long searched for a method to ensure our content updates are being read and understood, usually done through extraneous means. Having this built into the tool is one of the most exciting recent releases to Bloomfire in my opinion as a trainer and content author.

Like

Group permissions - My company employs Bloomfire using a single knowledge base that serves our frontline staff, back-office departments, and CUSOs. All content is housed in a single source of truth, without flooding staff with content and knowledge irrelevant to them. Indexing of embedded files - Having the ability to upload entire user manuals and workbooks of the numerous programs and platforms we use, and having answers returned straight from the source has been an invaluable tool for my company. This has had a monumental impact on efficiency. Learn & Confirm - My team has long searched for a method to ensure our content updates are being read and understood, usually done through extraneous means. Having this built into the tool is one of the most exciting recent releases to Bloomfire in my opinion as a trainer and content author.

Like

Group permissions - My company employs Bloomfire using a single knowledge base that serves our frontline staff, back-office departments, and CUSOs. All content is housed in a single source of truth, without flooding staff with content and knowledge irrelevant to them. Indexing of embedded files - Having the ability to upload entire user manuals and workbooks of the numerous programs and platforms we use, and having answers returned straight from the source has been an invaluable tool for my company. This has had a monumental impact on efficiency. Learn & Confirm - My team has long searched for a method to ensure our content updates are being read and understood, usually done through extraneous means. Having this built into the tool is one of the most exciting recent releases to Bloomfire in my opinion as a trainer and content author.