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Overall experience with Bloomfire
“Bloomfire Platform Enhances Content Discovery But Faces Excel File Viewability Challenges”
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Company Description
Bloomfire is a knowledge management system that organizes and streamlines data and skill sets to eliminate organizational barriers and optimize operational efficiency. Its software is employed for diverse tasks such as social learning, customer assistance, and coordination in sales and marketing, fulfilling different needs in various scenarios. Bloomfire facilitates collaboration, bolsters operational efficiency, and enhances satisfaction of both employees and customers.
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Bloomfire Likes & Dislikes
I find the product very intuitive and easy to use for our authors and teams. At the admin level, I appreciate the flexibility to customize pages to mee our users' needs. One of my favorite features is the Ask AI functionality, which helps users quickly find answers to locate relative articles. It's a great addition that aligns with the growing need for AI-driven support and efficiency. Lastly, I've found the configuration to be very effective, not only in displaying uploaded assets of multiple types, but also in providing deep indexing to enhance search results and overall content discoverability.
I really appreciate the flexibility of the documentation system. Being able to upload PDF's, type directly into the platform, add Excel spreadsheets, incorporate Scribe, and more gives us multiple ways to manage content effectively. We're not limited to just one method, which is a big advantage. I also like the ability to favorite and follow documents - it makes it easier to keep track of important content. I really like that we can create different boards to organize content in a way that makes sense for our teams. I also appreciate the ability to view metrics, such as how often a document is viewed and how many associates are actively using the system. This is a helpful way to track engagement and ensure the doc is providing value. Additionally, giving our CSR's the option to flag documents that need updates, changes or removal is a great idea. It not only helps keep our docs current, but also empowers our associates to actively participate in the process.
I like the platform's aesthetics, and our ability to customize them The ability for users to bookmark specific pages they'll use most often The analytics around Ask AI usage are insightful
We have struggled with the viewability of Excel files within platform, which has caused some frustration among teams and users. Although we've explored potential fixes, our company's document-sharing regulations have limited our ability to fully resolve this issue. There are also issues that we have run into is difficulty managing and updating content duplicated. AI keeping up with technology and need to constantly need to improve.
For the Bookmarks section, I wish there was an option to set a custom default sort order. I personally prefer viewing my bookmarks alphabetically and find myself changing it every time I access this section. It would be great to have the ability to set that as my default view.
We are not able to train or set guardrails for the Ask AI feature. It would be immensely helpful to have the ability to associate certain keywords with a specific, programmed response. The regular keyword search is also lackluster and provides a worse experience than the previous tool -- without the Ask AI functionality the service is ineffective.
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Bloomfire Reviews and Ratings
- Manager, Customer Service and Support10B+ USDSoftwareReview Source
Bloomfire Platform Enhances Content Discovery But Faces Excel File Viewability Challenges
In my experience working with the Bloomfire team, they have been highly responsive to request, and specific needs related to our use case. Thay value our feedback and actively seek solutions to address challenges. When immediate solutions aren't available, the ensure our input is considered for future roadmap enhancements. - Customer Service & Support Associate1B-10B USDInsurance (except health)Review Source
Bloomfire Offers Versatile Content Management With Streamlined Documentation Features
I enjoy using Bloomfire for our company's online documentation because it makes creating and updating content quick and easy. - Data and Analytics Manager<50M USDInsurance (except health)Review Source
Positive Platform Customization Offset by Time-Consuming AI Content Corrections
The service has worked well for the most part -- our biggest hurdles have been getting the Ask AI feature to provide consistent responses and accurate information. Having to edit the content itself at a micro level to avoid incorrect or inconsistent responses is extremely time consuming and occasionally fixing one problem creates another. - Product Manager1B-10B USDServices (non-Government)Review Source
Bloomfire Provides Collaborative Platform With Responsive Team And Ongoing Feature Updates
We use Bloomfire communities for many parts of our company. Overall the product meets our needs and they are constantly improving with new innovations and features. They take into account our requests and suggestions for features, and work with us to address any issues or questions we may have. I appreciate the vastness of the product and how easy it is for users to navigate and understand the platform. - DIRECTOR MARKET RESEARCH10B+ USDHealthcare and BiotechReview Source
Easy to Use Platform with Strong Search, but Needs Customization
Bloomfire is easy to use. The interface is clean and intuitive, which makes it simple for someone to get started without a heavy training. The search bar works the way you'd expect and takes seconds to locate. Uploading docs, Q&A, and browsing feels straightforward.