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  3. Atlassian Confluence
Logo of Atlassian Confluence

Atlassian Confluence

byAtlassian
in
4.4
Market Presence: Social Software in the Workplace, Knowledge Management (KM) Software (Transitioning to Generative AI Knowledge Management Apps/General Productivity)

Overview

Product Information on Atlassian Confluence

Updated 13th October 2025

What is Atlassian Confluence?

Confluence is a software developed by Atlassian designed to facilitate collaboration and knowledge management within organizations. The software enables users to create, organize, and share content such as documents, project plans, and meeting notes within a centralized workspace. Confluence provides features for real-time editing, access control, version tracking, and integration with other tools to streamline communication and documentation processes. The software addresses the business need for efficient information sharing and project coordination by allowing teams to manage resources, maintain transparency in workflows, and preserve institutional knowledge in a searchable repository.

Atlassian Confluence Pricing

Confluence software uses a subscription-based pricing model with tiers based on the number of users and features offered. The software provides multiple plans including free and paid options, with higher tier plans offering additional administrative controls and support, suited for different organizational needs.

Overall experience with Atlassian Confluence

Director Of Products
<50M USD, Software
FAVORABLE

“Confluence AI Assistant Is Extremely Powerful But Overall Platform Could Use Some Modern Updates”

4.0
Feb 6, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Product Manager
50M - 250M USD, Media
CRITICAL

“Strong Collaboration Features in Confluence Offset Clunky Editor and Navigation Challenges”

3.0
Feb 4, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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About Company

Company Description

Updated 8th January 2025

Atlassian's mission is to unleash the potential of every team. We make agile & DevOps, IT service management and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies of all sizes worldwide rely on Atlassian to help their teams work better together and deliver quality results on time

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2002
Head office location
Sydney, Australia
Number of employees
10001+
Website
http://www.atlassian.com/

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Peer Discussions

Atlassian Confluence Reviews and Ratings

4.4

(1613 Ratings)

Rating Distribution

5 Star
43%
4 Star
49%
3 Star
7%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Director Of Products
    <50M USD
    Software
    Review Source

    Confluence AI Assistant Is Extremely Powerful But Overall Platform Could Use Some Modern Updates

    4.0
    Feb 6, 2026
    I've used Confluence at a few different companies over the last decade. It can be a powerful tool, but it requires everyone to buy into it in order to truly realize its value. You really do get back what you put into it.
  • Director Of Products
    <50M USD
    Software
    Review Source

    Confluence AI Assistant Is Extremely Powerful But Overall Platform Could Use Some Modern Updates

    4.0
    Feb 6, 2026
    I've used Confluence at a few different companies over the last decade. It can be a powerful tool, but it requires everyone to buy into it in order to truly realize its value. You really do get back what you put into it.
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Reviewer Insights for: Atlassian Confluence
Deciding Factors: Atlassian Confluence Vs. Market Average
Performance of Atlassian Confluence Across Market Features

Atlassian Confluence Likes & Dislikes

Like

Even though I've used it for years, I have to say that my absolute favorite feature in the current version of Confluence is its AI assistant tool. I've seen AI assistance pop up in almost every type of software in the last 2 years, but the one in Confluence may honestly be the most useful I've seen. If you build out a comprehensive knowledge base in Confluence, you can still easily access parts of it manually, but the AI is perfect for answering questions without the need to hunt around for the answer on your own. Because it's trained on YOUR data, it will only provide real answers that it can cite from your knowledge base for verification. This reduces the risk of hallucinations from an AI that isn't based solely in the data you're in control of.

Like

Even though I've used it for years, I have to say that my absolute favorite feature in the current version of Confluence is its AI assistant tool. I've seen AI assistance pop up in almost every type of software in the last 2 years, but the one in Confluence may honestly be the most useful I've seen. If you build out a comprehensive knowledge base in Confluence, you can still easily access parts of it manually, but the AI is perfect for answering questions without the need to hunt around for the answer on your own. Because it's trained on YOUR data, it will only provide real answers that it can cite from your knowledge base for verification. This reduces the risk of hallucinations from an AI that isn't based solely in the data you're in control of.

Like

Even though I've used it for years, I have to say that my absolute favorite feature in the current version of Confluence is its AI assistant tool. I've seen AI assistance pop up in almost every type of software in the last 2 years, but the one in Confluence may honestly be the most useful I've seen. If you build out a comprehensive knowledge base in Confluence, you can still easily access parts of it manually, but the AI is perfect for answering questions without the need to hunt around for the answer on your own. Because it's trained on YOUR data, it will only provide real answers that it can cite from your knowledge base for verification. This reduces the risk of hallucinations from an AI that isn't based solely in the data you're in control of.

Dislike

Content sprawl and weak information architecture, which makes long-term knowledge management difficult without heavy governance. Editor performance and UX quirks, especially on larger pages or when formatting complex content. Search relevance, which can be inconsistent, makes it harder to quickly find the most up-to-date information.

Dislike

Content sprawl and weak information architecture, which makes long-term knowledge management difficult without heavy governance. Editor performance and UX quirks, especially on larger pages or when formatting complex content. Search relevance, which can be inconsistent, makes it harder to quickly find the most up-to-date information.

Dislike

Content sprawl and weak information architecture, which makes long-term knowledge management difficult without heavy governance. Editor performance and UX quirks, especially on larger pages or when formatting complex content. Search relevance, which can be inconsistent, makes it harder to quickly find the most up-to-date information.