My overall experience of using Bloomreach has been fantastic. It's a very intuitive program, with great training documents and support from CSMs. Rep. has been particularly brilliant in showing me different ways to use the tools and expanding my knowledge of the features to better help the merchandising for my company. There were some communication and transition difficulties when I first began working with Bloomreach, and this is why I couldn't give 5 stars. However, I would like to mention that these issues have not occurred in the last 6 months.

The technical support is really poor. It is really hard to get information without escalation. There is no pro-active monitoring of usage and no bot detection mechanism.