Overview
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Overall experience with Luigi’s Box
“A truly outstanding tool for a better customer experience.”
About Company
Company Description
Luigi's Box is a technology-focused company that specializes in e-commerce product search & discovery solutions. The main benefit of using Luigi’s Box is improvement in online shopping experiences which results in higher sales, and conversions. Luigi's Box covers a spectrum of key use cases from search to product discovery, providing better control over the shopping experience, and crucial data for making informed business decisions. The company primarily targets issues concerning search analytics, site search, and product discovery.
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Luigi’s Box Likes & Dislikes
The possibility of creating a tailor-made solution, that is also fine with not using all of the functionality. We can select what we want and can do while skipping the parts which are not in-line with our business goals and everything still works as good, to the best of capabilities. We can add new features or remove them after testing without any issues thanks to great business reps.
We value most the ease of use of Luigi's product and, not least, the helpfull of luigi's support team during the implementation of solutions on our e-shop. We definitely recommend this service and product.
1) Easy to implement and maintain 2) Multilingual support works out of the box. 3) Deals with traffic pretty well 4) Helpful support team always ready to answer questions
Not much, honestly. What caught my attention and required help was the historical reporting data, that was not immediately available (but delivered promptly when asked for, naturally). I do understand the need to clear that data from the user panel for better, faster performance, though.
In some instances, the administration zone of entire system can be somewhat complex In the future, we would appreciate if it the system made bigger use of Ai tools and could, to some extent, replace our role as administrators.
1) Sometimes during heavy load testing - responses were too many requests, but nothing critical 2) The UI has small learning curve, but it's easy to get used to it 3) Catalog browser feels just a bit limited
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Luigi’s Box Reviews and Ratings
- Ecomm Marketing Manager50M-1B USDConsumer GoodsReview Source
A truly outstanding tool for a better customer experience.
While the implementation was shaky, we had some difficulties that stemmed from a specific SaaS setup mostly, afterward this tool changed the game for us with outstanding yet flexible performance, data analysis, algorithm improvements, customer support. - Marketing Manager<50M USDRetailReview Source
Luigi's Product Boosts Sales and Deepens Insight Into Customer Preferences
By using Luigi's product, we have a better understanding of what our customers are searching for. Now we can serve them more effectively and understand them better. As a result, besides improved insight into customers needs, our sales have notably increased. - Software Developer<50M USDRetailReview Source
Integration Process Was Smooth With Reliable Performance Under Heavy Loads
The integration of the product went smoother than I expected. Api docs are nicely written - it was easy to follow. It successfully dealt with heavy loads and we didn't had a downtime - Reliable. - Eshop manager50M-1B USDManufacturingReview Source
Easy to implement, good price, increase in e-shop turnover
Implementing Luigisbox brought us a percentage point increase in conversions. Clear admnistration, machine learning, setting up inaccurate searches. We using some of the additional features, like reccomender and other stuff as well. - Product & Process Improvement50M-1B USDHealthcare and BiotechReview Source
Improved on-site search relevance and user engagement, though setup requires some fine-tuning.
our overall experience with Luigi's Box has been very positive. The integration was straightforward , and the platform singnificantly improved the quality and relevance of oue on-site search results.