Overview
Product Information on Insider One
What is Insider One?
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Overall experience with Insider One
“Smart Recommender has boosted product visibility and overall performance”
“Frequent Advisor Changes and Unstable Meeting Schedules: A Review”
Badges
Multichannel Marketing Hubs
Personalization Engines
About Company
Company Description
Insider One is the platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and operate with greater impact. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across a broad set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Insider One delivers a dependable vendor experience, proven across 15 industries and more than 30 countries for over a decade, to help teams be first, be focused, and be progressive in their customer engagement efforts. Trusted by more than 2,000 customers globally, Insider One supports organizations in accelerating growth through coordinated, data-driven customer engagement.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Insider One
Reviewer Insights for: Insider One
Deciding Factors: Insider One Vs. Market Average
Performance of Insider One Across Market Features
Insider One Likes & Dislikes
There are a lot more campaign templates available now which work across all devices and make the setup a lot easier. We have used the Spin the wheel template in the past which helped us to achieve 215k in incremental revenue and we often use the purchase progress bars during promos as they are successful. The segmentation capabilities are endless and it's been great being able to use UCD segments in our onsite campaigns.
Read Full ReviewThe Insider's account management team is great, having both global and local experience to draw from when it comes to creating campaigns and making use of the products to their full potential. The technology is also super easy to use and very flexible, enabling us to make the most of it, however, we would want to.
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Limited by cookie policy, campaigns like Spin the wheel wont show if users dont opt in to cookies. However, we have implemented a cookie-free tag this year which means that we can show more campaigns to all visitors regardless of their cookie acceptance status. Sometimes the design panel can be a bit temperamental with changes to fonts or colours not always applying. For new users it's a bit of a steeper learning curve to get going with the tool but there is great support available and I encourage all new team members to use courses available on the Insider Campus,
Read Full ReviewFailure to comply with weekly meeting days and hours Eureka counting rules are flawed Difficulty in batch processing
Read Full ReviewWe'd like to see more detailed aggregated ROI analytics to understand the true impact of our campaigns.
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Peer Discussions
Insider One Reviews and Ratings
- Senior Digital Trade Manager50M-1B USDRetailReview Source
Smart Recommender has boosted product visibility and overall performance
Insider provides us with a powerful, all-in-one platform that makes it easy to create and manage campaigns across multiple channels. Its versatility has been key in driving our commercial performance whilst also enabling us to advance our test-and-learn strategies. This year we integrated the smart recommendation module which has delivered great results so far. - DIGITAL MARKETING DEPARTMENT10B+ USDTransportationReview Source
23% uplift CR by personalizing experiences across channels for users
The experience with Insider has been something that we will hold as the standard for others that we would engage with. The products perform as expected and their team really shows up for helping us whenever we need it. We have achieved a stunning 23% uplift in CR, and that's enough to make us happy, more than anything else. - Marketing Manager1B-10B USDTelecommunicationReview Source
Boosted lead generation and 39% Cost Saving with Insider's Architect
From the start, Insider's marketing automation helped us create value for our company and helped us deliver seamless experiences to our customers - Operations Associate<50M USDRetailReview Source
There has been a notable increase in our customer retation rates
Unifying customer data for our brands to build a single actionable view of customers and reduce fragmentation. Driving growth across the full funnel acquisition and activation view of customers and reduce fragmentation. Delivering consistent brand experiences across web, mobile apps and marketing channels from one platform, eith faster time to value and less IT dependency. - Marketing Manager50M-1B USDConsumer GoodsReview Source
Higher AOV coupled with a remarkable reduction in a cart abandonment rates
Our new product launches often underperformed as a customers frequently missed discovering the products. The experience across our Mobile App and Web store felt fragmented. Leveraging Insider's Web Suite and Mobile App, we set up a cohesive storefront across both channels with minimal technical support. Eureka ensured new products were easily discoverable, driving improved conversions.