Overview
Product Information on Bloomreach Ecommerce Search
Updated 29th October 2024
What is Bloomreach Ecommerce Search?
Bloomreach Ecommerce Search Pricing
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Overall experience with Bloomreach Ecommerce Search
Manager, Product Marketing
250M - 500M USD, RetailFAVORABLE
“Intuitive Design and Strong Support Highlighted Despite Early Communication Challenges”
My overall experience of using Bloomreach has been fantastic. It's a very intuitive program, with great training documents and support from CSMs. Rep. has been particularly brilliant in showing me different ways to use the tools and expanding my knowledge of the features to better help the merchandising for my company.
There were some communication and transition difficulties when I first began working with Bloomreach, and this is why I couldn't give 5 stars. However, I would like to mention that these issues have not occurred in the last 6 months.
Director of Software Engineering
1B - 3B USD, RetailCRITICAL
“Great features but too expensive”
The technical support is really poor. It is really hard to get information without escalation.
There is no pro-active monitoring of usage and no bot detection mechanism.
About Company
Company Description
Bloomreach is the agentic platform for personalization. Powering autonomous search, conversational shopping, and autonomous marketing, Bloomreach personalizes the entire customer experience. From retail to financial services, hospitality to gaming, businesses create experiences that drive higher growth and lasting loyalty. Bloomreach drives personalization for 1,400+ brands around the world.
Company Details
Company type
Private
Year Founded
2009
Head office location
Mountain View, United States
Number of employees
501 - 1000
Annual Revenue
50M-250M USD
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- Manager, Product Marketing50M-1B USDRetailReview Source
Intuitive Design and Strong Support Highlighted Despite Early Communication Challenges
My overall experience of using Bloomreach has been fantastic. It's a very intuitive program, with great training documents and support from CSMs. Rep. has been particularly brilliant in showing me different ways to use the tools and expanding my knowledge of the features to better help the merchandising for my company. There were some communication and transition difficulties when I first began working with Bloomreach, and this is why I couldn't give 5 stars. However, I would like to mention that these issues have not occurred in the last 6 months. - Product Marketing Manager50M-1B USDRetailReview Source
Effective Communication and Analytics Offer Benefits Despite Occasional Tool Instability
Our partnership with the Bloomreach team (both success managers and support team) has been great. We have regular catch ups and the communication is always really quick at any touch point. It also feels like the team really wants our business to succeed by recommending different ways to use the tools and providing helpful insights. - Manager, Strategy1B-10B USDRetailReview Source
Intuitive platform with strong capabilities to enhance your search and merchandising, utilising AI.
With a recent change in team, our experience has been positive working together on a clear roadmap and plan to move forward. The platform is intuitive, with lots of documentation to support if needed. Their support process is great, as they respond to queries quickly and offer resolutions 99% of the time. - Digital Marketing1B-10B USDRetailReview Source
Bloomreach Discover Offers Relevant Search Results with Dependence on Data Structure
My overall experience with Bloomreach Discover has been good. The tool is easy to use, and it helps improve product search and recommendations. - Marketing Manager50M-1B USDRetailReview Source
A powerful engine for scalable, data-driven e-commerce growth!
We have had a strong overall experience with Bloomreach. The platform is powerful, flexible and capable of handling a complex, multi-market ecommerce setup. It has enable us to significantly improve our search performance and personalization logic.
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